Placing an order with Uniqlo is a straightforward process. You can choose from their website, mobile app, or in-store kiosks.
Once you've placed your order, Uniqlo will send you an order confirmation email with the details of your purchase. This email will also include a unique order number for your reference.
Your order will then be processed by Uniqlo's warehouse team, who will carefully pack and prepare your items for shipping. The processing time for Uniqlo orders is typically 24-48 hours, depending on the time of day and the volume of orders.
After your order has been shipped, you'll receive a shipping confirmation email with tracking information.
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Order Status
If you're wondering what's going on with your Uniqlo order, you can check the status online. You'll receive an email with a parcel tracking number once your order is assigned to the courier for delivery arrangement.
The time frame for receiving the tracking number varies depending on when you placed your order: if you ordered by 11:59am, you'll get it same day between 5:00 PM – 7:00 PM, while orders placed 12:00pm onwards will receive it the next day between 5:00 PM – 7:00 PM.
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If you're using Home Delivery, you can check the delivery status on the courier's website: DHL or eFMX. Click on the respective link to track your parcel.
For Click & Collect, you'll receive a pickup email notification with a QR code once your order is ready for collection. Alternatively, you can log in to your online account and check under Order History for the order status.
Here are the possible order statuses you might see:
Arrival Waiting: Preparing the parcel and pending for delivery.Ready for pickup: Parcel is ready for collection in store.Received Complete: Parcel collected successfully in store.
If you haven't received your order or parcel collection QR code, it's recommended to wait for an additional 1 or 2 days during peak season.
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Returns and Refunds
It can take up to 7 days for your returned items to arrive at Uniqlo's warehouse, depending on where they're coming from and the current volume of FedEx or USPS.
Once your returned items are processed, it can take another 2-7 business days to receive your refund. You can track the status of your return online or through the Uniqlo app.
You can reprint the return label or access the QR code again through your Purchase History on the website or Order History in the Uniqlo app. The return label is also sent to your email address associated with your Uniqlo account.
We recommend checking the tracking of your return, as delays can occur with the carrier delivering to the warehouse. If your return is still in transit, allow the carrier time to deliver.
If your return has been delivered to the warehouse and it's been more than 7 business days since its arrival date, contact Uniqlo directly for assistance with your refund status.
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