EDF Energy Supplier Information and Services

EDF Energy is a well-established energy supplier in the UK, with a long history dating back to 1890. They have been providing energy to homes and businesses for over 130 years.

EDF Energy offers a range of services to its customers, including energy tariffs, gas and electricity supply, and renewable energy options.

As a major energy supplier, EDF Energy has a significant presence in the UK market, with over 5 million customers.

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EDF Energy has a Trustpilot score of 4.6 out of 5, which is considered an excellent score.

In our assessment, we looked at five aspects of suppliers' business practices and procedures, including contacting your supplier, dealing with complaints, supporting customers, switching, and smart meter targets performance.

EDF performed below average in our supplier assessment, coming 9th, with a score of 62%.

EDF was, however, one of the top-rated suppliers for its support of vulnerable customers, with a maximum 12 points out of 12.

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EDF didn't do well on complaints performance; it scored just seven points out of a possible 15.

Here are the five aspects of suppliers' business practices and procedures that we assessed:

EDF Energy offers a range of tariffs to suit different needs, including home and business energy options.

For home energy customers, EDF Essentials is a fixed unit price tariff that requires a smart meter, with multiple contract lengths available.

EDF Ensure offers a standing charge discount and tracker unit rates that change every 3 months, giving customers some flexibility in their energy costs.

Standard Variable tariffs have variable unit rates that change every 3 months in line with the price cap, with no end date, so customers need to be prepared for potential price hikes.

For business energy customers, Fixed Business Online offers fixed unit prices paid by direct debit, with free smart meters available for eligible customers.

Variable Business tariffs provide flexibility with variable unit prices, but may not offer the same level of stability as fixed tariffs.

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Home tariffs can be a bit confusing, but essentially they're the different types of energy plans offered by suppliers like EDF Energy.

EDF Energy has several home tariffs to choose from, including EDF Essentials, EDF Ensure, and Standard Variable.

EDF Essentials is a fixed unit price tariff that requires a smart meter, and it's available with multiple contract lengths.

EDF Ensure offers a standing charge discount and tracker unit rates that change every 3 months.

The standing charge is a set daily fee that covers the cost of supplying energy to your premises and doesn't change based on how much energy you use.

This standard charge helps maintain the electricity network, so it's a necessary part of your energy bill.

Standard Variable is a tariff with variable unit rates that change every 3 months in line with the price cap, and it has no end date.

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EDF offers a range of tariffs to suit different needs, including home and business energy options.

EDF Essentials is a fixed unit price tariff that requires a smart meter, with multiple contract lengths available.

For businesses, EDF offers a Fixed Business Online tariff with fixed unit prices paid by direct debit, and free smart meters are available.

EDF's Renewable Tariffs promise 100% renewable electricity, sourced from a combination of wind, solar, and hydro power.

EDF's Standard Variable tariff has variable unit rates that change every 3 months in line with the price cap, with no end date.

Businesses can also opt for EDF's Variable Business tariff, which offers flexibility with variable unit prices.

EDF's Ensure tariff offers a standing charge discount and tracker unit rates that change every 3 months.

Renewable Energy Options from EDF are designed to help businesses reduce their carbon footprint and contribute to a cleaner future.

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EDF Energy is committed to producing electricity that doesn't add carbon to the air, which aligns with the UK's goal of reaching net-zero carbon emissions by 2050.

Their fuel mix is a key part of this commitment, with 63.1% coming from nuclear power, 19.0% from renewables, and 15.1% from natural gas. This mix leads to much lower carbon emissions than the UK average.

EDF Energy uses nuclear power, which is a low-carbon energy source that sets them apart and helps them reach their sustainability goals.

They also offer renewable tariffs that promise 100% renewable electricity from a combination of wind, solar, and hydro power.

Here's a breakdown of EDF Energy's fuel mix:

EDF Energy is a great choice for businesses that care about the environment, as they have a lower carbon footprint than the UK average.

EDF offers different tools and services to help businesses handle their energy accounts better.

These tools make account management easier, giving businesses the control and flexibility they need.

With EDF's account management tools, businesses can handle their energy accounts with greater ease and efficiency.

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EDF offers different tools and services to help businesses handle their energy accounts better, making account management easier.

These tools give businesses the control and flexibility they need to manage their energy accounts effectively.

To get help with your account, you can contact EDF's customer service team through various channels, including:

EDF also provides smart energy management systems that help businesses check and manage energy usage throughout their operations, especially helpful for big companies that have complex energy needs.

Removing old accounts from your list can be a real pain, but EDF Energy's CEO Simone Rossi has been at the helm since 2002, so they must have some experience with it. EDF Energy is a subsidiary of the French state-owned EDF Group, which is one of Europe's largest energy companies.

EDF Energy has operations in the UK, serving England, Scotland, Wales, Northern Ireland, and France, which is a lot of ground to cover. They're headquartered in London, and have offices in Plymouth, London, and Houghton Le Spring.

Removing old accounts can help declutter your list and make it easier to find the accounts you need. EDF Energy's revenue in 2020 was £8.03 billion, which is a significant amount of money.

Here are some other services offered by EDF Energy:

EDF Energy is proud to be the UK's largest producer of low-carbon electricity, but they don't offer green energy as a separate service.

If renewable energy is important to you, you'll want to consider EDF's differences from other suppliers like Octopus Energy, which offers 100% renewable electricity and great customer service.

EDF Energy stands out for its great renewable energy options and being one of the largest suppliers in the UK.

You can find a new EDF deal by entering your details, and their smart system will find your meter, estimated usage, and supplier information from your postcode.

The cheapest deals will be shown to you online with no obligation to switch.

You can view 3 year, 2 year, and 1 year fixed-rate tariffs and deals online, and if you decide to switch, EDF will handle the entire switch for you.

Here are some key features to consider when comparing EDF with other suppliers:

EDF Energy offers a range of services to help businesses manage their energy use better. They provide a reliable electricity supply with different rates designed for businesses of all sizes, ensuring companies can find the right deal for their energy needs.

Their electricity supply is complemented by a gas supply service, which can be bundled with electricity for dual fuel options, making it easier to manage energy and often saving money.

EDF Energy focuses on sustainability by offering renewable energy options, allowing businesses to buy 100% renewable electricity and reduce their carbon footprint.

Their energy efficiency consultancy provides expert tips on how businesses can cut down on energy use, helping to save on electricity bills and improve overall efficiency.

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EDF Energy also installs smart meters for business customers, allowing for more accurate billing and providing better insights into their energy usage.

Here's a breakdown of EDF Energy's key offerings:

EDF Energy has a mixed bag when it comes to customer satisfaction, with a score of 62% in the annual Which? customer survey, ranking it joint 14th out of 16 energy companies.

Customers rated EDF three stars across all measures except value for money, where it only received two stars. One customer said: 'The supply and services are fine but the cost is not the cheapest.'

EDF's customer service received a three-star rating in overall customer service, but it did a little worse in our supplier assessment of its customer service, with five points out of 15.

Customers had to wait a long time to speak to EDF staff, with one customer saying ''Staff are helpful, but it requires a long wait to speak to them.'

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EDF performed below average in our supplier assessment, coming 9th, with a score of 62%. It was, however, one of the top-rated suppliers for its support of vulnerable customers, with a maximum 12 points out of 12.

EDF's complaints performance was also a concern, scoring just seven points out of a possible 15. The most common complaints made to EDF were about incorrect bills or statements (21%), and problems with smart meters not working properly (18%).

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EDF Energy's financial performance has been notable in recent years. In 2019, the company made over £63 billion euros in sales, a significant increase from around £60 billion euros in 2018.

The company's EBITDA was a substantial 16.7 billion euros in 2019. This indicates a strong financial position for EDF Energy.

EDF Energy's market share has seen a slight decline, falling to around 9.45% at the end of 2019. This represents a decrease of 0.07% from the previous year.

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EDF made over £63 billion euros in sales in 2019, a significant increase from around £60 billion euros in 2018.

Their EBITDA (earnings before interest, taxes, depreciation and amortization) was at 16.7 billion euros in 2019.

EDF Energy's market share was around 9.45% at the end of 2019, a decrease of 0.07% from 9.52% at the end of 2018.

This decline meant that EDF Energy lost 2% of market share to other major suppliers.

The UK division of EDF achieved a yearly profit of £1.12 billion in 2022, despite the parent company's substantial annual losses.

EDF's UK division capitalized on surging power prices during 2022, a trend fueled by remarkably elevated gas prices.

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EDF Energy faced allegations of misleading customers regarding their energy tariffs. Customers were unknowingly placed on more expensive plans without their knowledge.

The practice, known as "rollover pricing", is considered unfair and deceptive. This practice resulted in higher energy bills for affected customers.

Customers noticed significant increases in their energy bills without any apparent explanation. Regulatory authorities were critical of EDF Energy's lack of transparency.

EDF Energy acknowledged the issue and expressed regret for any inconvenience caused to customers. The company committed to rectifying the situation by contacting affected customers and offering refunds for any overpayments.

Regulatory bodies, such as Ofgem in the UK, closely monitor the industry to ensure compliance with consumer protection regulations.