Frontier Utilities Review: Is It a Good Electricity Company

Frontier Utilities Review: Is It a Good Electricity Company?

Frontier Utilities offers a range of electricity plans to suit different customer needs.

Their plans include fixed-rate options, which can provide stability in monthly bills.

Some customers appreciate the flexibility of Frontier's month-to-month plans, which allow for easy switching between plans.

However, others may find the lack of long-term contracts a drawback.

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Frontier Utilities has been in business for over 17 years, which is a significant advantage for a company.

Their strong customer loyalty is a testament to their ability to retain customers over time.

However, not all customers are completely satisfied, with only 39% saying they would refer Frontier to a friend.

Frontier offers a wide range of plan types, including affordable fixed-rate plans and great solar battery buyback rates.

But, they don't offer 100% renewable plans, which may be a drawback for environmentally conscious customers.

Their cheapest rates often come with confusing bill credits, which can be a hassle to navigate.

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On the other hand, their 60-day Happiness Guarantee provides peace of mind for customers who may be unhappy with their service.

Here's a summary of Frontier's pros and cons:

Frontier Utilities offers a range of plans to suit different energy usage needs. You can choose from various contract lengths, including month-to-month, 12, 24, and 36 months.

Their plans include fixed rates, with some offering bill credits when your usage hits a specific threshold. For example, the Frontier Saver Plus 12 plan has a rate of 9.9 cents per kWh at 1,000 kWh of usage, but jumps to 22.0 cents per kWh if your usage drops below 1,000 kWh.

Most Frontier Utilities plans have fixed rates, so the price stays the same for the length of your contract. However, many options also include bill credits that reduce your total bill when your usage hits a specific threshold.

You can find a plan that suits your energy usage needs by considering your typical usage and comparing plans. For instance, the Frontier Budget Saver 12 plan has a rate of 16.8 cents per kWh, resulting in a monthly bill of $84 for 500 kWh of usage.

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Frontier Utilities offers a variety of plans, including the Frontier Saver Plus 8, Frontier Saver Plus 12, and Frontier Saver Plus 24, each with a different rate and contract length.

Here's a summary of some of the plans offered by Frontier Utilities:

Keep in mind that rates and availability may vary depending on your location and usage. It's essential to review the Electricity Facts Label (EFL) for each plan to understand the rate, contract length, fees, and other terms before enrolling.

Frontier Utilities has a strong customer base with over 17 years in business. It earned a 5 out of 5 for retention, and 35% of respondents have been with the company for over three years.

Many customers praise Frontier's customer service team, saying the agents are friendly, helpful, and clearly explain plans. Reviews often mention the agent by name and how their support made a difference. The company has a 4.7 out of 5-star rating on Google Reviews with over 15,500 customer comments.

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Frontier Utilities scored 4.5 out of 5 for online experience, just above the 4.4 out of 5 average. The website is easy to use and simple to navigate, so it's quick to sign up, check usage, or pay bills.

However, some customers have expressed frustrations with plan terms and billing, with 61% listing price as something they don't like about Frontier.

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Frontier Utilities has a strong customer base, with over 17 years in business and a retention rate of 5 out of 5. This suggests that many customers are loyal to the brand.

Customer satisfaction is a mixed bag, with a score of 4.0 out of 5 in our 2025 customer survey. While some customers praise the low rates and support, others mention frustrations with pricing clarity and fairness.

A significant concern is rate fairness, with only 30% of respondents believing they're paying a fair rate. This is a major issue, as 61% of respondents listed price as something they don't like about Frontier.

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One of the reasons customers like Frontier is the ease of signing up or renewing a plan. This is reflected in the company's 4.5 out of 5 score for online experience.

Frontier's customer service team is a major strength, with many customers praising the friendly and helpful agents. In fact, the company has a 4.7 out of 5-star rating on Google Reviews, with over 15,500 customer comments.

However, not all customers are satisfied with Frontier's service. Some mention frustrations with plan terms and billing, highlighting the importance of reviewing the plan's EFL and comparing it to your typical usage.

Here are some key statistics about Frontier Utilities' customer experience:

Overall, Frontier Utilities has a solid customer experience, with many strengths and some areas for improvement. By understanding these strengths and weaknesses, customers can make informed decisions about their energy provider.

Frontier Utilities' referral system is a great way to get free electricity, as customers can send invites and get bill credits when their friends make their first payments.

There's no limit on referrals, so people can keep getting credits as more friends sign up.

Frontier Utilities also offers free A/C tune-ups to qualifying customers, which is a huge perk for homeowners and businesses in the Centerpoint Energy Houston Electric region and some other territories.

Current Frontier customers just need to check if they're eligible for this service.

Frontier Utilities offers solar buyback and free nighttime electric vehicle (EV) charging plans, but it doesn't provide any 100% green energy options. This means that their plans typically have 30% renewable energy content, which is slightly below the 33% average in Texas.

If a fully renewable energy plan is important to you, you may want to consider a different provider. Options like Gexa Energy offer low-rate 100% green energy plans.

Here's a comparison of Frontier's renewable energy content with other providers:

Keep in mind that data is based on provider information as of 6/01/2025, and plan availability and rates may vary by location.

Frontier Utilities offers a variety of energy plans, but it doesn't offer 100% green energy plans. This is where providers like Gexa Energy outshine Frontier, offering 100% green energy across all of its plans.

The average rate for Frontier Utilities is 15.6 cents per kWh, while Gexa Energy's average rate is 16.3 cents per kWh. TXU Energy's average rate is 18.6 cents per kWh, making it one of the more expensive options.

Frontier Utilities has a 4.5 overall rating, while Gexa Energy has a 4.6 rating and TXU Energy has a 4.9 rating. This suggests that TXU Energy offers high-quality customer service and user-friendly online tools.

The recommended plan from Frontier Utilities is the Frontier Budget Saver 12, which is a fixed-rate plan with simple pricing. Gexa Energy's recommended plan is the Gexa 12, a 100% renewable fixed-rate plan with simple pricing.

Here's a comparison of the recommended plans from each provider:

If you're looking for the cheapest electricity rate, Frontier Utilities currently offers 8.8 cents per kWh, which would result in a monthly bill of $88 for 1,000 kWh of usage.

Frontier Utilities has an impressive 4.7 out of 5-star rating on Google Reviews with over 15,500 customer comments. Many customers praise the company's customer service team, saying they are friendly, helpful, and clearly explain plans.

Customers have mentioned the agent by name in their reviews, highlighting the positive impact of their support. For example, Jessica R. praised Franco for being "friendly, extremely knowledgeable, and attentive" during her conversation.

However, one-star reviews report frustrations with plan terms and billing. Some customers have mentioned that the company's advertised plans may not live up to their promises, leading to unexpected energy bills.

According to Power Wizard reviews, Frontier Utilities has a 4.83 overall score, with high ratings for customer service (4.75), online accessibility (5), and plan options (5). However, the company scores below average for customer satisfaction.

Frontier Utilities offers a wide range of plans, including bill credit plans that can cause bill confusion. The company's Battery Awards plan offers excellent buyback rates for customers with solar systems and energy storage.

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Here's a breakdown of Frontier Utilities' scores from various review sources:

Despite some negative reviews, many customers would recommend Frontier Utilities to a friend. In fact, 60% of survey respondents said they would recommend the company to a friend. However, only 35% of respondents believe they are paying a fair rate for electricity.

Overall, Frontier Utilities has a strong reputation for customer service and online accessibility, but may have some issues with plan terms and billing.

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Frontier Utilities charges an early termination fee (ETF) if you cancel your plan before your contract ends. This fee can range from $150 to $200, depending on the length of your contract.

If you're considering canceling your plan, be aware that you'll be hit with this ETF, which can add up quickly.

Keep in mind that ETFs are common among energy providers, so it's not unique to Frontier Utilities.

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Texas is a big state with varying electricity rates, and Frontier Utilities is one of the many providers that serve the region. Frontier Utilities offers a range of plans, including fixed-rate, variable-rate, and free weekends, which can be a great option for customers who want flexibility.

Frontier Utilities plans vary in price, with some as low as 9.4¢ per kWh for the Frontier Saver Plus 8 plan. However, prices can go up to 21.2¢ per kWh for the Frontier Saver Premier 24 plan.

In Houston, Frontier Utilities offers 9 different plans, including the Frontier Saver Plus 8 and Frontier Budget Saver 24. In Dallas, Frontier Utilities also offers 9 different plans, but with slightly different rates - the Frontier Saver Plus 8 plan costs 8.9¢ per kWh in Dallas, compared to 9.4¢ per kWh in Houston.

Frontier Utilities' rates may vary depending on where you live in Texas, so it's essential to check the provider's rate and energy plans in your area. For example, the Frontier Saver Plus 24 plan costs 10.9¢ per kWh in Houston, but 10.4¢ per kWh in Dallas.

Here are some of the plans offered by Frontier Utilities in Texas, along with their rates:

Overall, Frontier Utilities seems to offer a range of plans that can suit different customer needs and budgets. However, it's crucial to compare rates and plans in your area to find the best option for you.

Frontier Utilities offers a range of plan types to suit different needs and preferences. You can choose from fixed-rate plans, variable-rate plans, bill credit plans, free weekends plans, solar buyback plans, EV charging plans, and free thermostat plans.

Their fixed-rate plans come with 12 to 36-month contracts, providing predictable monthly bills.

If you're not satisfied with your plan, Frontier Utilities has a 60-Day Happiness Guarantee. This means you can switch to another plan without penalties within the first 60 days of enrollment.

Here are the different plan types Frontier Utilities offers across Texas:

Note that the 60-Day Happiness Guarantee is limited to one use per customer, so be sure to review your plan carefully before making a switch.

Frontier Utilities has shown a commitment to customer satisfaction with an average customer satisfaction rating of 85%, as seen in their customer reviews.

Their competitive pricing, with plans starting at $9.99 per month, makes them a viable option for those looking to save money on their energy bills.

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Frontier Utilities' online platform allows customers to easily manage their accounts and make payments, reducing the likelihood of missed payments.

Their customer support team is available 24/7 to assist with any questions or concerns, providing peace of mind for customers.

The company's focus on renewable energy sources, such as wind and solar power, demonstrates their dedication to a sustainable future.

Frontier Utilities' ability to offer customized pricing plans based on individual usage patterns shows their willingness to adapt to the unique needs of their customers.

Their commitment to community involvement, including charitable donations and sponsorships, highlights their positive impact on the local community.

By considering these factors, customers can make an informed decision about whether Frontier Utilities is the right choice for their energy needs.

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