
The Money and Pensions Service is a UK-based organization that provides comprehensive pension support to individuals. They offer free guidance and tools to help people make informed decisions about their pensions.
One of the key services they provide is Pension Wise, a free and impartial guidance service that helps people understand their pension options and make the most of their retirement savings. This service is available to anyone aged 50 or over.
The Money and Pensions Service also offers a range of online tools and resources, including a pension calculator that helps people estimate their retirement income. This calculator takes into account various factors, including current income, pension savings, and state pension entitlement.
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Pension Information
You can get general pension information from the Pensions Advisory Service, the Financial Conduct Authority (FCA), The Pension Service, and charities.
These organizations can provide you with a wealth of information, including how to plan for your retirement and what to expect from your State Pension.
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The Pensions Advisory Service is a great place to start, as they offer free and impartial advice to help you navigate the pension system.
You can also get a State Pension statement, which will give you an estimate of how much State Pension you may get, based on your National Insurance contribution records up to now.
A State Pension statement will also help you understand how any future National Insurance contributions might increase the amounts shown.
To get a State Pension statement, you can contact the relevant authorities or check online at the Introduction to workplace, personal and stakeholder pensions.
Your workplace pension scheme will be run by administrators or trustees, and you can contact your HR department to find out more about who they are.
Personal pension schemes, including stakeholder pension schemes, are provided by insurance companies, banks, and building societies.
Most pension schemes of which you've been a member must send you a statement each year, which will give you an update on your pension progress.
You can also check your State Pension forecast, which will give you an estimate of how much your pension is likely to be when you retire.
Here's a summary of where to get pension information:
- Pensions Advisory Service
- Financial Conduct Authority (FCA)
- The Pension Service
- Charities
Remember to take advantage of these resources to plan for your retirement and get the most out of your pension.
Pension Complaints and Advice

If you're unhappy with the services offered by a pension provider, you can find out more at the Pension scheme complaints page.
You can seek pensions advice from firms that are authorised by the Financial Conduct Authority (FCA) to advise on financial products such as personal pensions.
These firms must follow certain rules and standards when dealing with you, ensuring you receive the guidance you need to make informed decisions.
You can check the FCA's website to verify if a firm is authorised to provide pensions advice.
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Pension Complaint
If you're unhappy with the services offered by a pension provider, you can find out more at the Pension scheme complaints page.
You can submit a complaint to your pension provider if you're not satisfied with their services.
The Pension scheme complaints page is where you can start the process of resolving your issue.
To submit a complaint, you'll need to follow the procedures outlined by your pension provider.
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You can find more information on how to complain about a pension on the Pension scheme complaints page.
If you're unsure about how to proceed, you can contact your pension provider directly for guidance.
You can also find out more about the complaints process on the Pension scheme complaints page.
Here is a list of where to find more information:
- Pension scheme complaints
Getting Advice
If you're unsure about your pension options, it's a good idea to speak to an authorised financial adviser.
They can help you decide whether a personal or stakeholder pension is right for you. Some advisers charge a fee, while others receive commission from the pension provider.
You should ask about your workplace pension scheme before considering a personal pension, as it's usually a good idea to join if you're eligible. Your employer must make contributions to the scheme.
To find a suitable adviser, look for one who is authorised by the Financial Conduct Authority (FCA). They must follow certain rules and standards when dealing with you.
You can also seek advice from Pension Wise Digital, a new service that helps people engage with their pensions. MaPS offers face-to-face and telephone appointments for those who prefer these channels.
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Pension Engagement
Pension Engagement is a key aspect of the Money and Pensions Service (MaPS). MaPS is "so pleased" about the launch of Pension Wise Digital, which will help engage more people in their pensions.
This new service aims to reach those who may have struggled to access the service before. Pension Wise Digital will help people engage with their pensions, making the most of this new service.
MaPS will continue to offer face-to-face and telephone appointments for those who prefer these channels. This way, everyone has a Pension Wise option that suits their communication style.
If you want to know more about your workplace or personal pensions, start by contacting your HR department or the administrator of your scheme. They can provide you with specific information about your scheme, including a pension forecast.
A pension forecast will give you an estimate of how much your pension is likely to be when you retire. Most pension schemes must send you a statement each year, so keep an eye out for it.
To get started, check your State Pension forecast and explore your options.
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Frequently Asked Questions
What happened to the money advice service?
The Money Advice Service was replaced by the Money and Pensions Service (MaPS), which now offers free and impartial debt advice, money guidance, and pension guidance to the public. MaPS provides a more comprehensive service than its predecessor.
Who funds Money Helper?
We are funded by levies on the financial services industry and pension schemes. This independent funding model allows us to provide free and impartial advice to those who need it.
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