ScottishPower Business and Home Energy Options Compared

ScottishPower offers a range of energy options for both businesses and homes, including dual fuel, electricity, and gas tariffs.

ScottishPower's business energy plans cater to various business types and sizes, with prices starting from 9.87p per kWh for electricity and 3.64p per kWh for gas.

Their home energy options include the "Online Deal" tariff, which offers a fixed rate of 17.36p per kWh for electricity and 3.64p per kWh for gas.

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ScottishPower's Energy Retail division is a significant part of their business operations. This division holds the gas and electricity supply licences, and as of early 2025, it had an 8% share of the domestic electricity supply market and a 7% share of the domestic gas supply market.

ScottishPower's share of the energy retail market has been in decline for several years, according to Ofgem's data. This means that the company has been losing market share in the domestic energy supply market.

The division also includes SP Dataserve Ltd, which provides metering services such as data collection, analysis, and revenue protection.

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The Energy Retail division is a significant part of ScottishPower's business operations. It holds the gas and electricity supply licences through ScottishPower Energy Retail Ltd.

In early 2025, this division had an 8% share of the domestic electricity supply market. This is a notable market share, but it's worth noting that the company's share has been in decline for several years.

ScottishPower Energy Retail Ltd also has a 7% share of the domestic gas supply market. This is a significant presence in the energy retail market.

SP Dataserve Ltd, a subsidiary within this division, provides metering services including data collection, analysis, and revenue protection. These services are essential for the smooth operation of the energy retail business.

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Scottish Power has made a significant investment in its transmission and substation infrastructure, awarding £5.4bn in frameworks to support its Holistic Network Design programme.

The programme aims to accelerate grid capacity to meet growing energy demand and connect renewable generation. The frameworks will cover works to expand the onshore electricity infrastructure across central and southern Scotland.

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The £5.4bn award is split into two strategic frameworks: a £2.4bn agreement for substation works and a £3bn framework for overhead lines. Both agreements run for five years, with options to extend to 10 years.

The substation framework covers engineering, design, and construction across five lots, with contractors delivering civil and electrical works through a mix of aggregated and disaggregated models. Framework partners will be appointed to individual projects using NEC4 contracts.

The overhead lines framework includes the design and construction of 132kV, 275kV, and 400kV overhead lines, split into three lots. The frameworks will also support baseline upgrades under the RIIO-T2 and RIIO-T3 regulatory periods.

Here are the contractors awarded places on the substation works framework:

The overhead lines framework has also awarded places to contractors, including Balfour Beatty Utility Solutions, M Group Energy (Network Infrastructure), and Morgan Sindall Construction & Infrastructure.

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Energy Wholesale is a crucial aspect of the energy industry, and ScottishPower Generation Ltd is a key player in this area. They have a significant portfolio of power stations, including coal-fired thermal power stations and hydro-electric schemes.

ScottishPower Generation Ltd was acquired by Drax in 2018, with a former generation capacity of 6,200 MW. This is a massive amount of power, and it's interesting to note that they used to generate electricity using coal-fired thermal power stations.

One of their notable projects is the Whitelee Wind Farm, which is Europe's largest on-shore windfarm. It has a generation capacity of 322 MW and covers approximately 55 km of moorland south of Glasgow.

ScottishPower Renewables (SPR) has a portfolio of over 1,250 MW of operating windfarms, including the recently expanded Whitelee with a total generation capacity of 539 MW. This is a significant achievement in the field of renewable energy.

Here is a table highlighting some of the key statistics of ScottishPower's windfarms:

It's worth noting that ScottishPower's Cockenzie power station was once named the UK's least carbon-efficient power station by the WWF in 2005. However, it has since been closed.

As a business owner, you'll want to understand your energy options for your commercial property. If you're taking over a property without a contract with Scottish Power, you'll automatically be put on the Electricity Standard Variable or Standard Deemed tariff.

These tariffs have no fixed contract length and prices can change at any time. Prices vary depending on the area, so you'll need to check the product page for the applicable rate.

If you use a large amount of electricity, Scottish Power offers a flexible tariff called Electricity Flexible. This option allows you to purchase energy before the delivery period and includes features like account management and market comparison.

Scottish Power also offers flexible charging solutions for electric vehicle charging, with chargers ranging from 7 to 150 kilowatts and comprehensive health and safety standards.

Scottish Power aims to offer the right tariff for your business, with separate plans for small businesses and commercial companies. They also offer a dedicated Business Energy Team and expert energy advice through their partnership with The Carbon Trust.

Here are the main commercial business energy options from Scottish Power:

SSE and Scottish Power are two separate energy companies, each with its own history and formation. Scottish Power was formed from the South of Scotland Electricity Board, while SSE was formed from the North of Scotland Hydro Board.

They both supply energy across the UK, but they have different headquarters, with Scottish Power in Glasgow and SSE in Perth.

Both companies were created when the Scottish energy industry was privatised in 1990.

Scottish Power offers a range of tariffs to suit different needs, including fixed-rate and variable-rate options.

You can choose from fixed-rate tariffs that provide price certainty, with the standing charge and unit rates remaining fixed throughout the term of your contract. These tariffs can be fixed over one or two years.

Variable-rate tariffs, on the other hand, allow the price of energy to go up or down, but you may avoid paying exit fees if you decide to switch to a different tariff.

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Scottish Power also offers business energy customers a dedicated Business Energy Team and expert energy advice through its partnership with The Carbon Trust.

If you have an electric vehicle, the SmartPower EV Tariff is a great option, claiming to be 90% cheaper than electric chargers at petrol stations, allowing you to charge your car overnight at a cheaper rate.

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Scottish Power offers a range of home services to help you stay on top of your energy needs.

If you're worried about your boiler breaking down, Scottish Power's Boiler Care service is a great option. Starting from £3.50 per month, it provides all-year-round boiler care, with some packages even including a replacement boiler worth up to £750.

The appliance care option is available for a wide range of appliances, with prices starting from £5.50 per month. This service offers cost, maintenance, and support tailored to the specific product you want to be covered.

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If you're concerned about coming home to find your plumbing and electrics aren't working, Scottish Power's plumbing, drains, and electrics service is designed to mitigate that stress. The price starts from £3.25 per month.

Here are some details about Scottish Power's Home Services:

Scottish Power's Home Services can provide you with peace of mind, knowing that your home's energy needs are taken care of.

Scottish Power offers a range of tariffs to suit different needs, from fixed-rate to variable-rate options.

If you have a prepayment meter, you can pay for your energy in advance with Scottish Power's prepayment tariffs.

Scottish Power also provides dedicated business energy tariffs, including separate plans for small businesses and commercial companies.

The Scottish Power Business Energy Team offers expert energy advice to business customers, and the supplier has a partnership with The Carbon Trust.

The SmartPower EV Tariff is designed for electric vehicle owners, offering a cheaper rate for overnight charging.

Scottish Power's fixed-rate tariffs provide price certainty, with the standing charge and unit rates remaining fixed throughout the contract term.

With Scottish Power's variable-rate tariffs, the price of energy can go up or down, but you won't pay exit fees if you decide to switch to a different tariff.

Scottish Power's commercial business tariffs include options such as Electricity Standard Variable, Electricity Standard Deemed, and Electricity Flexible, which is designed for customers who use 10-gigawatt hours of electricity or more.

Here are some of the commercial business tariffs offered by Scottish Power:

The Warm Home Discount is a fantastic scheme that can help you save money on your energy bills. You can get a rebate of £140 from the total cost of electricity during the colder months of winter.

The rebate is automatically given to customers who qualify, so you won't need to apply for it. The scheme aims to aid customers by giving them a discount on their energy bills during the winter months when energy use typically rises.

You can find out more about the Warm Home Discount and how to qualify for it in our guide. If you're interested in applying for the Scottish Power Warm Home Discount, you can do so for the 2022/23 period.

You can pay your Scottish Power bill in several ways, including direct debit, bank transfer, credit or debit card, cash or cheque, and top-up.

To break down each aspect of your energy bill, check out the Your Bill Explained guide. This will help you understand exactly what you're being charged for and why.

If you're struggling to pay your bill, you can apply for the Scottish Power Hardship Fund to reduce or clear what you owe. To be eligible, you'll need to meet the strict criteria outlined in the dedicated Scottish Power Hardship Fund guide.

Here are the ways to pay your Scottish Power bill:

You can pay your Scottish Power bill in several ways, including direct debit, bank transfer, credit or debit card, cash or cheque, and top-up.

Direct debit is a convenient option that can be set up to automatically take the payment from your account on a specific date each month.

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You can also pay by bank transfer, which can be done online or through your bank's mobile app.

Using a credit or debit card is another option, allowing you to pay your bill quickly and easily online or over the phone.

If you prefer to pay in person, you can use cash or cheque at a local post office or bank.

Here are the payment options listed:

Scottish Power offers two types of grants to help customers avoid fuel poverty. The Scottish Power Warm Home Discount is one of them.

You can apply for the Scottish Power Hardship Fund if you're struggling with debt on your gas and electricity bills. It can help reduce or clear what you owe.

To be eligible for the Hardship Fund, you must meet strict criteria. It's essential to check if you qualify before applying.

The Hardship Fund is a dedicated program that provides aid to customers in need. Our guide can help you find out more about the eligibility criteria and application process.

If you need to get in touch with Scottish Power, there's a dedicated contact number for that. You can call them on 0800 027 0072 for general enquiries, business, or to report a complaint.

You can call this number free of charge, as all of Scottish Power's numbers are free phone numbers. They're available Monday to Friday from 8:30am to 7pm, and on Saturdays from 8:30am to 1:30pm.

There's also a separate contact number for meter reading, which is 0800 027 8000. This number is available 24/7, so you can call them at any time to report a meter reading.

Here's a summary of the contact numbers you can use:

Scottish Power's customer experience is a mixed bag. On TrustPilot, they have a rating of 1.1 stars out of 5, based on 11,500 reviews.

Negative reviews on TrustPilot mention substandard customer service, a lack of accountability, and support consultants frequently being unavailable. Long waiting times to speak to a customer service representative are also a common complaint.

Some customers have reported unexplained and unexpected increases in electricity bills, and a lack of clarity in bill calculations. Scottish Power has been penalized by Ofgem in the past for poor customer service and overdue bills.

It's worth noting that Scottish Power received 26,833 complaints in September 2018, but resolved 59% of them on the same day and 76% within five working days.

Despite this, Scottish Power's overall customer score ranking is 55% according to the latest Which? Survey, placing them 12th out of 17 suppliers.

Scottish Power offers a Hardship Grant to help customers in debt with their gas and electricity bills.

If you find yourself in debt, you can apply for aid from the Scottish Power Hardship Fund to reduce or clear what you owe.

You must meet strict criteria to be eligible for the Hardship Grant, so be sure to check the specific requirements.

The Hardship Fund guide is a great resource to learn more about the application process and eligibility criteria.

Applying for the Hardship Grant can be a lifesaver if you're struggling to pay your bills, and it's worth exploring if you're eligible.

You can find more information about the Scottish Power Hardship Fund in the dedicated guide, which breaks down the eligibility criteria and application process.

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Reviews can be a mixed bag for Scottish Power, with a rating of 1.1 stars out of 5 on TrustPilot from over 11,500 reviews. This is a stark contrast to the positive reviews that cite comprehensive customer service.

Negative reviews often mention substandard customer service, a lack of accountability, and support consultants frequently being unavailable. Long waiting times to speak to a customer service representative are also a common complaint.

Some customers have reported unexplained and unexpected increases in electricity bills, as well as a lack of clarity in bill calculations. The complaints resolution process is also often cited as inefficient and confusing.

However, it's worth noting that Scottish Power has made efforts to improve its customer service. In 2018, the company received 26,833 complaints, but managed to resolve 59% of them on the same day and 76% within five working days.

A breakdown of Scottish Power's customer score is available from the latest Which? Survey, which ranked the company number 12 out of 17. The company scored 55% overall, with a particularly low score for customer service.

You can request a Scottish Power smart meter directly through the supplier's website, which will send readings to Scottish Power automatically and help you monitor consumption and budget.

Scottish Power offers a SmartPower EV Tariff that's claimed to be 90% cheaper than electric chargers at petrol stations, making it a great option if you have an electric vehicle and can charge your car overnight.

This tariff allows you to charge your car at a cheaper rate than what you'd otherwise pay at a petrol station, which can be a huge cost-saver if you're an electric vehicle owner.

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Scottish Power offers a Smart Thermostat that lets you control and regulate your home's temperature remotely through a dedicated app. This means you can switch your heating off even if you forget to do so before leaving the house.

You can use the app to monitor your heating and adjust it as needed, giving you peace of mind when you're not at home. The smart thermostat will also detect low temperatures and switch the heating on automatically to prevent frozen pipes.

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The smart thermostat is a convenient feature that can save you time and money by allowing you to optimize your heating usage. With Scottish Power's Smart Thermostat, you can enjoy a comfortable and energy-efficient home.

Here are some of the key benefits of Scottish Power's Smart Thermostat:

Smart meters are a great way to take control of your energy usage. They can be requested directly through your supplier's website, such as Scottish Power.

Scottish Power smart meters send readings to the supplier automatically, giving customers a greater understanding of their consumption and helping with budgeting. This can be a game-changer for those who struggle to keep track of their energy usage.

Some smart meters, like those from Scottish Power, also provide a greater understanding of energy consumption and can help with budgeting. This is especially useful for households with multiple energy-using devices.

Electric vehicles are a vital part of achieving the UK's net-zero carbon emissions target for 2050.

Scottish Power is making a significant contribution by providing attractive EV tariffs, such as the SmartPower EV Tariff, which is claimed to be 90% cheaper than electric chargers at petrol stations.

If you have an electric vehicle, you can take advantage of this tariff by charging your car overnight at a cheaper rate than what you would otherwise pay at a petrol station.

Charging your EV at home is also becoming more accessible, with Scottish Power facilitating the installation of EV home chargers.

An EV home charger costs £899, including installation without any grants, but customers can apply for government funding to finance part of the cost.

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Contacting Scottish Power is relatively easy, and you have a few options to get in touch with them.

You can call Scottish Power using their free phone numbers, which are available 24/7.

If you're unsure about which department to contact, you can use the table below to find the right number and hours.

Alternatively, you can email Scottish Power at [email protected].

ScottishPower has been at the center of several controversies and issues over the years. In 2007, the energy regulator Ofgem urged customers to switch to a cheaper provider after ScottishPower refused to cut prices.

The company faced an investigation by Ofgem in 2008, alleging that they abused their dominant market position relating to the electricity transmission network in Scotland. This led to a significant increase in system balancing costs, which rose from £70 million in 2007/08 to an estimated £238 million for 2008/09.

In 2012, the Information Commissioner's Office (ICO) expressed concerns about ScottishPower's unsolicited telephone calls for marketing. The company responded by saying they were working with the ICO to address any issues.

ScottishPower was temporarily banned from signing up new customers in 2015 due to concerns about poor customer service, overdue bills, and failure to implement rulings made by the Energy Ombudsman. Complaints levels were 20 times those of their best-performing competitor.

In 2016, ScottishPower reached an agreement with Ofgem worth £18M following an investigation into customer service standards. However, this didn't seem to make a significant impact on the company's customer service issues.

The company made headlines in 2017 for pursuing a couple for a £4,300 debt despite them not owing any money. ScottishPower ignored letters from the couple and sent bailiffs to their home.

In 2020, The Observer gave ScottishPower an award for the year's "worst customer service", citing their "singular pursuit of revenue". In 2021, the Consumers' Association magazine Which? ranked ScottishPower the worst-performing supplier for customer service and the second worst supplier overall.

ScottishPower was formed in 1990, in preparation for the privatisation of the previously state-owned Scottish electricity industry the following year.

The company was largely formed from the bigger of the two Scottish electricity boards, the South of Scotland Electricity Board, while the smaller, the North of Scotland Hydro Board, eventually became part of the Scottish & Southern Energy Group.

ScottishPower entered the market for energy supply into British homes when competition was opened up, taking market share from British Gas and gaining new market share in England and Wales.

The company has since been involved in significant projects, including the £5.4bn transmission and substation frameworks awarded to support its Holistic Network Design programme.

Here are the key contractors involved in the substation works framework, broken down by lot:

In 2018, the Office of Gas and Electricity Markets appointed ScottishPower as Supplier of Last Resort for the failed domestic and business supplier Extra Energy, acquiring all 108,000 domestic customers and 21,000 business customers.

This move marked a significant expansion for ScottishPower, showcasing their ability to adapt to changing market conditions.

On Friday 9 October 2020, Ofgem appointed ScottishPower as Supplier of Last Resort for the failed domestic supplier Tonik Energy, acquiring all 130,000 customers.

ScottishPower's acquisition of Tonik Energy's customers demonstrates their capacity to seamlessly transition large customer bases.

On Friday 5 December 2020, Ofgem appointed ScottishPower as Supplier of Last Resort for the failed domestic supplier Yorkshire Energy, acquiring all 74,000 domestic customers and a small number of non-domestic customers.

This consistent appointment as Supplier of Last Resort highlights ScottishPower's reliability and ability to handle complex situations.

ScottishPower was formed in 1990, in preparation for the privatisation of the previously state-owned Scottish electricity industry the following year.

The UK government had already privatised the English and Welsh electricity industry by splitting the market into 12 regional electricity companies and two power generators.

ScottishPower was largely formed from the bigger of the two Scottish electricity boards, the South of Scotland Electricity Board.

The smaller, the North of Scotland Hydro Board, eventually became part of the Scottish & Southern Energy Group.

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