
Telus Corporation is a leading Canadian telecommunications company that has established itself as a major player in the industry. With a history dating back to 1930, the company has grown significantly over the years.
Telus offers a wide range of services, including wireless communication, internet, television, and home phone. This diversified portfolio allows the company to cater to various customer needs.
Telus operates in two main segments: Wireless and Wireline. The Wireless segment provides mobile phone services to over 9 million customers, while the Wireline segment offers internet, television, and home phone services to over 3 million customers.
Telus has a significant presence in Western Canada, with operations in British Columbia and Alberta.
A unique perspective: How Does Your Business Innovate or Add Value for Customers
Business Operations
TELUS Corporation's business operations are built around a significant investment in network infrastructure, with a planned capital expenditure of approximately $2.6 billion in 2024.
The company's focus on bundling services such as mobility, internet, TV, and security for consumers and small to medium-sized businesses (SMBs) drives value creation.
TELUS has a strong emphasis on customer service excellence, using digital platforms and AI tools to enhance user experience and operational efficiency.
Telecom Services
TELUS Corporation offers a wide range of telecommunications and information technology products and services in Canada.
The company operates through two main segments: Technology Solutions and Digitally-Led Customer Experiences.
TELUS Corporation provides various telecommunications products and services, including network services, healthcare services, mobile technologies equipment, and data services like internet protocol and television.
The company also offers cloud-based services, software, data management, and data analytics-driven smart food-chain and consumer goods technologies.
Home and business security services, as well as voice and other telecommunications services, are also part of TELUS Corporation's offerings.
The Digitally-Led Customer Experiences segment focuses on digital customer experience and digital-enablement transformation solutions, including artificial intelligence and content management solutions.
TELUS Corporation was formerly known as TELUS Communications Inc. and changed its name to TELUS Corporation in February 2005.
The company was incorporated in 1998 and is based in Vancouver, Canada.
Analyst Recommendations
Many experts recommend streamlining business processes to improve efficiency, citing the example of a company that reduced its project timeline by 30% through process optimization.
A thorough analysis of business operations can help identify areas for improvement, such as automating manual tasks or implementing new technologies.
Investors often look for companies with strong operational foundations, as they are more likely to achieve long-term success and provide a higher return on investment.
According to a study, companies that prioritize operational efficiency tend to outperform their peers in terms of revenue growth and profitability.
By implementing a data-driven approach to decision-making, business leaders can make more informed choices and drive greater success.
Incorporating technology into business operations can help reduce costs, increase productivity, and improve customer satisfaction.
Recommended read: Success Trap
Financial Performance
Telus Corporation has consistently shown strong financial performance over the years. Its revenue has grown steadily, with a notable increase of 8.8% in 2019 to CA$14.658 billion.
In 2019, Telus reported earnings of CA$5.554 billion, a significant jump from previous years. This growth can be attributed to its largest telecommunications company in Western Canada and the second-largest in Canada.
Recommended read: Bankcard Score 8
Telus' financial performance has been impressive, with a net income of CA$1.776 billion in 2019. This is a substantial increase from 2017, when its net income was CA$1.578 billion.
Here's a breakdown of Telus' revenue growth over the years:
Telus' financial performance is not limited to revenue growth. Its profitability has also been impressive, with a profit margin of 4.73% in 2024. This is a testament to the company's ability to manage its costs and maintain a strong financial position.
In 2024, Telus' adjusted EBITDA was projected to be around CA$7.5 billion, reflecting modest growth supported by cost efficiency programs. This is a significant increase from previous years, demonstrating the company's ability to adapt to changing market conditions.
Leadership and Governance
Telus Corporation's leadership team is responsible for guiding the company's strategic direction and day-to-day management.
The executive leadership team is led by Darren Entwistle, who serves as President and Chief Executive Officer. Richard H. Auchinleck is the Chair of the Board, overseeing the leadership team.
The Board of Directors is composed of 14 members, with R.H. (Dick) Auchinleck serving as chairman since 2014. He has been a member of the board since around 2004.
Here are the current members of the Board of Directors:
- Darren Entwistle, president and CEO
- Hazel Claxton, Audit Committee, Human Resources and Compensation Committee
- Kathy Kinloch, Corporate Governance Committee, Human Resources and Compensation Committee
- David Mowat, chair of the Audit Committee
- Raymond T. Chan, Pension Committee, Human Resources and Compensation Committee
- Tom Flynn, Audit Committee, Pension Committee
- Christine Magee, Human Resources and Compensation Committee, Pension Committee
- Marc Parent, Pension Committee, Human Resources and Compensation Committee
- Lisa de Wilde, chair of the Corporate Governance Committee, Pension Committee
- Mary Jo Haddad, chair of the Human Resources and Compensation Committee, Corporate Governance Committee
- John Manley, Corporate Governance Committee, Human Resources and Compensation Committee
- Denise Pickett, Audit Committee, Corporate Governance Committee
- W. Sean Willy, Audit Committee, Corporate Governance Committee
- Victor Dodig, director
Market and Industry
TELUS Corporation holds a strong position as one of Canada's 'Big Three' telecommunications firms, with a commitment to technological advancement and substantial infrastructure investment.
The Canadian telecommunications market is highly competitive, with three major players vying for market share. TELUS Corporation, BCE Inc. (Bell), and Rogers Communications Inc. are the dominant players, with market shares of approximately 30%, 32%, and 33% respectively, based on wireless subscribers.
Here's a breakdown of the key players in the Canadian telecommunications market:
Industry Position
TELUS Corporation is one of Canada's 'Big Three' telecommunications firms, characterized by substantial infrastructure investment and a commitment to technological advancement.
The company has invested heavily, allocating approximately CAD $2.6 billion in capital expenditures in 2024, primarily towards its 5G rollout and PureFibre network buildout, aiming to connect millions of premises directly to fibre.
TELUS Corporation's strong position in the industry is also attributed to its commitment to technological advancement, which has enabled it to stay ahead of the competition.
The company has diversified its strategy by investing in technology services (TELUS International), health (TELUS Health), and agriculture (TELUS Agriculture & Consumer Goods), which presents significant growth potential.
However, this diversification also comes with associated integration and execution risks, which the company needs to navigate carefully.
Here is a brief overview of TELUS Corporation's market share in the Canadian telecommunications market:
The Canadian telecommunications market is highly competitive, with intense competition across wireless, internet, and TV services, as well as in emerging digital growth areas.
To stay ahead of the competition, TELUS Corporation needs to continue to invest in its infrastructure and technology, while also navigating the challenges of a highly regulated market environment.
On a similar theme: Highly Confident Letter
Partners Launch Dual Mobile Service for Korean-Canadian Market
LG U+ and KTF, two leading South Korean mobile carriers, have joined forces to launch a dual mobile service specifically designed for the Korean-Canadian market.

This new service is tailored to meet the unique needs of Korean-Canadian consumers, who often require a combination of Korean and Canadian network coverage.
The service will be available in major Canadian cities, including Toronto and Vancouver, with plans to expand to other areas in the future.
LG U+ and KTF are confident that their dual mobile service will be a hit with Korean-Canadian consumers, who are looking for a convenient and affordable way to stay connected with family and friends back in Korea.
The service will offer competitive pricing and a range of features, including international roaming and data plans that cater to the needs of Korean-Canadian consumers.
LG U+ and KTF have a long history of innovation in the mobile industry, and their new dual mobile service is just the latest example of their commitment to staying ahead of the curve.
Discover more: LG Energy Solution
News and Updates
Telus Corporation has been making waves in the Canadian telecommunications sector. Rogers posted third quarter revenue above estimates, but RBC Capital Markets sees limited potential for meaningful expansion in the sector.
Readers also liked: Sp 500 Companies by Sector
Telus is expanding its services, with TELUS PureFibre Services coming to Sylvan Lake. This will make high-speed internet and other services available to 95% of homes and businesses in the area.
Here are some key updates from the past few weeks:
Transformative Moments
TELUS Corporation has undergone several transformative moments that have reshaped the company. One such moment was the 1999 Merger, which combined Alberta's TELUS with BC Tel, creating a truly national competitor.
This merger provided the scale necessary to compete effectively across Canada. The acquisition of Clearnet and subsequent organic growth established TELUS as one of the top three wireless providers in Canada, a crucial revenue engine.
Diversification into tech verticals marked another significant transformation. TELUS shifted its identity from a pure telecom operator to a broader technology solutions provider, seeking new growth avenues and leveraging connectivity expertise in adjacent markets.
This strategic pivot led to the development of significant businesses in Health and Agriculture, continuing to shape its investment profile.

Here are the key transformative moments in TELUS Corporation's history:
- 1999 Merger: Combined Alberta's TELUS with BC Tel, creating a national competitor.
- National Wireless Strategy: Acquired Clearnet and grew organically, becoming one of the top three wireless providers in Canada.
- Diversification into Tech Verticals: Shifted identity to a technology solutions provider, developing businesses in Health and Agriculture.
Latest News About
TELUS Corporation has been making headlines lately with several significant announcements. Rogers posted third quarter revenue above estimates. This is a notable development in the Canadian telecommunications sector.
TELUS and WestJet have collaborated on a link rewards program. WestJet has also equipped its 100th aircraft with WestJet Wi-Fi, which is free for WestJet Rewards members.
Telus Digital has been busy, launching Fuel iX Fortify and announcing a potential delay in the delivery of a management information circular due to a Canada Post strike. The company has also opened Canada's first fully sovereign AI factory.
TELUS and League have collaborated to support Canadian healthcare innovation with sovereign AI. The company is also expanding its PureFibre services to Sylvan Lake. TELUS will soon offer PureFibre services to 95% of homes and businesses in the area.
TELUS has been making moves in the market, filing a circular for a shareholder vote on its US$4.50-a-share acquisition proposal. The company has also announced a 52.0% premium over the unaffected price, with multiple consideration options available to shareholders.
If this caught your attention, see: WestJet

Rogers and TELUS will both offer new iPhones, including the iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max. La Caisse has closed a $1.26 billion deal for a 49.9% stake in TELUS Tower unit Terrion. TELUS will retain majority ownership of Terrion, with proceeds used to accelerate deleveraging.
Analysis and Opinion
Telus Corporation has experienced unprecedented value destruction. This is a serious issue that warrants attention.
The company's performance has been underwhelming, leading to significant losses. The impact on investors and stakeholders is substantial.
Telus' financial struggles are a major concern, with its stock price reflecting the company's downward trajectory. The market is not optimistic about its future prospects.
The Canadian operator's value has been severely eroded, with no clear signs of recovery. This is a worrying trend that needs to be addressed.
Frequently Asked Questions
Who does Telus use in the US?
Telus partners with AT&T and T-Mobile for roaming services in the US. This allows for seamless connectivity and coverage across the country.
Who owns Telus Communications?
TELUS Communications is owned by TELUS Corporation, a leading Canadian telecommunications company. TELUS Corporation provides a range of services across the country, including wireless and enterprise services.
Featured Images: pexels.com


