
You've received a letter from Synchrony Bank Collections, and you're not sure what to do next. Synchrony Bank Collections is a legitimate debt collector that can contact you to collect a debt you owe on a credit card or other loan.
Synchrony Bank Collections can contact you by phone, mail, or email, and they're required to provide you with written notice of the debt and the amount you owe. They can also contact your employer or other third parties to collect the debt.
You have the right to dispute the debt and request verification from Synchrony Bank Collections. They must provide you with proof of the debt, such as a copy of the original contract or a statement showing the amount owed.
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Credit Card Debt and Collections
Synchrony Bank does sue for credit card debt, and if you default on payments, collections will likely contact you. If no payment is made, you'll probably be taken to court.
You can remove Synchrony Bank from your credit report by sending a Debt Validation Letter to verify the debt belongs to you. If they can't verify the debt, they should remove it from your credit report.
To get Synchrony Bank removed from your credit report, you can also dispute any inaccurate information on the collections account with both the collection agency and the three major credit bureaus (Equifax, Experian, TransUnion).
Here are some steps to consider when dealing with Synchrony Bank collections:
- Contact the original creditor and attempt to negotiate a payment plan to pay off the debt.
- If you can't afford the entire amount owed, inquire whether they will accept a settlement offer or reduced payment amount in exchange for removal of this item from your credit report.
- Dispute any inaccurate information on the collections account with both the collection agency and the three major credit bureaus.
Bank Sues for Credit Card Debt
Synchrony Bank is known to sue for credit card debt. If you've defaulted on payments with any business affiliated with Synchrony Bank, you can expect to be contacted by their collections team.
If no payment is made to collections, you'll likely be taken to court. This is a serious situation that can have long-term effects on your credit score.
You may have tried to get temporary relief from Synchrony Bank, such as a waived late fee, but if you're struggling to make payments, it's time to explore other options.
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Three mainstream methods for getting debt relief are consumer credit counseling, negotiating a settlement with Synchrony Bank, and filing for bankruptcy. Consumer credit counseling can reduce your interest rates through agreements with Synchrony Bank and other lenders.
Negotiating a settlement with Synchrony Bank may be an option if you're unable to pay the full amount. However, be aware that this can involve dealing with debt collection agencies and debt buyers.
If you're unable to pay your debts, filing for bankruptcy may be the best option. However, this should be done under the guidance of an experienced bankruptcy attorney, as there are income and asset considerations that can vary by state.
Here are the three mainstream methods for getting debt relief:
- Consumer credit counseling
- Negotiating a settlement with Synchrony Bank
- Filing for bankruptcy
Credit Card Payment Issues
Missing a payment on a credit card can lead to a late fee, but you might be able to avoid being reported as 30 days late if you pay before the next billing cycle.
If you're struggling to make payments, calling the credit card company after being late may be an option, but make sure you can follow through with any reduced payment they offer.
Missing multiple payments or juggling too many accounts can indicate it's time to seek a more permanent solution.
Debt Help and Removal
Synchrony Bank collections can be a significant issue, but there are steps you can take to help resolve the problem. A debt entry from Synchrony Bank can affect your credit score for seven years, making it harder to get a new line of credit or personal loan.
You can send a Debt Validation Letter to Synchrony Bank to verify the debt belongs to you. If they can't verify the debt, they should remove it from your credit report.
If Synchrony Bank can validate the debt but you still question it, you can dispute the debt with the credit bureaus (TransUnion, Equifax, and Experian) and they will consult with Synchrony Bank to correct the inaccurate sections.
You can also request a pay-for-delete agreement, where Synchrony Bank commits to deleting the debt from your credit report once you pay the agreed amount. Alternatively, you can ask for a goodwill deletion, where they remove the entire entry from your credit report.
Here are some options to consider:
- Send a Debt Validation Letter to Synchrony Bank
- Dispute the debt with the credit bureaus
- Request a pay-for-delete agreement
- Ask for a goodwill deletion
Removing Bank from Credit Report
Removing Synchrony Bank from your credit report can be a challenging task, but it's not impossible. You can take action to have the debt removed from your credit report by sending a Debt Validation Letter to Synchrony Bank to verify the debt belongs to you.
If Synchrony Bank can validate the debt but you still question it, you can investigate and dispute the debt with the three major credit bureaus: TransUnion, Equifax, and Experian. They will consult with Synchrony Bank and remove the debt from your report or correct the inaccurate sections.
You can also request a pay-for-delete agreement, where Synchrony Bank commits to deleting the debt from your credit report once you pay the agreed amount. This can be a good option if you're unable to pay the full amount.
A pay-for-delete agreement means that Synchrony Bank will delete the debt from your credit report after you pay the agreed amount.
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If you've paid the debt in full, you can ask Synchrony Bank for a goodwill deletion, where they remove the entire entry from your credit report. However, they are only required to change the status from unpaid to paid, so it's worth asking politely.
Here are the steps to remove Synchrony Bank from your credit report:
- Sending a Debt Validation Letter to Synchrony Bank to verify the debt belongs to you.
- Requesting a pay-for-delete agreement.
- Asking for goodwill deletion.
- Disputing the debt with TransUnion, Equifax, and Experian.
Remember, having a debt entry by Synchrony Bank on your credit report can affect your credit score for seven years, so it's worth taking action to have it removed.
Getting Debt Help
You may have already tried calling Synchrony Bank to ask for help, but if you're not getting anywhere, it's time to explore other options. Your credit score can be affected for seven years if there's a debt entry by Synchrony Bank collections on your credit report.
There are three mainstream methods for getting debt relief: enrolling in a consumer credit counseling program, settling with Synchrony Bank for less than what you owe, and filing chapter 7 bankruptcy. Enrolling in a consumer credit counseling program can help you get all of your credit card debts under control by reducing your interest rates.
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You can also try to settle with Synchrony Bank by being late enough with payments to negotiate a lower amount. However, be aware that you may be dealing with debt collection agencies and debt buyers if your account has gone unpaid for a long time. Be late enough with payments to Synchrony in order for them to settle with you for less than what you owe, often targeting Synchrony settlements at 40% of the balance owed.
If you're struggling to manage your debt, it's essential to understand your rights. Creditors and debt collection agencies are bound by law to adhere to respectful conduct and cannot engage in harassment, oppression, or abuse. Educate yourself on your rights under the law to empower yourself.
You can also seek professional guidance from an attorney who has experience in dealing with debt collection agencies. If the situation escalates or continues to cause you distress, consulting with an attorney can provide you with the legal avenues available to address the issue.
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Understanding Debt and Credit

Synchrony Bank collections can be a major obstacle to getting approved for loans or other forms of financing.
To remove a Synchrony Bank collections account from your credit report, you'll need to contact the original creditor and attempt to negotiate a payment plan to pay off the debt.
If you can't afford the entire amount owed, you can inquire if they'll accept a settlement offer or reduced payment amount in exchange for removal of the item from your credit report.
Disputing any inaccurate information on the collections account with both the collection agency and the three major credit bureaus (Equifax, Experian, TransUnion) can also help.
Removing a Synchrony Bank collections account from your report may not happen overnight, and it could take several months before improvements are seen on your end due to processing times with both creditors and credit bureaus alike.
Before making any payments, make 100% certain that the debt is yours, as making a payment is technically proof of debt ownership.

Here are the steps to take when dealing with Synchrony Bank collections:
- Contact the original creditor to negotiate a payment plan.
- Inquire about settlement offers or reduced payment amounts.
- Dispute any inaccurate information on the collections account.
It's essential to remember that collectors are obligated to abide by local and federal laws when contacting you, and you shouldn't tolerate any violations of your rights.
Debt Collection and Harassment
Synchrony Bank collections can be a stressful experience, but it's essential to know your rights. Synchrony Bank does sue for credit card debt, so if you've defaulted on payments, you may receive calls from collections.
Debt collectors like Synchrony Bank are bound by law to adhere to respectful conduct. They're forbidden from engaging in behavior that can be deemed as harassment, oppression, or abuse towards any individual, irrespective of their debt status.
If you're being harassed by Synchrony Bank, you have rights according to the Fair Debt Collection Practices Act (FDCPA). This federal law outlines prohibited behaviors, including harassment or abuse, using obscene or profane language, and making false or misleading representations.

Here are some prohibited behaviors by debt collectors:
- Harassment or abuse
- Using obscene or profane language, making repeated phone calls, or threatening violence.
- False or misleading representations
- Lying about the character, amount, or legal status of a debt; falsely implying that a consumer committed a crime; claiming non-existent fees are due.
- False threats of arrest and/or legal action due to debt collection efforts.
- Misrepresenting the amount of debt owed by the consumer.
- Communicating with consumers in any way before 8 AM or after 9 PM in their local time zone.
- Failing to provide written notice that any information obtained during the course of collecting a debt will be used for that purpose only and may not be used for any other reason without express written consent from the consumer.
- Collecting any interest, fee, or other charge on top of the amount owed by the consumer (unless it is authorized by law).
Things May Not Be Simple
Things may not be simple. Synchrony is one of the few lenders that will refuse to send you a written agreement, or settlement letter, outlining what you negotiated with them over the phone, until your payments are set up in the system.
You'll want to record the phone call where you are covering all that you are agreeing to with them. Use an old-school tape recorder on speaker phone, or download one of the free apps. Be sure to tell them you are recording that portion of the call and why (they will not release a letter).
It's also worth noting that Synchrony will often settle with you for less than what you owe, but the amount can vary depending on the retailer or service you have a credit card with. For example, if you have a credit card with a balance of less than $1500, it may be worth trying to settle for a smaller amount.
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Here are some common retailers and services that provide credit cards through Synchrony, and may have different settlement amounts:
- 76 Gas
- AAMCO
- ABC Warehouse
- Abt Electronics
- Amazon
- America’s Tire Store
- American Eagle Outfitters
- American Signature Furniture
- Ariens and Gravely Get the Gear
- Art Van
- Ashley Furniture HomeStore
- Athleta
- Banana Republic
- Bargain Outlet
- Belk
- Bernina
- Big Sandy Superstore
- Bjorn’s
- Bomgaars
- Boris Home Furnishings
- BP Visa
- Briggs & Stratton
- Brooks Brothers MC
- Car Care One
- Care Credit
- Carpet One
- CheapOair / One Travel
- Chevron / Texaco Visa
- CITGO
- City Furniture
- Conoco
- Dick’s Sporting Goods MC
- Dillard’s Amex
- Discount Tire
- Dream Bed
- Drexel Heritage
- DX Engineering
- Ebates Visa
- Ebay MC / Paypal MC
- Electronics Express
- Ethan Allen
- eXmark
- Field & Stream
- Flooring America
- Freedom to Ride
- GAP
- Goldsmith Store
- Golf Galaxy
- Google Store
- Guitar Center
- Haverty’s
- HH Gregg
- Hudson’s Furniture
- Husqvarna
- Hyde Park Jewelers
- JCPenney
- Jewelry Exchange
- Kauffman Tire
- Kraft Music
- La-Z-Boy
- Lee Michaels
- LensCrafters
- Levin Furniture
- Living Spaces
- Loves
- Lowe’s
- Lumber Liquidators
- Maaco
- Marvel
- Massey Ferguson
- Mattress Firm
- McCoy’s Building Supply
- Meineke
- Men’s Warehouse
- Metro Mattress
- Midas
- Mills Fleet Farm
- Mohawk Flooring
- Musician’s Friend
- Napa EasyPay
- Nautilus
- Newell
- Old Navy
- Olejo
- C. Richard & Son
- Pearle Vision
- Pep Boys
- Phillips 66
- QVC
- Raheem
- Reeds Jewelers
- Regency Furniture
- Rooms To Go
- Sam Ash
- Sam’s Club MC
- Sewing and More
- Shaw Floors
- Shelly’s Furniture
- Sleep Experts
- Sleep Number
- Sleep Train
- Sleepy’s
- Sony Store
- Specialized
- Star Lumber
- Stash Hotel Rewards
- Stein Mart MC
- Summit Racing Equipment
- Sunglass Hut
- Sutherlands
- Sweet water
- System Pavers
- Thomasville
- Tire Pros
- TJ Maxx
- TJX Rewards MC
- Toro
- Toys R Us MC
- US Appliance
- Value City Furniture
- Vine Live / Shop HQ
- Walmart MC
- Westrich Furniture & Appliances
Synchrony is one of the largest sellers of unpaid debt to companies like Portfolio Recovery Associates, Midland Funding, and Cavalry Portfolio.
Debt Collection: Your Rights
Debt collection can be a stressful and overwhelming experience, but it's essential to remember that you have rights. Debt collectors, including Synchrony Bank, are bound by the Fair Debt Collection Practices Act (FDCPA), which outlines prohibited behaviors and provides clear and accurate information on the nature of the debt.
Harassment or abuse is strictly prohibited, including using obscene or profane language, making repeated phone calls, or threatening violence. Debt collectors cannot lie about the character, amount, or legal status of a debt, falsely imply that a consumer committed a crime, or claim non-existent fees are due.
Debt collectors must also provide written notice that any information obtained during the course of collecting a debt will be used for that purpose only and may not be used for any other reason without express written consent from the consumer. They cannot collect any interest, fee, or other charge on top of the amount owed by the consumer unless it is authorized by law.
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If you suspect that your rights have been violated by a debt collector, it's crucial to take legal action. Documentation is key for building a successful case, and seeking advice from an experienced lawyer with knowledge in consumer law can help you receive justice for the wrongs committed against you.
Here are some key rights to remember:
- Debt collectors cannot harass or abuse you.
- They must provide clear and accurate information on the nature of the debt.
- They cannot lie about the debt or threaten you with violence.
- They must provide written notice of how your information will be used.
- They cannot collect unauthorized interest or fees.
Frequently Asked Questions
What collection agency does Synchrony use?
Synchrony Bank does not hire outside collection agencies to collect debt. Instead, they use their in-house collections and billing department to follow up on outstanding balances.
How to settle a debt with Synchrony Bank?
To settle a debt with Synchrony Bank, call their customer service and ask to speak with a representative. They will guide you through the process of resolving your credit card debt.
What happens if I don't pay Synchrony Bank?
If you miss a payment, you'll face penalties and may harm your credit score. Set up autopay to avoid missing payments and protect your credit.
What does a Synchrony Financial collections representative do?
A Synchrony Financial collections representative handles customer calls, sets up payment plans, and provides financial guidance to cardholders in need. They play a key role in resolving customer financial situations and ensuring timely payments.
Does Synchrony Bank sue for collections?
Yes, Synchrony Bank may sue for debt collection, typically through a lawyer's summons. If you receive a summons, it's essential to take immediate action to understand your options and potential next steps.
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