What Is LivePerson and How Does It Work

LivePerson is a cloud-based customer engagement platform that enables businesses to connect with their customers in real-time. It was founded in 1995 by Robert LoCascio.

The platform provides a range of tools and features that allow businesses to manage their customer interactions across multiple channels, including messaging, chat, and voice. This is achieved through its cloud-based architecture, which enables scalability and flexibility.

LivePerson's technology is designed to help businesses personalize their customer experiences, using data and analytics to inform their interactions. This includes using AI-powered chatbots to automate routine customer inquiries and free up human agents to focus on more complex issues.

LivePerson is a global technology company that develops conversational commerce and AI software. It helps businesses engage with customers through messaging, voice, and AI-powered chatbots.

By leveraging LivePerson's solutions, companies can streamline customer interactions, reduce response times, and improve overall satisfaction. This is especially important for businesses with a high volume of customer inquiries.

LivePerson AI is a SaaS conversational AI platform that offers services such as the Conversational Cloud and Voice Solutions to companies. These services work together to give customers the choice of interacting with brands on their preferred platform.

Companies can automate their customer support and eCommerce activities fully with LivePerson AI. This allows them to provide a seamless experience for their customers across various channels.

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LivePerson's pricing is not publicly disclosed, so you'll need to request a quote to get a custom price based on your company's specific needs.

The cost is determined by resolutions, and you can choose to pay as you go or pay by the year. LivePerson has two pricing tiers, but the exact features and pricing for each tier are not publicly available.

According to Vendr's internal transaction data, the minimum price for LivePerson software varies, but the maximum price can reach up to $110,000. On average, the annual cost for LivePerson software is around $61,000.

Here's a comparison of LivePerson's pricing with that of its competitors:

Vendr customers typically achieve significant savings on LivePerson software, with an average savings of around $11,000.

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LivePerson's Conversational Cloud & Generative AI represent advancements in AI and natural language chat capabilities, allowing for human-like answers and improved user experience.

LivePerson's chat widgets offer a range of automated help with AI-assisted choices, including customizable bot voices and friendly small talk options.

With LivePerson, you can create a bot that assists with sales, upsells, takes orders, makes reservations, and processes payments, while also addressing issues and answering questions. You can even call in a live agent when necessary.

Here are some key features of LivePerson's chat widgets:

LivePerson's AI feature uses next-generation AI to evaluate user intent, provide accurate and comprehensive answers, and route chats to appropriate bots or human agents.

LivePerson's Conversational Cloud & Generative AI represent advancements in AI and natural language chat capabilities. They learn from knowledge bases and past conversations to improve answers in a very human-like way.

Generative AI works in real-time using advanced natural language understanding to interpret user intent. This allows conversations to be routed properly to agents or bots best equipped to answer.

LivePerson's AI can route conversations to sales, service, or appointment setting. This ensures that users are directed to the right person to help them.

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Customizable Chat Widgets offer a great deal of automated help with AI-assisted choices. You can even customize your bot's voice by setting a pattern that starts with your hello.

The possibilities are endless with LivePerson chat widgets. Your bot can assist sales, upsell, take orders, reservations, and payments, address issues, and find answers to almost any question a visitor might ask.

Building your first bot is easy, but navigating the Conversation Builder can be a little tricky at first. You choose a custom bot or a survey bot, name your bot, add a description, and designate channel type and language.

Here are the basic steps to get started:

With your first simple bot ready to go, you can start customizing, add an agent, get an API key, and assign a skill and start a campaign. If you're thinking this is confusing, you're not alone – what's a skill? The example says "bot."

You can change the language or voice, add behaviors, integrations, and more using these tabs:

LivePerson provides coding templates for different rich messaging scenarios and different channels, and you can customize your chat widget's appearance using a variety of templates.

The Conversational Cloud is a game-changer for businesses looking to enhance customer experiences. It's a set of tools combined and automated to give you an edge over your competitors.

With the Conversational Cloud, you can discover intents and understand what consumers need from your brand. This helps agents route consumers to the right place and manage agent workloads more effectively.

The Cloud can be accessed from any device, making it ideal for remote or scattered workforces. The iOS and Android apps enable users to provide services without being tethered to their PCs.

Here are some of the key features of the Conversational Cloud:

Building AI bots is a breeze with the Conversational Cloud. You can create automated conversations with a simple point-and-click interface, and bots can work on every messaging channel connected to the platform.

LivePerson's AI is designed to provide robust security protection. This is achieved through monitoring and proactive vulnerability assessments that ensure superior security.

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The likelihood of a data breach is significantly reduced with LivePerson AI, making it nearly impossible. This is a huge relief for businesses that handle sensitive customer information.

LivePerson masks and identifies sensitive data, adding an extra layer of protection. This helps prevent data breaches and keeps customer information safe.

Users can establish fast and lag-free interactions through geo-distributed connections, providing a seamless experience. This is especially important for businesses that rely on real-time customer support.

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LivePerson offers 24/7 support for critical issues, so you can get help whenever you need it.

This level of support is available around the clock, ensuring that you can resolve any urgent matters quickly.

A dedicated customer success manager is provided for larger accounts, giving you a personal point of contact and support.

This personalized service can be a huge help, especially if you're managing a complex account.

LivePerson also provides a knowledge base and support resources for self-service support, making it easy to find answers on your own.

This can save you time and effort, and give you the independence to resolve issues at your own pace.

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LivePerson has received high ratings from experts, with TrustRadius rating them 8.5/10 based on 34 reviews, and G2 rating them 4.2/5 based on 156 reviews.

According to the experts, LivePerson has provided an effective medium to communicate with clients, reducing the need for telephone support and saving financial resources.

The ability to pull reports is a great feature, allowing you to set custom dates and filter by specific departments to track metrics such as average interaction times, wait times, and abandoned interactions.

LivePerson offers unmatched bot development and optimization expertise, harnessing over 20 years of messaging transcript data to create a unique view of common intents for each industry.

The industry's largest conversation data set is a key differentiator for LivePerson, allowing them to create a unique view of common intents for each industry.

LivePerson has both self-service tools to build and optimize AI-powered chatbots and a team of AI & machine learning experts that can be hired for a white-glove bot building service.

Here's a comparison of LivePerson's ratings from different review platforms:

LivePerson's technology is built on a conversational cloud that powers human agents, bots, and systems to discover consumer intents and take necessary steps to design personalized automation and measure the effectiveness of conversations. This cloud is made up of various components that work together seamlessly.

The platform enables businesses to engage with customers in real-time through various channels such as messaging, chat, and voice. This means customers can easily reach out to businesses through these channels, and businesses can respond to them in real-time.

LivePerson's AI works by enabling businesses to engage with their customers in real-time through various channels such as messaging, chat, and voice. The platform also offers features such as AI-powered chatbots, analytics, and reporting, to help businesses better understand their customers and optimize their interactions.

The Voice AI is built based on advanced speech recognition technology and predictive models. It helps users uncover sales opportunities that improve revenue and give an in-depth understanding of agent productivity through Conversational Analytics.

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According to SalesForce, 89% of millennials use the search engine to find answers before making a call to get customer service. This highlights the importance of real-time engagement in customer service.

Here are some of the key features of LivePerson's Knowledge AI:

The Knowledge base allows brands to insert their content into consumer messages seamlessly. It delivers accurate answers and engages consumers with automated language that is meaningful and rich.

76% of consumers still prefer phone calls to reach customer support representatives, according to CFI Group. LivePerson's Voice AI creates a unified, AI-driven system for personalized consumer engagement through conversational and voice analytics that delivers advanced experience integration with the Conversational AI.

LivePerson is a robust live chat platform that offers a range of benefits for businesses. It delivers complex and human-like automated chats.

The platform's conversational cloud feature allows businesses to engage with visitors, converse with customers, and drive conversions across various mediums, including websites, mobile apps, SMS, email, and social media channels.

Multiple AI products are available, making it easy to create automated chatbots to handle thousands of front-line customer communications at once. Great customer support is also provided to ensure businesses get the help they need.

The platform is easy to track responses, making it simple to monitor and analyze customer interactions. Integrations with other apps are also available, allowing businesses to seamlessly connect with their existing tools.

Here's a breakdown of LivePerson's features, usability, and user ratings:

Overall, LivePerson is a top-rated platform that offers a range of features and benefits for businesses. It's not a simple DIY chatbot, but a robust AI chat and live agent messaging center designed to meet the needs of medium-sized to enterprise businesses.

LivePerson's reporting and analytics tools are a game-changer for customer support teams.

The software provides in-depth reporting tools, with both customizable and ready-to-use dashboards to track developments of customer support services.

Both administrators and agents can work on the metrics for superior support, making it easier to identify areas for improvement.

With LivePerson, you can get a clear picture of your customer support operations and make data-driven decisions to enhance the experience.

LivePerson is a leading cloud-based customer engagement platform that helps businesses have more human-like conversations with their customers.

Founded in 1995, LivePerson has been around for over 25 years, making it a well-established player in the industry.

The platform offers a range of features, including chatbots, messaging, and voice capabilities, to help businesses provide 24/7 support to their customers.

LivePerson's platform is used by over 20,000 brands worldwide, including major companies like Coca-Cola, IBM, and Home Depot.

By using LivePerson, businesses can see a significant reduction in support costs, with some companies reporting savings of up to 30%.

LivePerson's platform is also highly customizable, allowing businesses to tailor the experience to their specific needs and branding.