Northumbrian Water Group Business Growth and Community Engagement

Northumbrian Water Group is a leading water and waste water business in the UK, with a strong focus on business growth and community engagement. The company has a diverse portfolio of water and waste water businesses, including Northumbrian Water, Essex & Suffolk Water, and Northern Water.

The company's business growth strategy is centered around investing in its existing assets, as well as exploring new opportunities to expand its services. This approach has enabled Northumbrian Water Group to deliver significant financial growth, with a turnover of £1.1 billion in 2020.

Northumbrian Water Group is committed to community engagement, with a range of initiatives aimed at promoting water conservation and improving the environment. The company works closely with local communities, schools, and businesses to deliver these initiatives.

The company's community engagement efforts have been recognized through various awards and certifications, including the Water Industry Achievement Award.

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Northumbrian Water Group has appointed Jacobs as a strategic technical partner to support delivery of its future asset investment programs.

This partnership will help NWG provide best customer value, manage risk, and meet affordability requirements across its Northumbrian Water and Essex & Suffolk Water regions in the U.K.

Jacobs will provide end-to-end technical and strategic planning support to NWG's portfolio for an eight-year framework.

Northumbrian Water Group serves nearly 4.4 million people, and this partnership will help them explore improvements to the management of infrastructure and co-create new-look capital delivery processes and plans.

As Kate Kenny, Jacobs People & Places Solutions Senior Vice President Europe, said, "We'll be working with Northumbrian Water Group to challenge current approaches and explore alternative ways to help them maintain a sustainable and resilient business."

Northumbrian Water Group Assets Director Monisha Gower sees a huge opportunity for greater sustainability and reduced carbon in their asset base by looking at their business through a TOTEX lens.

The appointment of Jacobs brings expertise and experience to the table, helping shape the future of NWG's asset management, investment planning, and delivery.

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Northumbrian Water Group has a clear business plan in place, which is focused on delivering £800m of capital investment within the AMP6 period. This investment is aimed at improving customer outcomes while keeping costs low.

The company's goal is to achieve a step-change in performance, efficiency, and customer service. To achieve this, they need to deliver 22% of efficiencies while maintaining the same level of outputs as previous AMP periods.

Their business plan includes several key areas of focus, including the development, delivery, and operation of their assets. By transforming their approach in these areas, they aim to enable a step-change in business performance, supply chain engagement, and efficiency.

The company is also working to improve customer satisfaction through the OFWAT Service Incentive Mechanism (SIM). This mechanism assesses, ranks, rewards, and penalizes changes in customer satisfaction.

Here are some key challenges facing Northumbrian Water Group in AMP6:

Northumbrian Water Group is committed to corporate responsibility, with a focus on environmental sustainability. The company aims to reduce its carbon footprint by 50% by 2025.

They have already made significant progress in this area, with a 45% reduction in carbon emissions since 2015. This is largely due to the installation of new, more efficient water treatment plants.

The company also prioritizes water conservation, with a goal of saving 1 billion liters of water per year by 2025. This is achieved through measures such as leak detection and repair, and water-efficient appliances.

Northumbrian Water Group has also made a commitment to support local communities, with a focus on education and health initiatives. This includes partnerships with local schools and charities to promote water safety and awareness.

The company's employees are also encouraged to get involved in community projects, with a dedicated volunteering program in place. This helps to build stronger relationships between the company and the communities it serves.

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