RingCentral Review: Features, Pricing, and Safety

RingCentral is a popular cloud-based communication platform that offers a range of features to help businesses streamline their communication and collaboration needs. It's user-friendly interface makes it easy to set up and use, even for those who are not tech-savvy.

One of the standout features of RingCentral is its video conferencing capabilities, which allow for up to 200 participants to join a single meeting. This makes it an ideal solution for large businesses or organizations that need to hold frequent virtual meetings.

RingCentral offers a free trial, allowing users to test out its features before committing to a paid plan. This is a great way to see if the platform is a good fit for your business needs.

RingCentral's pricing plans are flexible and scalable, with options to suit businesses of all sizes.

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RingCentral's integrated platform ensures compatibility across its entire product line, making it easy to use with various features and services. This includes RingCentral's Contact Center (CaaS), which can be used with MVP (UC).

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RingCentral's cloud-based business phone system comes with a range of features, including multiple extensions, call control, and integration with popular services like Outlook, Salesforce, and Google Docs. You can also use it for SMS, video conferencing and web conferencing, fax, auto-receptionist, and call logs.

RingCentral RingEX is an advanced VoIP system that caters to both large and small businesses, offering a feature-rich platform for taking calls, writing text messages, hosting video meetings, and sending faxes. Its exceptional artificial intelligence (AI) abilities, including automated call summaries, are also a highlight.

The platform's integration options are also impressive, allowing you to integrate with various services and tools. Some of the key features of RingCentral RingEX include:

RingCentral has made several strategic acquisitions over the years to expand its offerings.

In June 2015, RingCentral acquired Glip, a persistent workstream collaboration platform that integrates team messaging, document sharing, task and event management, and other collaboration functionalities into the RingCentral platform.

This acquisition added a robust collaboration tool to RingCentral's portfolio, enabling teams to work together more efficiently.

In October 2018, RingCentral acquired Dimelo, a Paris-based OmniChannel contact center provider, expanding its customer engagement capabilities.

RingCentral's acquisitions have helped the company stay ahead in the market by providing innovative solutions to its customers.

In January 2019, the company acquired Connect First, a Boulder, Colorado-based outbound and blended customer engagement provider, further enhancing its customer engagement offerings.

RingCentral continued its expansion in 2020 with the acquisition of DeepAffects, which specializes in intelligence-assisted speech recognition.

In March 2021, RingCentral purchased Kindite, an encryption service provider, adding an extra layer of security to its platform.

RingCentral's acquisition of Hopin in August 2023 brought online audience engagement technology to the company's portfolio, enabling more effective event management and participation.

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RingCentral's integrated platform ensures compatibility across its entire product line. This means you can use different products together seamlessly, like MVP (UC) with RingCentral's Contact Center (CaaS).

RingCentral's cloud-based business phone system is a game-changer for businesses of all sizes. With features like multiple extensions, call control, and integration with popular apps like Outlook, Salesforce, and Google Docs, you can stay connected and productive on the go.

The platform's SMS feature allows you to send and receive text messages, while video conferencing and web conferencing enable you to hold virtual meetings. You can even send faxes and use an auto-receptionist to answer calls.

RingCentral's MVP (formerly RingCentral RingEX) is an advanced VoIP system that offers a range of features, including:

RingCentral's products also include RingCentral Office, a cloud-based PBX system for businesses. This system features call auto-attendant, company directory, and call forwarding and handling, among other things.

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RingCentral has professionals monitoring and optimizing the platform 24/7 to ensure service remains at the highest level possible, with a 99.999% uptime SLA.

This level of dedication to uptime is impressive, and it's reassuring to know that RingCentral is always working to prevent system failures.

RingCentral uses seven levels of security and redundant data centers to assure user protection and high availability.

Their commitment to security is evident in their use of geographically scattered data centers, which provide an additional layer of protection against system failures caused by natural catastrophes.

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Ring Central's platform allows scammers to operate freely, putting users at risk of identity theft and financial loss.

The app invites users to join fake companies, making it easy for scammers to create fake profiles and impersonate legitimate businesses.

Users who discover they've been scammed are left with no clear way to delete their account, leaving their name associated with the fake company.

The user is unable to change the company name or delete their account through the app's interface.

I tried to use the "chat with support" option, but was met with a chatbot that couldn't assist me further.

The chatbot claimed that only company administrators could speak with live agents, but the user's "company administrator" was a scam artist.

Ring Central's support team responded to the user's complaint by asking them to email the issue to [email protected], rather than taking immediate action to resolve the problem.

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RingCentral has professionals monitoring and optimizing the platform 24/7 to ensure service remains at the highest level possible, with a 99.999% uptime SLA.

RingCentral uses seven levels of security to assure user protection and high availability.

Redundant data centers are used to protect against system failure caused by operational faults, cybercrime, and natural catastrophes.

Geographically scattered data centers are used to protect against system failure caused by operational faults, cybercrime, and natural catastrophes.

RingCentral is completely HIPAA, GDPR, and SOC 2 compliant, ensuring that sensitive data remains absolutely safe.

Role-based access controls give you the ability to limit and monitor access based on staff needs.

Two-factor authentication (2FA) provides an additional layer of security against unauthorized logins.

RingCentral regularly improves their system to stay up to date with the most recent security standards.

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RingCentral has a rating of at least one unhappy customer who was charged $260 after trying to cancel their trial.

The customer had to deal with a sales rep who assured them it was okay to cancel, but then claimed it was not their responsibility when the customer tried to do so.

RingCentral's customer support has been described as unhelpful, with the customer being told to contact another department and playing phone tag with a representative they had never spoken to before.

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Some users have had a less than stellar experience with RingCentral's customer service. They've reported difficulty canceling their trials, with one user even being charged $260 after trying to cancel.

RingCentral's setup process can be limiting for more technical users. The onboarding process can be cumbersome, with fewer customization options than expected.

Long-term contracts with RingCentral can be difficult to get out of, with some customers alleging that the company forced them into lengthy agreements. This can be a major drawback for businesses that need flexibility.

Occasional dropped calls and call quality issues have been reported by some users, especially when using legacy landline systems. This can be a major concern for businesses that rely heavily on phone communications.

RingCentral's customer service has been criticized for being unresponsive or inconsistent, particularly in lower-tier plans. This can be frustrating for businesses that need to troubleshoot issues quickly.

Here are some common complaints about RingCentral's customer service:

RingCentral offers a range of benefits that make it an attractive option for VoIP clients. One of the standout features is its easy setup, which allows users to get started with the service right away.

The platform is highly scalable, making it suitable for businesses of all sizes. You can add hundreds of users to a single account, eliminating the need to create multiple accounts.

RingCentral's free meeting resources are a major perk, offering limitless team texting and video meeting features. This is a great way to stay connected with your team without breaking the bank.

The platform is also incredibly remote-friendly, allowing teams to stay connected from anywhere with high-definition audio and video. This is especially valuable in today's flexible work environments.

RingCentral offers a wide range of integrations with popular corporate programs like Slack, Google Workspace, and Salesforce. This makes it easy to connect the platform to your existing workflow.

With 24/7 customer assistance, you can get help whenever you need it. RingCentral provides live chat support services around the clock, as well as a phone number specific to your country if you're outside the US.

RingCentral's pricing plans are designed to fit various business needs, with a free trial option available for new users. You can choose from three main plans: Essentials, Standard, and Premium.

The Essentials plan starts at $19.99 per user per month, a significant cost savings compared to traditional phone systems.

RingCentral's support team is available 24/7 to help with any questions or issues you may have.

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RingCentral offers three main business phone service plans: Core, Advanced, and Ultra. These plans are priced at $30, $35, and $45 per user per month, respectively.

All plans are billed per month per user, and annual subscriptions come with potential discounts. The annual subscription prices are $20, $25, and $35 per user per month for the Core, Advanced, and Ultra plans, respectively.

You can try out RingCentral's services for 14 days, but the free trial doesn't include SMS. The free trial is limited to five individuals.

Here's a breakdown of the features in each plan:

RingCentral offers robust support for remote workers through its desktop and mobile apps for Windows, Mac, Android, and iOS. It enables organizations to hold conference calls and video meetings with staff no matter where they are.

Its mobile app is particularly handy for teams on the go, keeping them connected even when they're away from the office. With RingCentral's intuitive interface, users can easily make calls, join meetings, and use collaboration tools.

RingCentral promotes seamless team collaboration through shared workspaces, file sharing, and real-time messaging. This makes it an end-to-end solution for remote and hybrid teams.

Seamlessly integrating productivity tools like Google Workspace and Microsoft 365 makes RingCentral even more valuable for remote working spaces.

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RingCentral uses the cloud to facilitate simple access to cutting-edge team communication solutions.

By leveraging the cloud, RingCentral allows users to access top-notch communication tools without the hassle of on-premise infrastructure.

RingCentral University resources are available 24/7 to help users get the most out of the platform.

You can access comprehensive product knowledge base at any time to address any questions or concerns you may have.

RingCentral customer service is also available 24/7 to provide support whenever you need it.

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Chanty is a viable alternative to RingCentral, offering a seamless experience that combines team chat and project management tools.

It has a built-in Teambook and Kanban board views, which can help declutter tasks and deadlines. Chanty also comes with features like unlimited message history, high-quality voice and video calls, and landline and mobile calling.

Some of the key features of Chanty include unlimited message history, voice messages, screen sharing, and file sharing and storage. It also has an integrated task manager and multiple guest conversations.

Here are some key RingCentral features:

The RingCentral RingEX is an advanced VoIP system that offers a range of features, including automated call summaries and comprehensive integration options.

Ring EX Specs are impressive, with features like Voicemail Transcription and Automatic Call-Back, making it easy to stay on top of communications.

The platform also offers Software Phone and SMS Messaging, allowing you to stay connected with clients and colleagues.

Ring EX supports Electronic Fax, which is a convenient feature for businesses that still rely on traditional faxing methods.

One notable feature is E911 Service, which ensures that emergency services can be reached quickly in case of an emergency.

You can also integrate SIP Phones, and the Toll-Free Option makes it easy to establish a professional presence.

Video Conferencing is another valuable feature, perfect for remote meetings and team collaborations.

Here are some key Ring EX specs at a glance:

If you're looking for an alternative to traditional team collaboration tools, Chanty is definitely worth considering. It's an alternative to RingCentral, offering a seamless experience that combines team chat apps and project management tools.

Chanty's built-in features include unlimited message history, high-quality voice and video calls, and landline and mobile calling. With these features, you can stay connected with your team and clients from anywhere.

Here are some of the key features that make Chanty stand out:

These features are designed to make your workflow smoother and more efficient, saving you time and stress in the process. With Chanty, you can access everything you need in just a click.

RingCentral is a cloud-based communication and collaboration platform that offers a range of features to enhance business productivity.

Their platform allows users to make and receive calls, send and receive faxes, and make video calls, all from a single interface. This makes it easier for teams to communicate and collaborate, regardless of their location.

RingCentral's mobile app is available for both iOS and Android devices, making it easy for users to stay connected on-the-go.

Their platform also integrates with popular productivity tools like Google Drive and Microsoft Office 365, allowing users to access and share files more easily.

RingCentral's user base has grown significantly over the years, with over 400,000 global customers and a presence in over 100 countries.