
Zendesk customers trust the platform for its ability to provide a seamless support experience. With Zendesk, customers can expect a 24/7 support system that's always available to help.
The platform's scalability is a major draw for customers, allowing them to grow their business without worrying about their support system. This is especially true for companies like Groupon, which has seen significant growth in customer support requests.
Zendesk's marketing features are also a major selling point for customers. For example, the platform's built-in reporting and analytics tools allow customers to track their support metrics and make data-driven decisions. This level of insight is invaluable for companies like Airbnb, which uses Zendesk to optimize its customer support strategy.
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Zendesk Customer Benefits
Zendesk's customer base includes well-known brands such as Airbnb, Shopify, and Uber, a testament to the reliability and effectiveness of their platform.
Having a self-service customer portal is a game-changer for businesses, allowing users to troubleshoot general problems on their own.
Increased client satisfaction and employee productivity are major benefits of Zendesk's self-service customer portal, as it frees up support agents to focus on high-priority complications instead of non-critical issues.
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Global Reach
Zendesk's customer base spans across continents, with organizations from regions such as North America, Europe, Asia-Pacific, and Latin America utilizing their software.
Their global presence allows them to understand the specific needs of businesses operating in different markets.
We track Zendesk customer insights globally and across verticals, giving us a comprehensive view of their customer base.
From our research, we've found that Zendesk's customer base is not limited to a specific geographical location.
Their software is adaptable and customizable to meet the varied demands of customers worldwide, thanks to their global reach.
We have the widest coverage of verified Zendesk customers across global markets, bringing you the most accurate information available.
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Trusted Customer Support Solution
Zendesk has earned the trust of thousands of businesses, including well-known brands like Airbnb, Shopify, and Uber. This is a testament to the reliability and effectiveness of their platform.
Companies from around the world trust Zendesk's customer data & intelligence to power their targeted campaigns. This is evident in the fact that many top companies rely on Zendesk for their customer support needs.
Zendesk delivers customer data that is ready to use, eliminating the need for additional effort. This accurate and actionable data is a key benefit of using their platform.
Marketing and Growth
Zendesk has over 200,000 paid customer accounts, serving millions of end-users worldwide. This demonstrates the widespread adoption of their platform.
By targeting these customers, businesses can improve their marketing efforts and ROI. For example, IT consulting services can target Zendesk customers in need of help.
TDInsights offers a list of Zendesk customers that can be used for multichannel marketing. This list includes companies that use Zendesk, allowing businesses to create targeted content and engage with key decision-makers.
Here are some industries that can leverage the list of companies that use Zendesk:
- IT Consulting services
- Event organizers
- SaaS marketers
- Institutions and organizations imparting technical knowledge
- Accounting Professionals
- Financial Services
Upgrade Marketing Efforts
Upgrade your marketing efforts with a targeted approach. By focusing on the right audience, you can channelize your marketing and sales efforts to improve your return on investment (ROI).
With a Zendesk customers list, you can gain actionable insights to inform your marketing strategy. This list provides detailed information on companies that use Zendesk, allowing you to target specific businesses that match your product or service offerings.
For instance, if you offer consulting services, you can identify small-scale companies in need of software implementation assistance. On the other hand, if you provide a similar software application, you can use the list to communicate with suitable businesses.
Using a database of companies that use Zendesk can help you upscale your marketing campaign and brand visibility. This database supports multichannel marketing, enabling you to create targeted content for social media, share emails with key decision-makers, and run events and account-based marketing.
Here are some examples of businesses that can benefit from our list of companies that use Zendesk:
- IT Consulting services can target Zendesk customers in need of help
- Event organizers can get successful lead prospecting
- SaaS marketers can target relevant audiences for their products or service
- Institutions and organizations imparting technical knowledge
- Accounting Professionals
- Financial Services
By leveraging this list, you can engage in follow-ups through telecalls or organize networking meetups, ultimately giving you the maximum ROI on your marketing efforts.
The Growth
Zendesk's growth is a great example of how a company can expand its customer base and impact the market. By 2021, they had over 200,000 paid customer accounts.
This level of adoption is impressive, especially considering their start in 2007. Their comprehensive suite of customer service solutions has clearly resonated with businesses of all sizes.
From startups to multinational corporations, Zendesk has attracted a diverse range of customers. Their platform serves millions of end-users worldwide.
This widespread reach and impact on the global customer service landscape are a testament to Zendesk's effective marketing and growth strategies.
Customer Portal and Support
Having a customer portal is a game-changer for support teams. It allows users to troubleshoot general problems on their own, reducing the workload for support agents.
One of the major benefits of this feature is increased client satisfaction. By empowering users to find their own solutions, you can improve their overall experience with your product or service.
Customize Data for Your Needs
You can customize the data to fit your specific needs by requesting a tailored slice of the Zendesk customers database. This can be done by sharing filters for geography, industry, size, and other specific requirements you may have.

Sharing filters for geography allows you to focus on customers from a particular region or country. By doing so, you can tailor your support and customer portal to meet the unique needs of your target market.
To identify specific decision makers, you can filter by titles and roles. This helps you connect with the right people within a company to provide effective support and guidance.
Requesting a customized slice of the database can be a valuable resource for businesses looking to improve their customer support and portal.
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Customer Portal
Having a customer portal is a game-changer for businesses. It allows users to troubleshoot general problems on their own, reducing the workload of support agents.
This self-service feature increases client satisfaction by empowering users to find answers quickly. It also boosts employee productivity by freeing up support agents to focus on high-priority issues.
A phone system is a good start, but it's limited. A customer portal takes it up a notch by providing a more comprehensive solution.
By giving users the ability to resolve non-critical issues on their own, support agents can focus on more complex problems. This leads to increased productivity and better use of resources.
Pricing and Plans
Zendesk's pricing plans are designed to meet the needs of businesses of all sizes. The all-inclusive platform offers four different pricing plans.
The most basic plan, Suite Team, is priced at $49 per month, but it lacks access to a customer service portal.
The Suite Growth plan offers an upgrade with 7 extra features for $79 per month. These features include customer satisfaction ratings, multiple ticket forms, a self-service portal, and business hours.
Suite Professional adds 13 more features to the mix for $99 per month, with a highlight being its HIPPA compliance necessary for business operations tied to the medical sector.
The Suite Enterprise plan hits the sweet spot with 29 features for $150 per month, allowing large companies to retain tight control over the quality of their customer relationships.
The AI-powered content cues feature in Suite Enterprise prioritizes tickets according to context, serving critical requests before moving on to others.
Customer List and Industry
Zendesk's customer base is incredibly diverse, spanning across various industries. This includes technology, finance, retail, healthcare, e-commerce, and education.
You can get a customized slice of the Zendesk customers database by sharing filters for geography, industry, size, and other specific needs you may have. This can be a game-changer for businesses looking to target specific markets.
According to the data, some of the top industries represented in the Zendesk customer base include:
All U.S. Companies
In the United States, there are 8,205 companies that use Zendesk. This number is based on the company's application signature identification technology that tracks millions of companies and websites.
Zendesk's customer base spans across various industries, catering to organizations in sectors such as technology, finance, and retail. These diverse industries and verticals have helped Zendesk refine and optimize their software for maximum efficiency and effectiveness.
The industries with the most Zendesk customers in the United States are computer software, IT and services, and retail. According to the data, these three industries have a total of 34,389 customers.
Here's a breakdown of the top industries with the most Zendesk customers in the United States:
You can create a free Zendesk Ready account to view the full Zendesk customer database, including the 8,205 companies in the United States that use their software.
Collaborate with TDInsights on Company Database

TDInsights is a leading provider of well-researched and geo-targeted database of companies using Zendesk. They aim to provide you with a competitive edge.
Our team of dedicated and experienced data experts compiles the data by scanning multiple markets across North America, Europe, Asia-Pacific, Middle East, and Oceania.
The data in our Zendesk customers list is extracted from reliable and legitimate channels, including trade shows, business directories, tech events, questionnaires, and surveys.
You can view all 8,205 companies in the United States that use Zendesk, as identified by TDInsights. This data is made possible by their application signature identification technology.
TDInsights provides a free Zendesk Ready account to view the full Zendesk customer database, allowing you to access a vast array of companies using Zendesk.
Companies from around the world trust TDInsights' Zendesk customer data & intelligence, using it to power their campaigns targeted at the Zendesk install base & ecosystem.
You can request a customized slice of the full Zendesk customers database by sharing filters for geography, industry, size, and other specific needs you may have.
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Customers by Industry

Zendesk's customer base spans across various industries, catering to organizations in sectors such as Technology, Finance, Retail, Healthcare, E-commerce, and Education.
Their customer base consists of well-known brands like Airbnb, Shopify, and Uber, which is a testament to the reliability and effectiveness of their platform.
According to the data, the top industries with the most Zendesk customers are:
TDInsights is a leading provider of well-researched and geo-targeted database of companies using Zendesk, which can be a valuable resource for businesses looking to target specific industries.
Trusted by Top Companies
Companies from around the world trust Zendesk customer data & intelligence, for powering their campaigns targeted at the Zendesk install base & ecosystem.
Zendesk has garnered the trust of thousands of businesses, including well-known brands such as Airbnb and Shopify.
The fact that Zendesk's software is meeting the needs of businesses across a wide range of industries and sizes is a testament to its reliability and effectiveness.
With a customer base consisting of companies like Uber, it's clear that Zendesk's platform is a trusted solution for customer support.
Frequently Asked Questions
Who is the target audience of Zendesk?
Zendesk's primary target audience consists of small to medium-sized businesses with 0-249 employees. This includes companies with 0-9 employees, 20-49 employees, and 100-249 employees.
How many companies are using Zendesk?
Over 185,000 businesses worldwide rely on Zendesk for customer support. Discover why it's a top choice for SaaS companies of all sizes.
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