Is Revolut Safe for Your Money and Personal Data

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Revolut is a popular digital banking platform that offers a range of financial services, but is it safe for your money and personal data? One of the key factors to consider is security. Revolut uses 2-factor authentication to protect user accounts and PIN codes to secure transactions.

The company also has a robust security framework in place, which includes regular security audits and penetration testing to identify vulnerabilities. Revolut's security team is available 24/7 to respond to any potential security threats.

Revolut has also implemented advanced encryption methods, such as end-to-end encryption, to protect user data. This means that even Revolut's own staff cannot access sensitive information without proper authorization.

Ownership and Regulation

Revolut is a privately owned company, launched by software engineers Nikolay Storonsky and Vlad Yatsenko in 2015.

The company is authorised and regulated by the Financial Conduct Authority (FCA) here in the UK, and also operates globally, being regulated in the countries it operates in. This gives customers a level of security and protection.

Revolut is not a licensed bank, but is instead an electronic money institute (EMI) regulated by the FCA.

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Who Owns?

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Revolut is a privately owned company, launched by software engineers Nikolay Storonsky and Vlad Yatsenko in 2015.

The company's founders have a strong tech background, which has helped shape Revolut's innovative approach to financial services.

Revolut is authorised and regulated by the Financial Conduct Authority (FCA) in the UK.

This regulation ensures that Revolut operates within a framework of financial stability and consumer protection.

As a result, Revolut is able to offer its services to customers in the UK and other countries where it is regulated.

A Bank?

Revolut has a complex history when it comes to its banking status. It's not a licensed bank, but rather an electronic money institute (EMI) regulated by the FCA.

Revolut does hold a UK banking licence with restrictions, which it received in 2024. This licence allows it to operate as a UK bank and migrate its customer accounts to UK bank accounts.

However, Revolut used to operate under an electronic money licence in Ireland and several other EU countries, before receiving a banking licence in Lithuania in 2018. This licence allowed it to operate as a bank in Ireland and other EU countries.

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In fact, Revolut has a banking licence in Europe, granted by the Bank of Lithuania, which allows it to offer full banking services. This licence was granted in December 2018, and it's what enables Revolut to operate as a bank in certain EU countries.

Here are the key dates in Revolut's banking history:

  • July 2015 - Revolut founded in London
  • December 2018 - granted ‘specialised’ banking licence by Bank of Lithuania to accept deposits and offer loans to European customers (but not investments)
  • January 2021 - applies for UK banking licence
  • December 2021 - granted full EU banking licence
  • March 2024 - receives UK banking licence with restrictions

It's worth noting that Revolut has faced challenges in obtaining a UK banking licence, with some speculating that its reputation has taken a beating due to past controversies.

Account Verification

Account verification is a standard process in the financial industry, and Revolut is no exception. In the US, Revolut requires you to upload a photo of your government-issued ID document and your face, essentially a selfie of you holding your passport, driving license, or similar.

This step is intended to prevent fraud and illegal account use, ensuring that your account is secure and legitimate. To complete the verification process, you'll need to provide these specific documents, which will help Revolut verify your identity.

Revolut's verification process is designed to be straightforward and efficient, allowing you to access your account without any issues. By following these simple steps, you can ensure that your account is verified and ready for use.

Safety Measures and Protections

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Revolut has a number of sophisticated security features to keep your money and account safe. Revolut uses strict identity checks for new customers, biometric security, and personalised security settings to prevent criminals from creating accounts.

Revolut's preventative cybersecurity system uses machine-learning models and advanced algorithms to detect suspicious or high-risk transactions and send instant notifications. This system helps to prevent fraud and protect customer funds.

Your money is protected in the same way as it would be if you kept it in your regular bank account, thanks to Revolut's partnerships with banks and service providers. This means that your money is protected up to the legal maximum of $250,000.

Revolut offers digital wallets that cannot earn interest or go overdrawn, and you can use debit cards, standing orders, direct debits, and foreign currency exchange through Revolut. However, it's worth noting that Revolut cannot lend out customer funds.

Revolut has a strong focus on developing and implementing smart ways to protect customers and their accounts, using leading-edge technology to prevent fraud and protect customer funds. This includes automated and manual processes to prevent fraud and protect customer funds.

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Revolut's customer support team is available 24/7, with 4,000 strong team members ready to assist you with any issues or concerns. Revolut also offers two-factor authentication for sensitive transactions and virtual cards that can be used once and then the details are deleted.

Here are some of the key security measures that Revolut has in place:

  • Strict identity checks for new customers
  • Biometric security
  • Personalised security settings
  • Secure PIN storage in-app
  • Preventative cybersecurity system
  • Remote access detection
  • Two-factor authentication for sensitive transactions
  • Virtual cards
  • Regular app store updates to bolster security

Protection of Personal Data

Revolut takes the protection of personal data seriously, storing it in compliance with best practice and legal requirements. This means your data is kept safely and shared only in line with the Revolut privacy policy.

Revolut will store your data for at least 6 years, even after you close your account. This is to comply with regulatory rules that apply to all banks, not just digital ones.

You'll be informed if your data is being held and can't be deleted, so you'll always know what's going on with your information.

FSCS Money Protection

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Revolut doesn't currently offer protection for your money under the Financial Services Compensation Scheme (FSCS), but it uses safeguarding instead.

This means that Revolut keeps customer money separate from its own funds, held with an authorised bank. This is a good thing, but it's not the same as FSCS protection.

In fact, Revolut is likely to become part of the FSCS scheme once it officially becomes a UK bank. This would provide customers with FSCS protection, but for now, it's not available.

Interestingly, Revolut protects customer funds through thorough account verification and security measures, including 2-factor authentication processes. This is a good way to keep your money safe, but it's not the same as FSCS protection.

Revolut also has FDIC insurance up to the legal maximum of $250,000 USD, which is a good thing if you're storing large amounts of money with them.

Here's a comparison of FSCS protection and safeguarding:

So, while Revolut's safeguarding is a good thing, it's not the same as FSCS protection. If you're looking for FSCS protection, you may want to consider using a traditional bank instead.

Personal Data?

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Revolut stores personal data in compliance with best practice and legal requirements. This means your data is kept safely and shared only in line with their privacy policy.

Your data will be stored for at least 6 years. This is to comply with regulatory rules, just like a normal bank.

Revolut will inform you if your data is being held and can't be deleted. This is because even once your account is closed, some data may not be fully deletable.

Personal data is kept encrypted whenever it needs to be shared. This is an added layer of protection for your sensitive information.

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Safety and Security in the UK

Revolut is regulated by the Financial Conduct Authority (FCA) in the UK, which provides a level of protection for its customers.

Revolut has a strong focus on security, with features like strict identity checks, biometric security, and a preventative cybersecurity system that uses machine-learning models to detect suspicious transactions.

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The company also offers two-factor authentication for sensitive transactions and has a 4,000 strong customer support team available 24/7.

However, it's worth noting that Revolut has been criticized for the number of fraud complaints it has received from its customers, with the UK's Financial Ombudsman Service issuing more fraud 'views' to Revolut and its customers in 2023 than for all UK banks.

Despite this, Revolut's customers seem to be happy with the app, with a 'Great' score of 4.2 on review site Trustpilot based on 166,762 reviews.

Here are some key security measures that Revolut has in place:

  • Strict identity checks for new customers
  • Biometric security to safeguard account access
  • Personalised security settings, including trusted merchants and sign-in method
  • Secure PIN storage in-app
  • A preventative cybersecurity system
  • Remote access detection
  • Two-factor authentication for sensitive transactions
  • Virtual cards, which can be used once and then the details are deleted
  • Regular app store updates to bolster security

It's worth noting that while Revolut is not a bank in the classical sense, it does offer similar services and protection for customers' funds.

Preventing Scams and Fraud

Revolut has automated and manual fraud prevention measures in place to spot any unusual activity and protect customer accounts. These measures can lock your account temporarily while they carry out checks to ensure your money is safe.

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You can take a few simple steps to avoid scams and fraud, such as being cautious of advance fee frauds, charity frauds, and investment fraud. These types of scams often involve tricking you into paying into non-existent investment vehicles or supporting a bogus charity.

Revolut claims to be seven times better at stopping card fraud than the main high-street banks. This is due to its range of in-app security features that you can toggle on and off at the touch of a button, such as disabling online payments or contactless payments.

You can also stay in control of your money with push notifications on your spending, so you'll know immediately when your card has been used. Additionally, Revolut's virtual disposable cards make paying for goods online super safe.

To protect your money, Revolut uses thorough account verification and security measures, including 2 factor authentication processes. This helps to prevent unauthorized transactions and reduce the risk of fraud.

Here are some security features you can use to prevent scams and fraud:

  • Disable online payments or contactless payments
  • Temporarily freeze and unfreeze your card
  • Block certain transactions
  • Use virtual disposable cards

It's also worth noting that Revolut's funds are FDIC insured up to the legal maximum of 250,000 USD. This means that your money is protected in the unlikely event of a collapse.

Comparison and Alternatives

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Revolut offers a range of features that set it apart from traditional banks, including real-time exchange rates and fee-free spending abroad.

One alternative to Revolut is N26, a digital bank that offers similar features and a user-friendly app.

Revolut's security measures, such as two-factor authentication and encryption, are robust and effective.

However, some users may find the fees associated with Revolut's premium features, such as travel insurance and concierge services, to be steep.

Revolut's customer support is available 24/7 and can be contacted via phone, email, or in-app chat.

For those who prefer a more traditional banking experience, a high street bank like Barclays or HSBC may be a better option.

Revolut's mobile app is highly rated and allows users to manage their accounts and make transactions on the go.

It's worth noting that Revolut is not a bank in the classical sense, but rather a licensed electronic money institution.

Consumer Protections and Safeguards

Revolut doesn't currently offer protection for your money under the Financial Services Compensation Scheme (FSCS), but it uses safeguarding to protect your money in case the company should go under.

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Revolut keeps customer money separate to its own funds, held with an authorised bank. This means your money is protected in case Revolut goes out of business.

If you're wondering if Revolut is safe for large amounts, the good news is that your funds are FDIC insured up to the legal maximum of 250,000 USD.

Revolut protects customer funds through thorough account verification and security measures, including 2-factor authentication processes.

However, e-money firms like Revolut have weaker consumer protections compared to banks, but they still follow the Payment Services Regulations (PSRs), which establish your rights to a refund in cases of unauthorised transactions.

Both EMIs and banks must implement the new Consumer Duty, aimed at raising the standard of care for all customers across financial services.

Regulatory Compliance and Treatment of Victims

Revolut's handling of fraud cases has raised concerns, with Which? reporting that not one of the victims they spoke to was reimbursed despite having their accounts drained in minutes.

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The Financial Ombudsman Service data from 2023 shows that Revolut fraud complaints outstripped all banks, highlighting the need for improvement in its fraud-handling practices.

Revolut initially refused to refund four victims who had fallen victim to a fake helpline scam in 2020, despite failing to spot highly unusual transactions and the use of remote access software to access their accounts.

It eventually reviewed its APP procedures and offered full refunds in all but one of the cases shared with them by Which?, after being told to stand their ground by the advocacy group.

The question remains as to why Revolut is a preferred target for cybercriminals, with some speculating that it may be due to the e-money firm's lower likelihood of spotting and stopping suspicious transfers.

Kristen Bruen

Senior Assigning Editor

Kristen Bruen is a seasoned Assigning Editor with a keen eye for compelling stories. With a background in journalism, she has honed her skills in assigning and editing articles that captivate and inform readers. Her areas of expertise include cryptocurrency exchanges, where she has a deep understanding of the rapidly evolving market and its complex nuances.

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