
Kaleyra is a cloud-based platform that provides a range of services for businesses, including messaging, voice, and payment solutions.
It was founded in 2017 by Mickael Husson and Vikram Ganjigunte. Kaleyra's platform allows businesses to manage their communications and payments in one place.
Kaleyra's messaging services include SMS, MMS, and RCS, which enable businesses to send and receive messages with customers. The platform also supports voice services, including voice calls and IVR.
Kaleyra's payment services allow businesses to send and receive payments, and integrate with popular payment gateways.
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What Is Kaleyra?
Kaleyra is a cloud-based platform that helps companies of any size and industry set up and power their customer communication workflows. It provides an intuitive interface, full-featured APIs, centralized reporting, fallback mechanisms, and quick setup.
With Kaleyra, you can easily send transactional messages, marketing communications, and customer engagement through video calling. It's an 'all-in-one' product designed to make communication simple.
Kaleyra's key differentiators are its top-notch security, compliance, and seamless integration capabilities. This allows it to compete successfully against other CPaaS companies.
Here are some of Kaleyra's unique features:
- Multiple options for deployment, including SaaS/public cloud, private cloud, hybrid cloud, and on-premise.
- Long-term relationships with mobile network operators allow for lower prices than the competition for most countries and channels.
- Exceptional deliverability rates that transcend industry benchmarks.
- A proprietary platform that functions at a tremendous scale.
Key Features and Benefits
Kaleyra offers a range of features that make it a powerful tool for businesses. With SMS messaging, voice calls, and video calls, you can stay in touch with customers and clients from anywhere in the world.
Their innovative tools and advanced functionalities make Kaleyra stand out from the competition. The software offers a range of benefits, including contact management, campaign management, and analytics and reporting.
Here are some of the key features of Kaleyra:
* SMS MessagingVoice CallsVideo CallsWhatsapp Business ApiRcs MessagingMms MessagingEmailPush NotificationsChatbotsIvr SystemsNumber MaskingCall RecordingCall TrackingTwo Factor AuthenticationOtp ServicesCampaign ManagementAnalytics And ReportingContact ManagementApis And SdksGlobal Reach
With Kaleyra, you can also benefit from features like contact segmentation, safety and security, and validate phone numbers. This makes it easier to manage your customer database and ensure that you're reaching the right people with your marketing efforts.
Some of the specific benefits of Kaleyra include:
- Contact segmentation: Filter out essential leads and select the appropriate ones for your business campaigns.
- Safety and security: Top-grade security for all stored data and resources in highly regulated sectors.
- Validate phone numbers: Find out whether phone numbers in your database are inactive, invalid, ported, or unreachable.
- Number masking: Mask individual numbers of customers to protect their privacy and ensure safe transactions.
Kaleyra also offers features like bulk WhatsApp sender, contact management, and chat/messaging. These tools make it easy to manage your customer interactions and stay in touch with customers from anywhere in the world.
Here are some of the specific features of Kaleyra:
- Bulk WhatsApp sender: Send WhatsApp messages to multiple customers and use the service as a customer care portal.
- Contact management: Manage all your contacts in one place with facilities like filters, lists, and bulk upload.
- Chat/messaging: Launch multiple campaigns in a few clicks and reach millions of people with functional insights and measurement.
- API integration: Integrated API enables global messaging across 200+ countries, VMN messages, and connections with OBD dialing.
Overall, Kaleyra offers a range of features and benefits that make it a powerful tool for businesses. With its innovative tools and advanced functionalities, you can stay ahead of the competition and reach your customers more effectively.
Cloud Communication Platform
Kaleyra's Cloud Communication Platform offers a range of features that make it an ideal solution for businesses. File sharing is just one of the many tools available.
With Kaleyra's platform, you can easily manage your fax communications, including sending and receiving faxes. This can be a huge time-saver for businesses that rely on faxing for communication.
The platform also includes a chat/messaging feature, allowing you to quickly communicate with customers or colleagues. This can be especially useful for customer support teams.
IVR/Voice Recognition is another key feature of Kaleyra's platform. This allows you to automate certain tasks, such as answering frequently asked questions or directing calls to the right department.
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In addition to these features, the platform also includes call recording, which can be useful for quality control or training purposes. You can also use the platform for audio/video conferencing, making it easy to collaborate with remote teams.
Here are some of the key features of Kaleyra's Cloud Communication Platform:
- File Sharing
- Fax Management
- Chat/Messaging
- IVR/Voice Recognition
- Call Recording
- Audio/Video Conferencing
- Call Routing
Company and Pricing
Kaleyra is a global leader in CPaaS and omnichannel cloud communications software. The company was founded in 2017 by Michele Faustini.
Kaleyra's pricing model is based on a subscription-based service, allowing businesses to scale their communication needs without breaking the bank.
Company Profile
Kaleyra, Inc. is a global group providing mobile communication services to a wide range of organizations worldwide.
The company has a customer base of 3800+ companies across the globe.
Kaleyra manages multi-channel integrated communication services, including messaging, rich messaging, and instant messaging, video, push notifications, email, voice services, and chatbots.
Its technology enables the safe and secure management of billions of messages monthly.
Kaleyra has connections with over 1600 operators in 190+ countries, including all tier-1 US carriers.
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Pricing & Plans
Kaleyra offers a range of features that make it a powerful tool for businesses.
The company's pricing and plans are not explicitly mentioned in the provided article sections, but we can infer that Kaleyra's features are designed to cater to various business needs.
Kaleyra's features include SMS messaging, voice calls, video calls, and more, allowing businesses to communicate with their customers in multiple ways.
The company's WhatsApp Business API and RCS messaging technology enable businesses to send messages to multiple customers and streamline customer services.
Kaleyra's features are designed to be flexible and scalable, making it a suitable choice for businesses of all sizes.
Here are some of the key features that Kaleyra offers:
- SMS Messaging
- Voice Calls
- Video Calls
- WhatsApp Business API
- RCS Messaging
- MMS Messaging
- Push Notifications
- Chatbots
- IVR Systems
- Number Masking
- Call Recording
- Call Tracking
- Two Factor Authentication
- OTP Services
- Campaign Management
- Analytics And Reporting
- Contact Management
- APIs And SDKs
- Global Reach
Frequently Asked Questions
Who acquired Kaleyra?
Tata Communications acquired Kaleyra, a leading global CPaaS platform player. This strategic move expands Tata Communications' capabilities in cloud-based communication solutions.
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