
In the complex world of healthcare, payors play a crucial role in ensuring that patients receive the care they need. Payors are responsible for reviewing and approving claims, which can be a lengthy process.
The three main types of payors are health insurance companies, government programs, and employer-sponsored plans. These payors have different roles and responsibilities in the healthcare system.
Health insurance companies, such as UnitedHealthcare and Aetna, are for-profit organizations that provide coverage to individuals and groups. They review claims and determine the amount of reimbursement for healthcare services.
Government programs, including Medicare and Medicaid, provide coverage to eligible individuals, such as seniors and low-income families. These programs are funded through taxes and have specific rules and regulations.
Employer-sponsored plans, offered by companies like Google and Amazon, provide coverage to employees and their families. These plans are often more comprehensive than individual plans and may offer additional benefits.
What is a Payor?
A payor is a person, organization, or entity that pays for care services administered by a healthcare provider. This term most often refers to health insurance companies, which provide customers with health plans that offer cost coverage and reimbursements for medical treatment and care services.
Expand your knowledge: Health Rules Payor
In healthcare, a payor is the party responsible for making a payment, providing funds to fulfill an obligation for goods, services, debts, or other purposes. The role of the payor is foundational to ensuring that a transaction is completed.
The three main different types of healthcare payors are government/public payors, commercial payors, and private payors. These categories help to identify the entities responsible for financing or reimbursing healthcare services.
The American Medical Association (AMA) recognizes "payor" as the preferred spelling within healthcare contexts, which provides clarity in distinguishing entities responsible for payment in healthcare settings. This preference supports consistency in medical coding, billing, and claims processing.
In any financial transaction, the payor provides funds to the payee, who is the party that receives payment in the exchange of services. This distinction highlights the importance of accurate payment processing in healthcare settings.
Types of Payors
There are several types of payors in the U.S. healthcare system, each with distinct roles and responsibilities in financing healthcare services. Understanding these payer types is essential for healthcare revenue cycle management professionals.
Commercial insurance payers are private companies that offer health insurance plans to individuals and employers, negotiating rates with providers and processing claims to reimburse healthcare services. Government programs, such as Medicare and Medicaid, also serve as payors, offering coverage to eligible populations.
Here are some common types of payors:
- Commercial Insurers: Private insurance companies like Blue Cross Blue Shield, Aetna, and UnitedHealthcare
- Government Programs: Public payers like Medicare, Medicaid, and the Veterans Health Administration
- Self-Pay Patients: Individuals who pay out-of-pocket for healthcare services without third-party coverage
- Managed Care Organizations (MCOs): Coordinate care and payment through networks of providers to control costs and improve quality
- Private Payors: Private insurance companies or individuals paying cash directly for healthcare services
Private
Private payors are often referred to as private insurance companies like Blue Cross Blue Shield.
These plans are similar to commercial plans that are available through an employer, from the insurance company, or through a marketplace.
Private pay for insurance can also include non-insurance payment for healthcare services.
Paying cash directly for a service rather than going through insurance is an example of private pay.
A fresh viewpoint: Insurance Payor
Types of Payers in U.S. Healthcare System
The U.S. healthcare system has various types of payers, each with distinct roles and responsibilities in financing healthcare services. Understanding these payer types is essential for healthcare revenue cycle management professionals.
Commercial insurance payers are private companies that offer health insurance plans to individuals and employers. They negotiate rates with providers and process claims to reimburse healthcare services.
Government payers, such as Medicare and Medicaid, provide coverage based on eligibility criteria, often focusing on specific populations such as seniors, low-income individuals, and veterans.
Private payors can include private insurance companies like Blue Cross Blue Shield, or non-insurance payment for healthcare services such as paying cash directly for a service rather than going through insurance.
Managed Care Organizations (MCOs) coordinate care and payment through networks of providers to control costs and improve quality, often acting as intermediaries between patients and payers.
Here's a breakdown of the main payer types in the U.S. healthcare system:
Characteristics and Examples
A payor is typically bound by a contract or agreement to fulfill payment obligations. This is the foundation of any payment transaction.
To be a payor, you must ensure you have sufficient funds available to complete the transaction. This is crucial to avoid any issues or delays.
The payor initiates the payment process, which can be manual or automated. This can be as simple as writing a check or as complex as setting up automatic bank transfers.
Examples of payors include customers purchasing a product online, employers disbursing salaries to employees, and tenants paying monthly rent to a landlord. These are just a few examples of the many scenarios where a payor is involved.
A payor's obligation to pay is often tied to their financial responsibility. This means they must have the means to fulfill their payment obligations.
Here are some examples of payors in different contexts:
Understanding Payors
Understanding payors is crucial in various industries, especially in healthcare. The American Medical Association (AMA) recognizes "payor" as the preferred spelling within healthcare contexts.
Payors are entities responsible for financing or reimbursing healthcare services, and they are often used interchangeably with the term "payer." However, "payor" provides clarity in distinguishing entities responsible for payment in healthcare settings, reducing ambiguity in documentation and communication.
In the U.S. healthcare system, payors can be categorized into three main types: Commercial Insurers: Private insurance companies such as Blue Cross Blue Shield, Aetna, and UnitedHealthcare that provide health coverage to individuals and employers.Government Programs: Public payers like Medicare, Medicaid, and the Veterans Health Administration that offer coverage to eligible populations.Self-Pay Patients: Individuals who pay out-of-pocket for healthcare services without third-party coverage.
These payor types play a critical role in the healthcare revenue cycle by managing payment responsibilities for medical claims.
Importance of Healthcare Providers
Healthcare providers play a crucial role in generating information about care episodes through medical claims submitted to payors.
This information is used by providers, suppliers, and other stakeholders to access insights about provider referral patterns, network affiliations, diagnoses, prescription volumes, co-morbidities, and more.
Understanding a hospital's source of revenue, or payor mix, helps segment and target accounts based on their payment sources.
Payors are essential in providing patients with the health insurance coverage needed to receive necessary healthcare services, which patients pay into through monthly or yearly insurance plans.
Breaking down U.S. hospital payor mixes by state can provide valuable information about the different payment sources hospitals rely on.
Each care episode generates information that can be used to improve healthcare services and outcomes.
Understanding Payors
Understanding payors is crucial in various industries, including healthcare and finance. The terms "payor" and "payer" are often used interchangeably, but the American Medical Association (AMA) recognizes "payor" as the preferred spelling in healthcare contexts.
In the healthcare industry, payors play a vital role in providing patients with health insurance coverage. They are responsible for financing or reimbursing healthcare services, and their policies and procedures directly influence billing, claims submission, and reimbursement timelines.
Payors can be individuals, companies, organizations, or government bodies. For instance, a corporation disbursing salaries to employees is a payor. In contrast, the payee is the party who receives payment in the exchange of services.
There are various types of payors in the U.S. healthcare system, including insurance companies, government programs, and other healthcare financing bodies. Understanding these payer types is essential for healthcare revenue cycle management professionals.
Here are some common types of payors in the U.S. healthcare system:
Payors play a pivotal role in the revenue cycle management process by determining how and when healthcare providers receive payment for services rendered. Their policies and procedures directly influence billing, claims submission, and reimbursement timelines.
Payor Programs and Initiatives
The Early Payor Feedback Program (EPFP) is a voluntary opportunity for medical device manufacturers to get feedback from payors on clinical trial design and other plans for gathering clinical evidence. This program is led by CDRH and allows coverage organizations to provide input on medical devices.
CDRH welcomes coverage organizations to participate in the EPFP, but it's worth noting that participation is voluntary for both manufacturers and coverage organizations. This means that manufacturers can choose to participate or not, and it won't affect the regulatory standards the FDA uses for decision-making.
The FDA has listed several payor organizations that are participating in the EPFP, including Aetna, BlueCross BlueShield Association, and Kaiser Permanente. These organizations are willing to provide feedback to medical device manufacturers.
Here is a list of some of the payor organizations participating in the EPFP:
- Aetna, a CVS Health Company, including Aetna's Medicaid Plan: Aetna Better Health
- BlueCross BlueShield Association
- CareFirst BlueCross BlueShield (HealthWorx)
- Centers for Medicare & Medicaid Services (CMS) (Coverage and Analysis Group)
- Cigna/Evernorth
- Duke Evidence Synthesis Group, Duke Clinical Research Institute, Duke University
- ECRI Institute Headquarters
- EXCITE International Health Innovations (Payor and clinical expert feedback)
- Health Services for Children with Special Needs, Inc., a Medicaid plan for Washington, DC, serving children and young adults
- Highmark Blue Shield, including Highmark Blue Shield’s Medicaid Plans (Highmark Wholecare, Highmark Health Options Delaware, and Highmark Health Options West Virginia), and Hospital System/Provider Feedback
- Kaiser Permanente
- Molina Healthcare
- National Institute for Health and Care Excellence (NICE Advice)
- Premier, Inc. (includes Hospital System Feedback)
- Social Innovation Ventures
- United Healthcare
Highmark Blue Shield has a Coverage with Evidence Development (CED) medical policy and process that may provide an opportunity to potentially accelerate patient access to innovative, medical devices.
Parallel Review and Feedback

Parallel Review is a mechanism that allows the FDA and CMS to simultaneously review pivotal clinical data to speed up the approval process. This program was introduced in 2011 and fully implemented in 2016.
The Parallel Review process has two stages: the first stage involves the FDA and CMS providing feedback on the proposed pivotal clinical trial design, and the second stage involves the concurrent review of clinical trial results. The FDA and CMS will independently review the data and communicate with the manufacturer during their respective reviews.
The FDA intends to respond to all requests within 30 calendar days and may contact the manufacturer for additional information. Participation in Parallel Review is voluntary and does not change the existing separate and distinct review standards for the FDA's approval or clearance and CMS national coverage determination.
Early Feedback Program
The Early Payor Feedback Program (EPFP) is a voluntary opportunity for medical device manufacturers to get payor input on clinical trial design or other plans for gathering clinical evidence needed to support coverage decisions. This program is led by the Center for Devices and Radiological Health (CDRH).

CDRH welcomes coverage organizations to participate in this program. These organizations evaluate clinical evidence and make coverage recommendations or decisions for medical devices. To participate, they should contact CDRH.
The decision of a medical device manufacturer to participate or not to participate in the EPFP will not alter the regulatory and evidentiary standards the FDA uses for decision making. This means that the FDA's standards for approving medical devices will remain the same, regardless of whether a manufacturer participates in the EPFP.
Some payor organizations that have agreed to participate in the EPFP include Aetna, BlueCross BlueShield Association, and Kaiser Permanente. These organizations are listed below:
- Aetna, a CVS Health Company, including Aetna's Medicaid Plan: Aetna Better Health
- BlueCross BlueShield Association
- Kaiser Permanente
Manufacturers interested in obtaining payor feedback through the EPFP can email [email protected] to request participation. They will need to complete a document using publicly available information, which will be shared with the selected payor organizations.
CDRH will work with the selected organizations to confirm their interest and availability. Early inquiries allow time for the participating organizations to consider the request and prepare for the meeting.
Parallel Review with CMS
Parallel Review with CMS is a voluntary program that allows manufacturers to get feedback on their proposed pivotal clinical trial design and concurrent review of clinical trial results with the FDA and CMS.
The program was introduced in 2011 as the Parallel Review Pilot Program and was fully implemented and extended indefinitely in October 2016.
There are two stages to Parallel Review: the Early Payor Feedback Program and the concurrent review of clinical trial results.
The FDA and CMS will independently review the data to determine whether it meets their respective Agency's standards and communicate with the manufacturer during their respective reviews.
Here are the two stages of Parallel Review:
- The FDA and CMS meet with the manufacturer to provide feedback on the proposed pivotal clinical trial design.
- The FDA and CMS concurrently review the clinical trial results submitted in the Premarket Approval application (PMA) or De Novo classification request.
The FDA intends to respond to all requests within 30 calendar days and may contact the manufacturer/requestor for additional information.
Participation in Parallel Review does not change the existing separate and distinct review standards for the FDA’s approval or clearance and CMS national coverage determination.
Key Payers and Industry
The American Medical Association (AMA) recognizes "payor" as the preferred spelling within healthcare contexts, and it's used to describe entities responsible for financing or reimbursing healthcare services.
In the U.S. healthcare system, payers are entities that finance or reimburse the cost of healthcare services, playing a critical role in the healthcare revenue cycle by managing payment responsibilities for medical claims.
There are three main types of payers: Commercial Insurers, Government Programs, and Self-Pay Patients. Commercial Insurers include private insurance companies like Blue Cross Blue Shield, Aetna, and UnitedHealthcare. Government Programs include public payers like Medicare, Medicaid, and the Veterans Health Administration.
Self-Pay Patients are individuals who pay out-of-pocket for healthcare services without third-party coverage. This type of payer is often seen in emergency situations where patients may not have insurance coverage.
The AMA prefers the term "payor" over "payer" because it provides clarity in distinguishing entities responsible for payment in healthcare settings, reducing ambiguity in documentation and communication.
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Here are some examples of payers in the U.S. healthcare system:
- Commercial Insurers: Blue Cross Blue Shield, Aetna, UnitedHealthcare
- Government Programs: Medicare, Medicaid, Veterans Health Administration
- Self-Pay Patients: individuals paying out-of-pocket for healthcare services
Each type of payer has distinct roles and responsibilities in financing healthcare services, and understanding these payer types is essential for healthcare revenue cycle management professionals.
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Commercial and Government Payers
Commercial and government payers are the backbone of the U.S. healthcare system, financing and reimbursing the cost of healthcare services. They play a critical role in the healthcare revenue cycle.
Government payors include U.S. government-funded health insurance plans like Medicare, Medicaid, and the Children's Health Insurance Program (CHIP). These programs help support certain populations and economic statuses.
Commercial insurers, on the other hand, are private companies that offer health insurance plans to individuals and employers. They negotiate rates with providers and process claims to reimburse healthcare services.
Government programs, such as Medicare and Medicaid, offer coverage to eligible populations, while commercial insurers, like Blue Cross Blue Shield, Aetna, and UnitedHealthcare, provide coverage to individuals and employers.
Here are the different types of payers in the U.S. healthcare system:
- Government Programs: Medicare, Medicaid, and the Veterans Health Administration
- Commercial Insurers: Private insurance companies like Blue Cross Blue Shield, Aetna, and UnitedHealthcare
- Self-Pay Patients: Individuals who pay out-of-pocket for healthcare services without third-party coverage
Maximizing Impact
Payers play a crucial role in determining how and when healthcare providers receive payment for services rendered. Their policies and procedures directly influence billing, claims submission, and reimbursement timelines.
Claims processing is a key area where payers make their impact felt. They review and adjudicate claims to verify eligibility, coverage, and medical necessity before approving payment.
Payers define patient cost-sharing amounts, such as copayments and deductibles, which providers must collect from patients. This can have a significant impact on the revenue cycle management process.
In the current health care landscape, convergence between payors and providers has opened up new paths for collaboration and partnership. However, this convergence also raises regulatory issues, such as privacy and security concerns.
Foley, a law firm with expertise in health care and insurance regulation, is well-positioned to help clients navigate these challenges. Their integrated approach to service offers clients an unrivaled advantage in managing risk and limiting liability.
By partnering with Foley, clients can tap into the firm's vast knowledge of regulators and agencies across the US, giving them a critical competitive edge.
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