Roku's arbitration agreement requires users to resolve disputes through individual arbitration rather than a class action lawsuit. This means that if you have a problem with Roku, you'll be taking it on alone, rather than as part of a group.
Roku's agreement also specifies that users must file claims within one year of the date of the dispute. This is a common timeframe in arbitration agreements, but it's essential to keep track of deadlines.
The arbitration process will be overseen by the American Arbitration Association (AAA), a neutral third-party organization. This ensures that the process is fair and impartial.
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Roku Arbitration Agreement
Roku is forcing users to agree to its new Dispute Resolution Terms, which include forced arbitration, in order to continue using its technology.
These terms require users to take their legal disputes to Roku's lawyers first, and then to arbitration if necessary.
Users have been greeted by an on-screen message when they fire up their Roku OS, informing them that they can either agree with the new TOS or find another device OS on which to stream their show.
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Roku won't let users watch their shows until they agree to the new terms.
The rules also include "meet and confer" terms, which require users to first take it up with Roku's lawyers.
If that doesn't resolve the issue, users' recourse is then arbitration.
Roku is drawing flak in Reddit forums because it's forcing users to agree if they want to continue using its technology, and it offers no clear alternative for users to opt out of the terms and still access their account.
Users can try to opt out by sending a letter to Roku, but this requires providing personal information such as name, email, physical address, and device model number.
Roku's updated terms highlight that it is required for anyone with legal complaints to talk to Roku lawyers first.
This means that users are not allowed to sue or take part in lawsuits against Roku.
Roku's lawyers will make a "fair, fact-based offer of resolution" during a meet-and-confer call.
Ignoring the prompt to agree to the new terms will leave the TV unusable for the time being.
Users have been surprised to see a prompt forcing them to agree on the new terms of the company when they fire up their Roku TV.
By continuing to use Roku's products or services, users are agreeing to these updated terms.
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New Terms Benefits
Roku's new terms aim to resolve disputes in a more efficient way.
According to Roku, users will have the opportunity to resolve disputes through a "meet and confer" process, where they'll work with Roku's lawyers to find a fair and fact-based resolution.
This process will be done before arbitration, giving users a chance to resolve their issues without going to court.
Roku encourages users to read and agree to the updated Dispute Resolution Terms, stating that by continuing to use their products or services, users are agreeing to these updated terms.
The updated terms also highlight that users are required to take their legal complaints to Roku's lawyers first, before proceeding to arbitration.
Roku's strong-arm approach to getting users to agree to the new terms includes forcing them to press "agree" on their TV's on-screen message in order to continue using their streaming services.
This approach has been criticized by users, who feel that Roku is limiting their ability to sue or take part in lawsuits against the company.
By agreeing to the new terms, users will be giving up their right to sue Roku in court, and will instead be required to use arbitration to resolve their disputes.
Related reading: How Legal Consultation Can Help with Contract Disputes
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