Verint Systems Company Profile and Industry Impact

Verint Systems is a leading provider of customer engagement solutions. The company's solutions help organizations improve customer experience and drive business outcomes.

Verint Systems was founded in 1994 by Elie Y. Habib. The company has since grown to become a global leader in the customer engagement industry.

Verint Systems' solutions are used by over 10,000 organizations worldwide, including many Fortune 500 companies. These organizations use Verint's solutions to improve customer service, reduce costs, and enhance customer experience.

Verint Systems' solutions are designed to help organizations optimize their customer engagement operations, from customer service to sales and marketing.

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Verint Systems has a rich history that dates back to 1994 when it was incorporated in Delaware as a wholly owned subsidiary of Comverse Technology.

The company started as Comverse Infosys, a business unit created in 1999 to focus on the commercial call recording market.

At the time, the call recording market was transitioning from analog tape to digital recorders.

Verint's initial release of an Internet Call Waiting service was on June 7, 1999, marking a significant milestone in the company's early years.

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Verint Systems had an annual revenue of $915.1 million in 2025. This figure highlights the company's financial stability and growth over the years.

Verint Systems' financial performance is a testament to its successful operations and customer base.

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A successful IPO acquisition can provide a company with the necessary funds to invest in new technologies and hire top talent. This was the case for Spotify, which raised $30 billion in its 2021 IPO and used some of that money to acquire companies like Gimlet Media and Anchor.

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IPO acquisitions can be a complex and time-consuming process, requiring careful planning and execution. Companies like Uber and Lyft have spent years navigating the IPO process, and even then, they've faced significant challenges in their post-IPO years.

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As we dive into the world of financials and acquisitions, let's take a closer look at the annual revenue of Verint-Systems, which was a staggering $915.1 million in 2025.

Verint-Systems' annual revenue has consistently been a significant factor in the company's overall financial health.

The annual revenue of Verint-Systems is a clear indicator of the company's ability to grow and adapt in the market.

Thoma Bravo is making a significant bet on AI-powered customer experience technology with its pending $2 billion acquisition of Verint Systems. This deal positions the firm to capitalize on the accelerating consolidation within the contact center space.

The customer experience market is worth more than $50 billion, and AI integration has become essential for competitive differentiation. Industry analysts note that AI has evolved from an optional enhancement to a fundamental requirement in customer experience platforms.

Organizations are implementing predictive analytics, sentiment analysis, and agent-assist copilots to improve both customer satisfaction and operational efficiency. Advanced platforms now offer omnichannel orchestration and data integration capabilities that unify customer touchpoints across multiple channels.

Thoma Bravo officials confirmed that the merger of Calabrio and Verint will create a powerhouse of customer experience automation solutions. The combined company will bring a powerful set of products to accelerate a shared vision of delivering an AI-powered, open CX-platform to customers.

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Verint Systems has faced backlash for selling surveillance technology to repressive regimes for several years. This controversy raises concerns about the company's ethics and commitment to human rights.

Amnesty International reported that an Israeli subsidiary of Verint provided South Sudanese authorities with communications interception equipment and support services between 2015 and 2017. The NSS, the South Sudanese security service, has a record of harassing and intimidating critics of the government.

This sale goes against Israel's obligation to protect human rights, according to Amnesty International.

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Verint has faced backlash for selling surveillance technology to repressive regimes for several years.

An article in Haaretz highlights this controversy, which has been ongoing for a long time.

In 2021, Amnesty International reported that an Israeli subsidiary of Verint provided communications interception equipment to the South Sudanese authorities.

The National Security Services in South Sudan have a record of harassing, intimidating, and forcibly disappearing critics of the government.

This sale goes against Israel's obligation to protect human rights, according to Amnesty International's report.

Verint's actions have sparked criticism from human rights organizations, including Amnesty International.

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A Verint buy would concentrate WEM + VoC + conversational AI assets under one PE owner.

This could reshape partner/ISV ecosystems across Contact Center as a Service (CCaaS)/customer experience.

Thoma Bravo already owns Calabrio (WEM) and Medallia (VoC/EX) and has invested in Aisera (conversational AI), creating a stack that overlaps with Verint's suite.

Verint positions itself as an AI-led CX automation platform spanning contact center analytics, bots, forecasting/WFM and feedback.

This means Verint's suite is already a major player in the call center space, with a wide range of tools and features.

Verint's AI-led approach could potentially disrupt the status quo in the call center industry, leading to new opportunities and challenges for call center teams.

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Verint Systems offers a range of products and services that cater to various business needs. Their Verint Open Platform is a modular solution that incorporates AI and behavioral data from customer interactions.

This platform supports both traditional contact centers and contact center as a service (CCaaS) models, making it a versatile option for organizations. Automated workflows enable the sharing of customer interaction analysis among different teams and channels.

In recognition of its innovative approach, Verint's open platform was named a winner in the "Best Use of Artificial Intelligence (AI)" category at the 2024 CX Awards hosted by CX Today.

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Verint's products are quite impressive, and one of their key offerings is the Verint Open Platform. This platform incorporates AI and behavioral data from customer interactions, making it a powerful tool for businesses.

The Verint Open Platform is modular, which means organizations can selectively implement bots to align with specific business priorities. This flexibility allows companies to focus on the areas that matter most to them.

One of the key features of the Verint Open Platform is its ability to support traditional contact centers as well as contact center as a service (CCaaS) models. This makes it a versatile solution for businesses of all sizes.

Automated workflows on the platform support the sharing of customer interaction analysis among different parts of an organization, including the contact center, back office, branch, web sites, and mobile apps. This seamless integration can help businesses gain a more complete understanding of their customers.

In June 2024, Verint was recognized as a leader in the industry, being named "Best Virtual Agent Solution" in the AI Breakthrough Awards program.

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AI is now basic. Verint's products, such as the Verint Open Platform, incorporate AI and behavioral data from customer interactions, making it a fundamental requirement in customer experience platforms.

Industry analysts note that AI has evolved from optional enhancement to a fundamental requirement in customer experience platforms. This shift is driven by the need for organizations to improve both customer satisfaction and operational efficiency.

Verint's open platform supports traditional contact centers as well as contact center as a service (CCaaS) models, making it a versatile solution for businesses. Automated workflows enable the sharing of customer interaction analysis across different touchpoints.

The AI-powered customer experience technology market is experiencing significant growth, with Thoma Bravo's pending $2 billion acquisition of Verint Systems reflecting the private equity firm's bet on this trend. This deal positions Thoma Bravo to capitalize on the accelerating consolidation within the contact center space.

Organizations are implementing AI-powered solutions to automate routine interactions while maintaining personalized service. Advanced platforms now offer omnichannel orchestration and data integration capabilities that unify customer touchpoints across multiple channels.

Here are some key benefits of AI-powered customer experience platforms:

Verint Systems Inc. is a company that prioritizes its employees' experience. 83% of employees say it's a great place to work, compared to 57% at a typical U.S.-based company.

The Great Place To Work Trust Index Survey measures the level of trust in an organization, and Verint Systems Inc. scores well in this area.

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Inc's Company Culture is truly something to be admired. 83% of employees at Verint Systems Inc. say it's a great place to work, which is significantly higher than the 57% average at a typical U.S.-based company.

The Great Place To Work Trust Index Survey measures the level of trust in an organization and the consistency of the employee experience. This means employees can count on clear and honest leadership, fair treatment, and recognition at companies like Verint Systems Inc.

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Our top employees are the backbone of our company culture. They're the ones who consistently demonstrate our company values and make a significant impact on our success.

Their average tenure is 5 years, with many having been with the company since its inception. This stability and longevity are a testament to our company's commitment to employee growth and satisfaction.

Our top employees are highly skilled and knowledgeable, with 75% holding advanced degrees or certifications in their field. This expertise allows them to tackle complex projects and drive innovation.

They're also highly collaborative, with 90% of them participating in cross-functional teams and mentoring junior colleagues. This open communication and knowledge-sharing are key to our company's ability to adapt and innovate.

Overall, our top employees are the reason our company is able to achieve its goals and maintain a positive company culture.

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Verint Systems is a leading provider of Actionable Intelligence solutions for customer engagement, security, and compliance.

The company's customer engagement solutions help businesses improve customer experience and drive revenue growth through analytics, automation, and AI-powered tools.

Verint's security solutions, on the other hand, are designed to protect organizations from cyber threats and other security risks.

Verint's solutions are used by over 10,000 organizations worldwide, including many Fortune 1000 companies.

Verint's customer engagement solutions are used in a variety of industries, including financial services, healthcare, and retail.

The company's solutions are designed to be scalable and flexible, allowing businesses to adapt to changing market conditions and customer needs.

Verint's security solutions have been recognized for their effectiveness in detecting and preventing cyber threats.

Verint Systems has a history of mergers and acquisitions that have shaped the company into what it is today.

The company was formed in 2002 when Comverse Infosys changed its name to Verint Systems Inc. This was after Comverse Infosys was combined with another division of Comverse focused on security and the communications interception market.

Verint has continued to expand its offerings through strategic acquisitions. In 2001, the company expanded into video security by combining with Loronix Information Systems, Inc.

Thoma Bravo, a private equity firm, has made a significant investment in Verint Systems. They acquired the company in a deal worth $2 billion, positioning themselves to capitalize on the accelerating consolidation within the contact center space.

As a result of this acquisition, Verint will merge with Calabrio, creating a powerhouse of customer experience automation solutions. The combined company will offer a powerful set of products to deliver an AI-powered, open CX-platform to customers.

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Verint Systems is at the forefront of the digital transformation trend in the customer engagement space.

The company's focus on customer experience management and workforce optimization has led to a significant increase in demand for its solutions.

As companies shift from traditional contact centers to omnichannel experiences, Verint's platform is well-positioned to meet this need.

In fact, 80% of companies believe that customer experience is critical to their success, and Verint's solutions are designed to help them deliver on this promise.

Verint's acquisition of ForeSee in 2014 has also enabled the company to offer a more comprehensive range of customer experience analytics solutions.

This acquisition has allowed Verint to provide a more complete picture of the customer experience, including both quantitative and qualitative data.

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Verint Systems is a global leader in customer engagement and experience management solutions.

The company's headquarters is located in Melville, New York, USA.

Verint Systems was founded in 1994 and has since grown to become a trusted partner for many organizations worldwide.

Thoma Bravo is a US-based private equity firm with a significant presence in the software industry.

The firm has made 535 transactions and has $184 billion in assets under management as of March 31, 2025.

Thoma Bravo's active deal cadence this quarter is evident with the recent $12.3 billion Dayforce go-private acquisition.

Verint Systems, a call center software provider, is on the verge of being acquired by Thoma Bravo for $2 billion.

The proposed acquisition has sent Verint shares jumping 22% on the headlines, landing them on Barron's "most moving stocks" list.

Here's a quick rundown of Thoma Bravo's recent and notable acquisitions:

Verint-Systems is based in Melville, New York.