
Bouygues Telecom offers a range of internet services in France, including mobile internet and TV options.
Their mobile internet plans offer speeds of up to 1 Gbps, with various data caps and pricing options available.
Bouygues Telecom's mobile TV service, Bbox TV, allows customers to watch live TV and on-demand content on their mobile devices.
The service requires a subscription to a Bouygues Telecom mobile plan and a compatible device.
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About Bouygues Telecom
Bouygues Telecom was created in 1994 by the French industrial group Bouygues. This makes it the third-largest telecommunications provider in France, after Orange and SFR.
Bouygues Telecom offers a range of services, including Internet plans, mobile phone plans, and prepaid mobile phone credit. Customers can also choose from multiple package offers that combine Internet, fixed phone lines, and television.
One of the benefits of choosing Bouygues Telecom is that customers can save money by combining a mobile phone plan with an Internet package. This can be a great option for those who need both services.
In 2011, Bouygues Telecom launched a low-cost brand called B&You, which sells commitment-free mobile phone and Internet plans. This can be a good option for those who want flexibility in their service.
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Network and Coverage
Bouygues Telecom's network coverage is impressive, with 99.91% of the population covered by 4G, making it on par with other operators.
Bouygues Telecom has a strong 5G network in France, with over 11,000 5G base stations across the country.
Bouygues Telecom's service quality is relatively strong, though it trails behind Orange slightly.
If you're interested in checking the fibre coverage in your area, you can consult the ARCEP map, the French telecommunications regulator's website, to see the country's fibre coverage.
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Network Coverage
Bouygues Telecom's network coverage is impressive, with a 4G coverage of 99.91% of the population, according to ARCEP surveys.
The company has a robust 5G network in France, with over 11,000 5G base stations across the country, making it a reliable choice for those who want fast and seamless connectivity.
Bouygues Telecom's service quality is also relatively strong, although it trails slightly behind Orange.
If you're looking for a provider with a wide reach, Bouygues Telecom is a good option, with a 4G coverage that's on par with other major operators.
You can check the ARCEP map to see the fibre coverage in your area, and discover if you're eligible for Bouygues' optical fibre plans.
Bouygues Telecom's fibre optic network has a significant presence in France, with 3 million subscribers and 31 million homes eligible for fibre broadband plans.
MVNO on France Network
In France, Bouygues Telecom's network is used by several smaller operators, known as MVNOs (Mobile Virtual Network Operators). These MVNOs don't have their own network infrastructure.
Akéo Telecom and Auchan Telecom are two such MVNOs that rely on Bouygues Telecom's network. They offer mobile services to their customers, but their network is actually built on top of Bouygues Telecom's infrastructure.
Cdiscount Mobile and NRJ Mobile are also MVNOs that use Bouygues Telecom's network. They offer affordable mobile plans to their customers, often with a focus on specific demographics or interests.
CIC Mobile / Crédit Mutuel Mobile and Lycamobile are two more MVNOs that use Bouygues Telecom's network. They offer a range of mobile services, including data, voice, and text plans.
Youprice is another MVNO that relies on Bouygues Telecom's network. They offer competitive pricing and flexible plans to their customers.
Here are some of the MVNOs that use Bouygues Telecom's network in France:
- Akéo Telecom
- Auchan Telecom
- Cdiscount Mobile
- NRJ Mobile
- CIC Mobile / Crédit Mutuel Mobile
- Lycamobile
- Youprice
Rapide, Appels Illimités, Services Inclus
If you're looking for a Bouygues Telecom plan that offers a fast connection, unlimited calls, and included services, you've come to the right place. Bouygues Telecom's Bbox offers a connection speed of up to 1 Gb/s for downloading and 700 Mb/s for uploading, making it perfect for daily usage like streaming, working from home, or video calls.
You can choose from various Bouygues Telecom plans that include unlimited calls to fixed and mobile numbers in France, as well as to over 110 international countries. The plans also come with a range of included services, such as eSIM availability and multi-SIM options.
Some of the Bouygues Telecom plans that offer unlimited calls and included services include the Forfait B&You 1Go, Forfait B&You 5 Go, and Forfait B&You 80 Go 4G Autumn Edition. These plans range in price from €1.99 to €7.99 per month and offer varying amounts of data, including 1 GB, 5 GB, and 80 GB in France.
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Here are some of the Bouygues Telecom plans that offer unlimited calls and included services:
You can sign up for a Bouygues Telecom plan online, over the phone, or in a Bouygues Telecom boutique. To sign up, you'll need to provide your contact information, address, and banking information. Some providers may also ask for your bank card information for activation fees or deposits.
Bouygues Telecom also offers a range of internet plans, including the Bbox, which offers a connection speed of up to 8 Gb/s. The Bbox comes with a range of included services, including unlimited calls to fixed and mobile numbers in France, as well as to over 110 international countries.
Internet Services
Bouygues Telecom offers a range of internet plans, including the Bbox plans, which come in three main types.
You can sign up for a Bouygues Internet plan online, by calling Selectra, or in a Bouygues Telecom Boutique. To do so, you'll need to test your phone line to determine your broadband or fibre optic eligibility.
To sign up for an Internet plan, you'll need to provide full contact details, including your name, phone number, email address, and full address. You'll also need to provide proof of property, such as an electricity or gas bill, and your banking information.
Bouygues offers fibre internet plans with speeds of up to 1 Gb/s for download and 700 Mb/s for upload. Their Bbox rentrée plan includes unlimited calls to fixed and mobile numbers in France, as well as over 110 international countries.
You can also sign up for a Bouygues Internet plan with a mobile bundle, which includes a 12-month contract and a mobile plan without a contract. This can save you up to €10/month.
Here are the different discounts that may apply depending on your situation:
- New customers: -€5/month on your Internet box and also -€5/month on your mobile package if you sign up for a Bouygues Bbox Must or Bbox Ultym fibre plan with a Bouygues 130 GB and + plan without telephone.
- Bouygues mobile customers: -€5/month discount on the new Bbox Must or Ultym fibre box offers.
- Bouygues Internet customers: -€5/month reduction on the new 130 GB+ no-phone plans, provided you have a fibre or ADSL Internet package or 4G/5G box (excluding Bbox Pro/Pro+, Sensation xDSL, Série Spéciale xDSL).
Tailored Offer for Fall Needs
As the seasons change, Bouygues Telecom has got you covered with its tailored offer for fall needs. Bouygues Telecom's dedicated customer service team is available 24/7 to assist with any queries or concerns.
Their plans offer a range of data options, including 100GB, 200GB, and 1TB, to suit different usage needs. Bouygues Telecom's plans cater to various budgets and requirements.
Their fibre-optic network provides fast and reliable internet speeds, essential for staying connected during the fall season. Bouygues Telecom's fibre-optic network is designed to support high-bandwidth activities.
Their customer support team is multilingual, speaking English, Spanish, and many other languages to ensure that customers from diverse backgrounds receive the help they need. Bouygues Telecom's customer support team is dedicated to providing a seamless experience.
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Customer Support
Customer support at Bouygues Telecom can be a bit hit or miss. Some customers have reported receiving efficient customer service, with equipment such as SIM cards and modems being delivered quickly.
However, others have experienced difficulties reaching customer service, particularly when dealing with issues related to their Internet modem.
If you're considering Bouygues Telecom, it's worth noting that their customer service has been reported to be inconsistent, with some customers receiving good support and others struggling to get help.
Reviews
Reviews of Bouygues Telecom show mixed results, with customers reporting both positive and negative experiences. Some customers have praised the company's efficient customer service, with many receiving equipment quickly.
Good cellphone coverage is another advantage of Bouygues Telecom, according to customer reviews. However, problems with after-sales service have been reported by some customers, who found it difficult to reach customer service when they had issues with their Internet modem.
Here are some average customer review scores for Bouygues Telecom, based on data from various review platforms:
Cancel Subscription
Canceling your Bouygues Telecom subscription can be done in a few ways, but sending a cancellation letter is one option.
You can send the letter by registered post, which ensures you get proof of delivery. This is a good idea, as you'll know when Bouygues receives your cancellation request.
To write the letter, you'll need to include your full name, account number, and account ID. These details are crucial, so make sure you get them right.
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Here's what you need to include in the letter:
- Your full name (first name, family name)
- Your account number (identifiant abonné)
- Your account ID (numéro de Ligne de l’abonné)
Once Bouygues receives your letter, they'll cancel your plan within 10 days. In some cases, they might cancel it on the last day of the month.
You'll know when they receive your letter because it's sent by registered post. After they cancel your plan, they'll let you know if any equipment needs to be returned.
History and Legal
Bouygues Telecom was authorised to build and operate France's third GSM mobile phone network in December 1994. It commercially launched its network on 30 May 1996.
The company developed several innovations to compensate for its initial weaker coverage, including the heavy use of the 1800MHz frequency band and the marketing of combo packages. Bouygues Telecom launched France's first SMS service in 1996, initially only between its subscribers, and a free call recording function was included in all packages from January 1997.
Bouygues Telecom's market share reached approximately 17% by 2001. The company negotiated with NTT DoCoMo regarding a potential partnership and the right to offer the latter's i-modemobile internet service, but it ultimately did not materialise.
Here are some key milestones in Bouygues Telecom's history:
- 1996: Launched France's first SMS service
- 1997: Introduced a free call recording function
- 1999: Launched the "Millenium" package with unlimited weekend calls
- 2000: Introduced the "Spot" formula with free talktime for advertising messages
- 2005: Launched EDGE on its mobile network
- 2006: Launched France's first unlimited evening calling plan
In 2005, Bouygues Telecom was found to have acted against the best interests of consumers and the economy by sharing confidential information with Orange and SFR. The three companies were collectively fined €535 million in total.
History
Bouygues Telecom was authorized to build and operate France's third GSM mobile phone network on December 4, 1994, and commercially launched its network on May 30, 1996.
The company had to innovate to compensate for its weaker coverage in comparison to Orange and SFR, and it did so by using the 1800MHz frequency band, which is more efficient in urban areas.
Bouygues Telecom developed several key features, including the marketing of the first combo packages in May 1996, and the launch of France's first SMS service in 1996, initially only between its subscribers.
The SMS service wasn't billed until 1997, but it marked an important milestone for the company. A free call recording function was also included in all packages from January 15, 1997.

The company continued to innovate, launching caller ID at the end of 1997, and the "Millenium" package in November 1999, which offered unlimited calls during the weekend.
In 2000, Bouygues Telecom launched the "Spot" formula, which offered several minutes of free talktime in exchange for advertising messages during communication.
By 2001, Bouygues Telecom's market share reached approximately 17%, a significant achievement for the company.
Here are some key milestones in Bouygues Telecom's history:
- 1994: Authorized to build and operate France's third GSM mobile phone network
- 1996: Launched its network, used the 1800MHz frequency band, and introduced combo packages
- 1996: Launched France's first SMS service, initially only between subscribers
- 1997: Introduced free call recording function and caller ID
- 1999: Launched the "Millenium" package with unlimited weekend calls
- 2000: Launched the "Spot" formula with free talktime for advertising messages
- 2001: Reached a market share of approximately 17%
The company continued to expand its services, launching EDGE on its mobile network in May 2005, and the first converged quadruple play offer called "ideo" in May 2009.
Antitrust Litigation
Bouygues Telecom was involved in antitrust litigation back in 2005, when it was found to have shared confidential information with Orange and SFR between 1997 and 2003.
The Autorité de la concurrence, the French competition body, fined the three companies a total of €535 million for their actions.
This was a major blow to Bouygues Telecom, and it led the company to take the Autorité de la concurrence to court in 2007.
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Frequently Asked Questions
Who is Bouygues owned by?
Bouygues is owned by two core shareholders: the Bouygues family and its employees through dedicated mutual funds. The Bouygues family, led by Martin and Olivier Bouygues, holds significant control.
Does Bouygues have eSIM?
Yes, Bouygues offers an eSIM option for €39.90, which includes a 30-day plan and can be activated with a single click on arrival in France.
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