
Be cautious of phishing scams that trick you into revealing your Patelco account information.
Phishing scams often come in the form of emails or texts that appear to be from Patelco, but are actually from scammers trying to steal your info.
To avoid falling victim to phishing scams, always verify the authenticity of emails or texts by contacting Patelco directly.
Never give out your account information or passwords to anyone, not even to Patelco employees.
In fact, Patelco employees will never ask for your account information or passwords over the phone or via email.
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Understanding Patelco Fraud
If you suspect fraud on your Patelco account, contact them immediately. Patelco will be with you every step of the way.
Contacting Patelco is a straightforward process. You can reach out to them if you responded to a suspicious email, text message, or phone call.
You can also contact Patelco if you suspect fraud on your account. Look for the contactless symbol at checkout, then just tap and go!
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Reporting and Prevention
If you suspect fraud on your Patelco account, contact us immediately. We're here to help you every step of the way.
To report fraud, call us at 800.358.8228 and enter extension 5323 to talk with a specialist. You can also schedule an appointment with our Fraud Experience Team for a consultation.
To avoid fraud, don't give personal information or money to anyone who calls or texts you. Instead, learn more about how to spot scams and protect yourself.
Here are some resources to help you prevent and report fraud:
- How to Recognize and Avoid Wire Transfer Scams
- How to Spot Pet Scams
- Scam Text Messages or Smishing
- What is a Grandparent Scam?
- How to Protect Yourself from Health Insurance Scams
Did You Reach Out?
If you're unsure whether you reached out to Patelco first, be cautious of scammers impersonating the company. Scammers may be impersonating Patelco.
If you're contacted by someone claiming to be from Patelco, verify if it was Patelco contacting you. Scammers may be impersonating Patelco.
The best way to verify is to call Patelco directly and ask if they have any records of contacting you.
Resources & Prevention Tips

If you suspect fraud on your account or have fallen victim to a scam, contact Patelco immediately.
To report fraud, you can contact Patelco through their online claims center by logging into Patelco Online. You can also call them at 800.358.8228 and enter extension 5323 to talk with a specialist.
Patelco has put together additional resources to help you recognize and avoid scams. These resources include tips on how to spot pet scams, recognize wire transfer scams, and protect yourself from health insurance scams.
Here are some common red flags to watch out for:
- Did someone claiming to be Patelco call and ask for card information, one-time passcode and/or login credentials to online banking?
- Were you contacted by someone out of the blue and pressured to transfer your money (to “protect” it) or to wire them money?
- Were you asked to hide information from or lie to Patelco or your other financial institution(s)?
- Does this transaction involve a foreign country, territory, or state where you don’t have contacts or connections?
- Were you “overpaid” or “over reimbursed” for something and are now being asked to send the “extra” money back?
You can download Patelco’s fraud booklet to learn more about common red flags and protecting yourself from fraud. They also have a version tailored for older people.
What to Do After a Breach
If you suspect fraud on your account(s), or if you responded to a suspicious email, text message, or phone call, contact Patelco immediately.
Contact us immediately if you suspect fraud on your account(s), or if you responded to a suspicious email, text message, or phone call.
At Patelco, we'll be with you on every step of your financial journey, including when you're a victim of fraud.
Look for the contactless symbol at checkout, then just tap and go!
Security and Benefits
Patelco's fraud alert system is designed to detect and prevent unauthorized transactions on your account.
The system uses advanced algorithms to identify suspicious activity, such as large transactions or transactions made from unfamiliar locations.
Patelco's fraud alert system has a high detection rate, with 99% of fraudulent transactions being caught before they are processed.
This means that you can have peace of mind knowing that your account is being protected from potential threats.
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Ransomware and Scams
Patelco Credit Union recently suffered a ransomware attack that left 450,000 members without online banking access. This attack resulted in a data breach of sensitive customer information.
The data breach compromised members' Social Security and driver's license numbers, dates of birth, and email addresses. Patelco Credit Union has notified law enforcement and brought in data security experts to assist in the matter.
To protect yourself, it's essential to remain vigilant about checking your financial statements. You can also place a fraud alert and security freeze on your credit files.
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If you received notice of the data breach, you should review the breach notice you received and retain a copy. Enrolling in any free credit monitoring service provided by the breached organization is also a good idea.
Here are some steps to take if you've been affected by the Patelco Credit Union data breach:
- Review the breach notice you received and retain a copy
- Enroll in any free credit monitoring service provided by the breached organization
- Change your passwords and security questions for related online accounts
- Review account statements and credit reports for signs of fraud or identity theft
- Contact a credit bureau to request a temporary fraud alert
Is it fake?
If you're unsure whether something is legitimate, contact us first before giving away personal information or money. We'll help you figure out if it's a scam.
Ransomware Attack Compromised Sensitive Data
A ransomware attack on Patelco Credit Union compromised sensitive data, leaving 450,000 members without online banking access. The attack occurred on June 29, and the credit union confirmed that an unauthorized party gained access to its network on May 23.
Patelco Credit Union revealed that the ransomware attack resulted in a data breach involving sensitive personal information, including Social Security and driver's license numbers, dates of birth, and email addresses. The credit union confirmed that 450,000 members were affected.
A different take: Patelco Credit Union Ransomware
The credit union notified law enforcement of the data breach and brought in data security experts to assist in the matter. It's undetermined how many of its members' data was compromised.
To protect themselves, customers should place a fraud alert and security freeze on their credit files and remain vigilant about checking their financial statements. Patelco Credit Union recommends this as a precautionary measure.
Here are some steps to take if you received a notice about the Patelco Credit Union data breach:
- Review the breach notice you received and retain a copy
- Enroll in any free credit monitoring service provided by the breached organization
- Change your passwords and security questions for related online accounts
- Review account statements and credit reports for signs of fraud or identity theft
- Contact a credit bureau to request a temporary fraud alert
Watch for recent scams
Protect yourself from the latest scams by being aware of the warning signs. Scammers are always coming up with new ways to trick people, so stay vigilant.
Phishing emails and texts are a common way for scammers to get their hooks in. These messages often look legitimate but contain malicious links or attachments.
Ransomware is a type of malware that can lock your device and demand payment in exchange for the decryption key. It's essential to back up your data regularly to avoid losing essential files.
Don't click on suspicious links or open attachments from unknown senders. This is a surefire way to let scammers into your system.
Keep your operating system and software up to date, as this can help prevent malware from infecting your device.
Frequently Asked Questions
Has Patelco been hacked?
Yes, Patelco has been hacked, with a data breach disclosed in August that exposed sensitive information including Social Security numbers and driver's license numbers. Learn more about the breach and what was compromised.
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