TouchBistro Inc. Solutions for Restaurants and Bars

TouchBistro Inc. offers a comprehensive suite of solutions for restaurants and bars, designed to streamline operations and improve customer experience.

Their restaurant management software provides real-time inventory management, allowing businesses to track stock levels and automate ordering.

With TouchBistro, restaurants can also manage table management, processing orders and payments efficiently.

Their solutions also enable restaurants to send personalized offers and loyalty programs to customers, increasing customer retention and loyalty.

By providing a seamless experience, restaurants and bars can increase customer satisfaction and ultimately drive revenue growth.

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TouchBistro has a team of 669 employees, which is a significant number for a company in the restaurant management industry.

The company has experienced a decrease in employee count by 4% last year.

Here are some key executives at TouchBistro:

TouchBistro Inc. operates in a competitive market, with several alternatives vying for customers' attention.

Toast, a notable competitor, boasts a revenue of $1255.6M and employs 6754 people, with an employee growth rate of 18%. Square, another major player, has a revenue of $16740M and 7915 employees, with a 0% employee growth rate.

Some smaller players, such as LightSpeed, Clover, and Upserve, have lower revenue figures, ranging from $2.6M to $81.6M, and fewer employees, between 32 and 450. These companies still offer valuable alternatives to TouchBistro, with some experiencing significant employee growth rates, like Clover's 25%.

Here's a breakdown of the competitors' revenue and employee numbers:

TouchBistro has several competitors and alternatives in the market. Toast, a popular competitor, has a revenue of $1255.6M and a valuation of $1.4B.

Square, another major player, has a revenue of $16740M and a valuation of $61.5B. This is significantly higher than Toast's valuation.

The table below shows the top 5 competitors and alternatives to TouchBistro, along with their revenue and valuation:

These competitors have varying levels of employee growth, ranging from 18% for Toast to -39% for Revel Systems.

TouchBistro, a software developer for iPad POS systems in restaurants, acquired loyalty marketing application provider TableUp in August 2020. This acquisition was driven by restaurant requests for ways to market and offer customer incentives to return as restaurants began reopening for dining.

TableUp will give TouchBistro an in-house loyalty application over which it can control future development, and TouchBistro will own the TableUp data. The acquisition does not rule out partnering with third-party application providers for other initiatives in the future.

TouchBistro will integrate the TableUp application into its point-of-sale and restaurant-management platform, with the integration completed in two weeks. The application will be rolled out in phases, with an introductory offering available in the North American market in the coming weeks.

Restaurants can use the application to reconnect with frequent customers and draw them back in, and to attract new customers. The application offers a range of promotions, from discounts on a diner's next meal to free appetizers, two-for-one deals, and points that can be earned for discounts on future meals.

Here are some of the key features of the TouchBistro Loyalty program:

The TableUp technology gathers customer behavior and spending levels across in-restaurant dining and online-ordering systems for pickup or delivery. Restaurants can use the data to gain insights into customer behavior and create customer profiles to which individual offers can be tailored.

TouchBistro is a complete mobile POS solution designed specifically for the restaurant industry, allowing restaurants to manage reservations, view menus, take orders, and review sales reports with ease. It's a game-changer for servers who can now remain with customers and instantly submit orders to the kitchen and bar.

TouchBistro's single entry system reduces errors and increases efficiency, making it a great solution for restaurants looking to streamline their operations. Menu items can be presented in vibrant color with every detail captured, and menus can be quickly and easily updated and published to the web.

TouchBistro's valuation is estimated to be $209.4M, with revenue estimated at $110.5M.

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TouchBistro is a revolutionary mobile POS solution designed specifically for the restaurant industry. It allows businesses to manage reservations, view menus, take orders, and review sales reports with ease.

With TouchBistro, servers can remain with customers and instantly submit orders to the kitchen and bar. This eliminates the need for servers to repeatedly move between customers and terminals for order management.

The system features a single entry point for orders, which reduces errors and increases efficiency. Menu items can be presented in vibrant color with every detail captured, making it easier for customers to make informed decisions.

TouchBistro's pricing is transparent, with a core POS system available for $69 per month. Additional features can be added for an extra monthly charge, allowing businesses to customize their POS system according to their specific needs.

Here's an overview of TouchBistro's pricing:

TouchBistro offers a range of features designed to help businesses maximize occupancy, efficiency, and customer satisfaction. Its table management tool allows businesses to create a unique floor plan that mirrors their restaurant, making order management easier.

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TouchBistro is a top-rated point of sale (POS) system designed specifically for the restaurant and bar industry. It's a game-changer for businesses like yours.

The Bistro Editor's Rating system gives you a clear picture of how well your restaurant is performing. This system is based on data from your sales, labor, and customer feedback.

With TouchBistro, you can easily track your sales and labor costs in real-time. This helps you make informed decisions about your menu, pricing, and staffing.

The Bistro Editor's Rating system assigns a score based on your restaurant's performance. This score is calculated from a combination of factors, including sales, labor costs, and customer satisfaction.

By using the Bistro Editor's Rating system, you can identify areas for improvement and make data-driven decisions to boost your restaurant's success.

TouchBistro offers a comprehensive set of features that serve restaurants of all sizes. It continually updates and improves its software features to meet the evolving needs of restaurateurs.

The table management tool is a standout feature, allowing you to create a unique floor plan that mirrors your restaurant to make order management easier every day. This feature is particularly useful for restaurants with complex layouts.

TouchBistro's tableside ordering and payment tools are excellent, providing staff with everything they need to maximize order value, ensure accurate order placement, and process payments fast and flexibly. This feature has been a game-changer for restaurants that want to improve their customer experience.

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TouchBistro's analytics and reporting feature provides powerful reports and in-depth analytics to help you make informed business decisions. This feature is essential for restaurants that want to stay ahead of the competition.

The staff management and scheduling tools save time and simplify the scheduling process, allowing you to easily create new rosters with the click of a button. You can also track employee working hours and labor costs, and communicate directly with employees if there are any concerns.

Inventory management is a breeze with TouchBistro's user-friendly feature, which allows you to calculate basic stock inventory at speed and monitor beverage costs with ease. This feature is a must-have for restaurants that want to stay on top of their inventory.

TouchBistro integrates with many of the restaurant industry's favorite applications, including WorldPay, Xero, 7shifts, and QuickBooks. This feature makes it easy to connect with other systems and streamline your operations.

The Kitchen Display System (KDS) is a powerful feature that provides real-time performance feedback, order accuracy improvement, and communication transparency between back of house and front of house staff. This feature has been a huge success for restaurants that want to minimize human errors and optimize every order.

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TouchBistro's restaurant management tools are designed to make floor and order management as easy as possible, especially during peak hours. This is made possible through its drag-and-drop table management tools, which allow you to create a floor plan that mimics your restaurant's layout.

With TouchBistro, you can easily manage tables and maximize your seating occupancy. The platform also offers robust tracking tools, providing detailed information on a restaurant's performance, including over 50 real-time reports to track daily sales and monitor staff members' performance.

TouchBistro makes it easy to manage online orders and deliveries, allowing you to accept orders directly through your website or Google profile, which syncs seamlessly with the TouchBistro POS system. You can also customize menus for different days and add item modifications, allergen warnings, and upselling and cross-selling options to grow your revenue.

TouchBistro's online ordering functionality can boost restaurants' sales, and its menu management feature allows for easy modification of menus. The platform also offers a range of features designed to help you maximize occupancy, efficiency, and customer satisfaction, including table management, tableside ordering and payment, analytics and reporting, staff management and scheduling tools, inventory management, application integration, and a Kitchen Display System (KDS).

Here are some of TouchBistro's key restaurant management features:

Employee management is a crucial aspect of running a successful restaurant. You can customize employee management in TouchBistro to free you from time-consuming personnel tasks.

Creating user profiles for each employee and assigning them to staff roles gives you total control of the information and features they can access. For example, you may want only hosts to make reservations or only managers to comp meals.

Data-based employee management in TouchBistro makes it easy to run staff competitions and encourages servers to offer upsells. You can run reports on staff members to determine your best performers based on sales.

TouchBistro's robust scheduling tools are vital in an industry with varying weekly shifts. The platform allows users to determine staff availability, organize split shifts, ensure coverage, and record overtime hours.

Here are the key features of TouchBistro's employee management:

TouchBistro also integrates with 7shifts to help with scheduling, making it easier to manage your staff's schedules.

Restaurant management is a crucial aspect of running a successful restaurant. TouchBistro's software is designed to make floor and order management as easy as possible, especially during peak hours.

The company's table management tool is a standout feature, allowing you to create a floor plan that mirrors your restaurant's layout. This function makes it easy to manage tables and maximize your seating occupancy.

TouchBistro's tracking tools provide detailed information on a restaurant's performance, with over 50 reports that update in real-time. You can use this data to track your daily sales and monitor staff members' performance.

Online ordering is also a breeze with TouchBistro, allowing you to accept orders directly through your website or Google profile. Guests can place orders for immediate pickup or delivery, and they also have the option to schedule future orders.

Menu management is another key feature, with customizable menus for different days and the ability to add item modifications, allergen warnings, and upselling and cross-selling options.

Here are some of the key reports you can access with TouchBistro's reporting feature:

TouchBistro's hardware offerings are also iPad-based, including options for stationary terminals, line-busting devices and table-side ordering.

Customer Management is a crucial aspect of running a successful restaurant. With the right tools, you can keep track of customer interactions, preferences, and spending habits.

TouchBistro's customer accounts feature allows you to record customer preferences, view purchase histories, and manage balances. You can track 24 data points as customers interact with a restaurant location onsite or online.

The platform's in-house TouchBistro Reservations platform (available as an add-on for a flat monthly fee) facilitates two-way texts and emails between establishments and their customers. It also helps to provide detailed reports by tracking spending versus a customer's in-restaurant time.

By managing your restaurant's capacity and noting customers' needs and requests, you can provide a better experience for your customers. TouchBistro Reservations helps you do just that.

Here are some key features of TouchBistro's customer management tools:

By using TouchBistro's customer management tools, you can build strong relationships with your customers and drive repeat business.

TouchBistro excels in customer loyalty and support, making it a great choice for restaurants.

The company's customer accounts feature allows you to record customer preferences, view purchase histories, and manage balances, tracking 24 data points as customers interact with a restaurant location onsite or online.

TouchBistro also offers a dedicated loyalty program, called TouchBistro Loyalty, as an add-on, which provides CRM features, targeted marketing campaigns, and integrated online ordering.

Here are some key functions of TouchBistro Loyalty:

TouchBistro also offers 24/7 customer support via phone, email, and web chat, as well as a searchable support hub with articles, videos, workshops, and a VIP community willing to help out.

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Customer Loyalty Programs are a game-changer for restaurants. They help you build strong relationships with your customers and keep them coming back for more.

TouchBistro makes it easy to create and use loyalty programs. The platform helps you collect customer data to provide branded loyalty cards, gift cards and other rewards.

With TouchBistro, you can create customized loyalty programs by eatery type, such as food truck, quick-service, or full-service restaurant. This way, you can tailor your loyalty program to your specific business needs.

Here are some of the key features of TouchBistro's loyalty program:

By using TouchBistro's loyalty program, you can set up a customer-facing web app that makes their loyalty info easy to see and access on the go. This helps keep your customers engaged and loyal to your business.

TouchBistro offers 24/7 customer support via phone, email, and web chat. This means you can get help whenever you need it, whether it's during a busy shift or in the middle of the night.

Their searchable support hub is a treasure trove of information, including articles, videos, workshops, and a VIP community willing to lend a hand. You can access this hub to find answers to your questions and learn new skills.

You can also contact TouchBistro's local offices in the US, Canada, the UK, and Mexico, which have their own local phone numbers and contact information. This makes it easy to get help from someone who understands your local needs.

TouchBistro's customer support is available 24/7, 365 days a year, which is a big plus for businesses that need help at any time. This level of support can help build trust with your customers and reduce stress for your staff.

Unfortunately, online customer reports don't paint a completely positive picture of TouchBistro's support and post-sales customer care. While they receive a 4.2/5-star rating on Capterra, their customer service rating is slightly lower at 3.9/5.

TouchBistro's pricing is quite straightforward, with a base POS system costing $69 per month.

This includes features like menu management, reporting and analytics, table-side ordering, floor plan and table management, and staff management. You can also expect 24/7/365 customer service support.

The company offers various add-on features to customize your POS system, with prices ranging from $19 to $330 per month. For example, the kitchen display system costs $19 per month, while the profit management feature costs $330 per month.

Here's a breakdown of the add-on features and their costs:

Keep in mind that you may also need to pay card processing and/or transaction fees, but the exact cost will depend on your country or region.

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. It provides the most essential front of house, back of house, and guest engagement solutions on one powerful platform.

This powerful platform helps restaurateurs streamline and simplify their operations, allowing them to spend less time manually connecting the dots.

TouchBistro Inc. has secured a significant amount of funding, totaling US$ 110.1M.

This substantial investment has likely played a crucial role in the company's growth and development.

LinkedIn was one of the key investors in TouchBistro Inc., providing valuable support and expertise.

Having a strong financial backing can be a game-changer for any business, allowing them to take risks and pursue new opportunities.

TouchBistro offers 24/7 customer support via phone, email, and web chat, making it easy to get help whenever you need it.

Their searchable support hub is a treasure trove of information, featuring articles, videos, workshops, and a VIP community willing to lend a hand.

You can also access user tutorials on how to keep the software updated, which is a great feature considering TouchBistro continually updates its software with new features and performance enhancements.

Their support services are truly global, with multinational phone support and email service through its online contact form, as well as local offices in the US, Canada, the UK, and Mexico.

You can contact TouchBistro 24 hours a day, 7 days a week, 365 days a year, which is incredibly convenient.

Their "one-box POS solution" can be set up quickly, allowing you to start using your POS system right away.

Online self-help resources are plentiful, available through the Support & Training centre, where you'll find setup tutorials, user guides, and even useful videos detailing specific actions.

Despite the many positive aspects of TouchBistro's support and services, some customers have reported poor customer care and support services, which is a major concern.