
ShopKeep's Complete Point of Sale Solution is a game-changer for small businesses.
It's cloud-based, so you can access your sales data from anywhere, at any time. This means you can stay on top of your business even when you're not in the store.
With ShopKeep, you can process transactions quickly and easily, whether you're using a credit card, cash, or mobile payments. This helps to reduce wait times and keep customers happy.
One of the best features of ShopKeep is its robust reporting and analytics tools, which provide valuable insights into your sales and customer behavior.
Features and Functionality
ShopKeep's intuitive interface makes it one of the easiest point-of-sale systems to use. It's no wonder it's so popular.
The system allows for fast and seamless transactions, making it perfect for high-volume customer traffic. You can process payments quickly and efficiently, even with multiple payment types or split payments.
Here are some key features that make ShopKeep stand out:
- Seamless Transactions: Process payments quickly and efficiently
- Split Payments: Handle multiple payment types or split the bill for a single check
- Refunds and Returns: Process refunds directly through the register, even for previous transactions without a receipt
- DePOSits & Down Payments: Offer partial payments or deposits for customers
- Tips & Gratuity: Boost team earnings with customizable tip options directly at the register
With ShopKeep, you can also track your inventory on the go, making it easy to manage your stock levels and reorder when necessary.
Features and Functionality
The ShopKeep by Lightspeed system is incredibly user-friendly, making it one of the easiest point-of-sale systems to use. This intuitive interface is a major contributor to its popularity and high rating.
One of the standout features of ShopKeep is its ability to handle seamless transactions, allowing you to keep up with high customer volumes. This is made possible by the easy-to-use register interface.
Split payments are also a breeze with ShopKeep, allowing you to process transactions with multiple payment types or split the bill for a single check. Customers can pay using cash, card, gift cards, or a combination – all within seconds.
Refunds and returns are simplified with ShopKeep, allowing you to process them directly through the register. This includes previous transactions where no receipt is present, keeping customers satisfied with hassle-free exchanges.
DePOSits & Down Payments are another feature that sets ShopKeep apart, offering partial payments or deposits for customers wanting to secure an item with a down payment.
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Tips & Gratuity are also customizable, allowing you to boost your team's earnings by offering customizable tip options directly at the register.
Here are some of the key features of ShopKeep's inventory management system:
- Track inventory items by scanning the barcode or manually entering the information
- Know what you have on hand and when it's time to reorder
- Access information like supplier, purchase date, and unit cost
The ShopKeep app also allows for mobile sales tracking, enabling you to conduct sales anywhere, anytime using your mobile device. Customers can check out on their phones and submit their orders even if you're not at your computer.
Advanced
The Advanced package is designed for businesses that want to take orders, keep up with inventory, and run sales reports. It's perfect for those who need a little extra oomph to streamline their operations.
This package includes all the features of the Standard package, so you know you're getting a solid foundation to build on. The Advanced package starts at $199/mo, making it a great value for businesses looking to upgrade their functionality.
Each package can be tailored to fit your unique needs, so you can add or remove features as needed while keeping the rest of the awesome features for no additional cost.
Analytics and Reporting

With ShopKeep, you can have instant access to your sales data at all times. Data from all transactions are recorded in real-time, eliminating delays in record-keeping and accounting.
This means you can stay on top of your business's financials, no matter where you are. The Lightspeed Pocket app is available for both iOS and Android devices, allowing you to monitor real-time sales data from anywhere.
You can view individual transactions and track employee performance with ease, giving you a clear picture of your business's performance. This level of transparency is incredibly valuable for making informed decisions about your business.
With ShopKeep, you can access your sales data from anywhere, making it easier to run your business on the go.
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Plans & Pricing
ShopKeep by Lightspeed offers tailored pricing for its POS solutions, designed to accommodate the unique needs of various businesses. To get a personalized quote, businesses should contact Lightspeed directly.
The pricing structure considers factors such as business size, number of locations, and operational requirements. This ensures that businesses get a pricing plan that suits their needs.

For payment processing, ShopKeep by Lightspeed provides integrated solutions through Lightspeed Payments. Businesses can also explore financing options through ShopKeep Capital by Lightspeed.
ShopKeep by Lightspeed’s pricing model is designed to be adaptable, catering to the diverse needs of small and medium-sized businesses seeking comprehensive POS solutions. This flexibility is especially useful for businesses with unique operational requirements.
The Lean package starts at $69/mo and includes features for managing inventory, customer data, and sales reporting. This package is ideal for businesses that want to streamline their operations without breaking the bank.
The Advanced package starts at $199/mo and includes all the features of the Lean package, plus additional capabilities for taking orders and doing sales analytics. Businesses that need more advanced features will find this package to be a great value.
The Ultimate package requires a tailored quote, but it includes all the features of the Advanced package, plus additional capabilities for recording sales and tracking inventory. Businesses that need the most comprehensive POS solution will want to consider this package.
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Ease of Use and Support
ShopKeep by Lightspeed is designed with non-technical users in mind, featuring an intuitive and accessible interface that simplifies navigation.
The system is user-friendly for all, with a well-illustrated user interface that makes finding different functions fluid.
You can learn the system quickly and start taking orders in no time, thanks to its ease of use.
ShopKeep offers a comprehensive suite of resources, including on-page video tutorials and a detailed FAQ section, to guide you through the software's features and functionalities.
With 24/7/365 customer support, you're never left on your own if challenges arise, and phone support is also available.
You can also reach their live chat support via their help center, or submit inquiries through the support portal, giving you multiple options for getting help.
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Ease of Use
ShopKeep by Lightspeed's interface is intuitive and accessible, featuring a well-illustrated user interface that simplifies navigation.
The visual layout ensures that finding different functions is fluid, making the system user-friendly for all. This means you can learn the system quickly and start taking orders in no time.

Lightspeed provides a comprehensive suite of resources, including on-page video tutorials and a detailed FAQ section, to guide you through the software's features and functionalities.
You can also import your current inventory from an Excel file into ShopKeep using the bulk management feature for inventory imports using spreadsheet uploads.
Each of these ShopKeep features can be tailored to fit your unique needs, allowing you to add or remove what you like while keeping all the other awesome features for no additional cost.
ShopKeep offers a range of employee management features, including smart scheduling for your staff, a clock-in system, attendance and more.
You can send paperless invoices and payment receipts via email or text, helping save costs and being environmentally friendly.
With ShopKeep, you can connect to a cash drawer, using stylish yet affordable devices in POS hardware bundles, all-in-one solutions, and specific hardware kits.
Depending on your POS system's hardware requirements, you may be able to use your own tablet device or some POS equipment previously purchased through a third-party provider.
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24/7/365 Customer Support
ShopKeep by Lightspeed takes customer support seriously, offering a comprehensive 24/7/365 support desk that shop owners can reach out to at any time.
Their support team is trained to resolve issues quickly, so you're never left on your own if challenges arise. The company has an excellent support desk that shop owners can reach out to any time of the day.
You can contact support through their phone number, live chat support via their help center, or by submitting an inquiry through the support portal. This ensures that you have multiple channels to get help when you need it.
Their FAQ page is also a great resource, answering most questions in an instant. If you're looking for more in-depth guidance, you can browse through their library of video tutorials, troubleshooting articles, best practice guides, and a glossary for terms specific to ShopKeep by Lightspeed.
User Management
With ShopKeep by Lightspeed, you can manage your staff and users with ease. You can undertake any staff management activities on one platform, eliminating the need to switch between different software.
One of the impressive features of ShopKeep by Lightspeed is that it allows for an unlimited number of users. This makes it a great option for businesses of all sizes.
You can assign different permission levels to managers and cashiers to control critical register functions. This adds an extra layer of security and control to your business.
By keeping track of your customers' contact information, purchase history, and favorites, you can reward your loyal customers or send them special offers. This can help you build strong relationships with your customers and drive repeat business.
Payment and Credit
ShopKeep makes it easy to process transactions quickly with integrated payment processing and flexible payment options, including contactless and EMV chip payments.
The ShopKeep iPad point of sale system helps businesses accept cash, credit and debit cards, gift cards, and contactless payments with ease.
With ShopKeep, you can process transactions quickly and track sales, making your operations smoother and faster.
Credit Card Reader
ShopKeep by Lightspeed offers a free credit card reader that makes it easy to get started quickly with integrated payment processing.
This means you can accept contactless and EMV chip payments with ease, which is a big plus for businesses that need to process transactions quickly.
The ShopKeep iPad POS system is a versatile point-of-sale system that helps businesses accept cash, credit, and debit cards, as well as gift cards and contactless payments.
With ShopKeep, you can process transactions quickly and track sales, manage employee hours, and even offer flexible payment options like deposits and split payments.
The system is designed for maximum efficiency, so you can focus on running your business smoothly and securely.
Open Checks
Open Checks are a convenient way to let customers order more without hassle. You can save an order as an open check and update it as needed until they're ready to pay.
This feature is particularly useful in situations where customers want to add more items to their order, but don't want to start a new order. It saves time and effort for both the customer and the business.
By using Open Checks, you can streamline the ordering process and improve customer satisfaction.
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Customer Management
ShopKeep's customer management system is a game-changer for small business owners like me.
You can keep track of your customers' contact information, which is super handy for sending out special offers or rewards to your loyal customers.
With ShopKeep, you can easily access your customers' purchase history, so you can see what they've bought and when. This helps you tailor your marketing efforts and make informed decisions about what products to stock.
This level of customer insight allows you to build stronger relationships with your customers and make them feel valued, which is essential for any small business.
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Customer Service
ShopKeep by Lightspeed's customer service is top-notch, with a comprehensive FAQ page that answers most questions in an instant.
The company offers 24/7/365 customer support, so shop owners can reach out to the support desk at any time of day. They're never left on their own if challenges arise.
You can contact support through various channels, including phone, live chat, and email. Their support portal makes it easy to submit inquiries and get help.
ShopKeep by Lightspeed's customer support representatives are trained to resolve issues quickly, so help is guaranteed. They're available 24/7 to answer your questions and resolve any issues.
The company also offers a library of video tutorials, troubleshooting articles, best practice guides, and a glossary for terms specific to ShopKeep by Lightspeed. This wealth of resources makes it easy to find answers to your questions and learn how to use the system effectively.
Customer Management
Keeping track of customer information is crucial for building strong relationships. Customer management allows you to store contact details, purchase history, and favorite products.
This information can be used to reward loyal customers with special offers or discounts. You can also use it to personalize marketing efforts and tailor your approach to individual customers' needs.
Knowing a customer's purchase history can help you identify their preferences and suggest relevant products. This can lead to increased customer satisfaction and loyalty.
Having customers' favorite products on record can also inform your product development and inventory management decisions.
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E-commerce and Integrations
ShopKeep offers a range of integrations to help businesses streamline their operations. It integrates with QuickBooks Online to automatically sync sales, tax, and payment data.
This integration allows businesses to manage their accounting efficiently, saving time and reducing errors. With ShopKeep, businesses can also connect with BigCommerce to manage both online and in-store operations from a single system.
ShopKeep's e-commerce integrations enable businesses to process payments, monitor inventory, and manage orders all from within the platform. This includes online ordering tools that sync with the tablet-based ShopKeep Register, allowing businesses to connect their online and in-person inventory.
Online Ordering Tools
With ShopKeep by Lightspeed, online ordering tools are included in every plan, making it easier to connect your online and in-person inventory.
This digital toolkit syncs seamlessly with the tablet-based ShopKeep by Lightspeed Register, allowing business owners to manage their inventory in one place.
ShopKeep builds custom packages for every single business, so you can get a free quote to see what pricing might look like for your business.
No need to run two separate businesses, as ShopKeep's online ordering tools make it easy to offer shipping, online ordering, and scheduled curbside pickup.
E-commerce Integrations
ShopKeep by Lightspeed offers seamless e-commerce integrations to help businesses thrive in the digital space. With its partnership with BigCommerce, businesses can process payments, monitor inventory, and manage orders all from within ShopKeep.
The integration with BigCommerce allows businesses to take full advantage of online sales rep support, making it easier to manage sales across multiple channels. This is particularly useful for businesses that want to expand their online presence without sacrificing in-store operations.
ShopKeep's e-commerce integrations also enable businesses to connect their online and in-person inventory, making it easier to offer shipping, online ordering, scheduled curbside pickup, and more. This streamlined approach eliminates the need to run two separate, parallel businesses.
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System and Hardware
The ShopKeep iPad POS system is designed for maximum efficiency, providing everything you need to process transactions quickly and securely. It's versatile and can be used in a variety of settings, from retail stores to cafes.
The system is built for high customer volumes, allowing you to keep up with even the busiest periods. With ShopKeep, you can enjoy fast and intuitive transactions with the easy-to-use register interface.
The system supports multiple payment types, including cash, credit and debit cards, gift cards, and contactless payments. You can also split payments or offer partial payments or deposits for customers wanting to secure an item with a down payment.
iPad System – Boost Business Operations

The iPad system can be a game-changer for your business operations. With ShopKeep, you can accept cash, credit, and debit cards, gift cards, and contactless payments with ease.
The system is designed for maximum efficiency, providing everything you need to process transactions quickly, track sales, manage employee hours, and offer flexible payment options.
One of the key benefits of ShopKeep is its seamless transaction process. You can enjoy fast and intuitive transactions with the easy-to-use register interface, allowing you to keep up with high customer volumes.
Here are some of the key features of the ShopKeep iPad POS system:
- Seamless Transactions: Enjoy fast and intuitive transactions with the easy-to-use ShopKeep register interface.
- Split Payments: Effortlessly handle transactions with multiple payment types or split the bill for a single check.
- Refunds and Returns: Simplify returns and refunds by processing them directly through the register.
- DePOSits & Down Payments: Offer partial payments or deposits for customers wanting to secure an item with a down payment.
- Tips & Gratuity: Boost your team’s earnings by offering customizable tip options directly at the register.
This system is perfect for businesses that need to process multiple transactions quickly, such as retail stores, cafes, or any customer-focused business.
Cloud or Local
You have the flexibility to choose between a cloud-based or local installation for your back office operations. This is a great option if you need to access your system from multiple locations.

ShopKeep by Lightspeed can be installed on your own private server, giving you full control over your data and operations. You can install it wherever is most convenient for you.
The best part is that you don't have to sacrifice features by choosing one option over the other. You can use the cloud or local installation without compromising on functionality.
Industry and Use Cases
ShopKeep was designed with the retail and restaurant businesses in mind, addressing key areas of food and beverage service. It's a great fit for small retail stores too.
ShopKeep supports three main business types in the hospitality industry: retail, restaurant, and other food and beverage services.
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Lightspeed Closes Acquisition
Lightspeed POS Inc. has closed its acquisition of ShopKeep Inc. for $145.2 million in cash and 7.4 million subordinate voting shares.
This acquisition has significantly expanded Lightspeed's customer base, now serving over 100,000 locations worldwide.
The combined company is generating approximately $33 billion in gross transaction volume annually.
RBC Capital Markets acted as advisor to Lightspeed on the transaction.
Shop Keep Restaurant
Shop Keep Restaurant is a specialized point of sale (POS) system designed for restaurants, founded in 2008. It's a subsidiary of Lightspeed.
The system is built to handle the unique needs of restaurants, including food orders, inventory control, and employee shift management. Shop Keep Restaurant POS is used by over 23,000 small businesses in the US and Canada.
One of the key features of Shop Keep Restaurant POS is its ability to customize menus and track customer purchase histories. This allows restaurants to provide personalized service and make data-driven decisions.
Shop Keep Restaurant POS is a cloud-based system that can be accessed from an iPad or Android tablet, allowing merchants to ring up sales, print or email receipts, and pop a cash drawer remotely. The web-based BackOffice also allows for inventory, employee, and customer management, as well as analytics and reporting.
Shop Keep Restaurant POS is designed to help restaurants streamline their operations and improve customer satisfaction. With its user-friendly interface and robust features, it's no wonder that many restaurants have chosen Shop Keep Restaurant POS as their go-to solution.
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Golf Course
Golf courses have unique needs when it comes to managing their business. The ShopKeep POS is designed specifically for golf courses, offering all the features they need to run their business.
ShopKeep allows golf courses to take golf shop and restaurant orders, making it easy to manage food and beverage sales. It also enables them to track tee times, which is crucial for scheduling and planning.
This system helps golf courses manage their inventory, so they never run out of essential items. With ShopKeep, golf courses can also process ShopKeep payments, making it convenient for customers to pay for their purchases.
ShopKeep can even keep track of employee hours, salaries, and sales tax, taking a load off the business owner's plate. This feature helps golf courses stay organized and compliant with tax laws.
ShopKeep Reviews
ShopKeep by Lightspeed has been widely praised in online reviews for its industry-specific features that can help you run your business.
The system offers a wide range of customization options, making it easy to tailor to your specific needs.
Its simple, easy-to-use interface is a major plus for many users.
You can also expect great customer reporting service from ShopKeep.
The system allows you to send paperless invoices and payment receipts via email or text, helping save costs and protect the environment.
ShopKeep offers a scheduling mechanism with features like smart scheduling for your staff, a clock-in system, attendance, and more.
It also has a bulk management feature for inventory imports using spreadsheet uploads, with basic and advanced templates to assist you in the process.
Here are some of the key features mentioned in ShopKeep reviews and feedback:
- Industry-specific features
- Wide range of customization options
- Simple, easy-to-use interface
- Great customer reporting service
With ShopKeep, you can also connect your iPad to a cash drawer, which is part of their POS hardware bundles.
The system is compatible with some POS equipment previously purchased through a third-party provider, so you may be able to use your existing hardware.
Frequently Asked Questions
What is a ShopKeep?
A ShopKeep is a person responsible for running and managing a retail business, overseeing daily operations and customer interactions. They are the key to a shop's success, ensuring a smooth and satisfying customer experience.
Who is called a shopkeeper?
A shopkeeper is a retail merchant or tradesperson who owns or operates a small store or shop. They are often the owner or manager of a local retail business.
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