BitMart Legit or Scam: A Comprehensive Review

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BitMart is a well-established cryptocurrency exchange that has been around since 2017. Founded by a team of experienced professionals, the exchange has gained a significant following globally.

The exchange is registered in the Seychelles, a country known for its favorable regulatory environment for cryptocurrency businesses. As a result, BitMart has been able to operate with relative freedom.

BitMart offers a wide range of services, including spot trading, margin trading, and staking. Users can trade over 1,000 different cryptocurrencies, making it a popular choice for traders.

The exchange claims to have a strong focus on security, with a team of experts working around the clock to ensure the safety of user funds.

Security and Legitimacy

BitMart has a history of security incidents, with a hack in 2021 resulting in a loss of nearly $200 million. The platform has not confirmed whether it fully reimbursed affected users.

BitMart's security measures are not up to par, lacking advanced features like biometric authentication or even a passcode on its mobile app. The platform relies on standard security protocols, which have been breached in the past.

Here's a breakdown of BitMart's security features:

Despite its security issues, BitMart is a legitimate cryptocurrency exchange with over nine million users in over 180 countries.

What

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Security and legitimacy are often intertwined, and understanding what constitutes security is a crucial step in establishing legitimacy.

Security can be defined as the protection of assets, people, and information from unauthorized access, use, or destruction.

Legitimate security measures prioritize transparency and accountability, such as regular audits and third-party assessments.

The use of encryption, firewalls, and access controls are essential components of security, as they safeguard sensitive information and prevent unauthorized access.

A legitimate security framework also emphasizes the importance of risk management, identifying potential vulnerabilities and taking proactive steps to mitigate them.

Security and Transparency

BitMart's security is a major concern, with a history of hacks and security breaches. In 2021, the platform lost nearly $200 million to hackers, and while it promised to reimburse affected users, there's no confirmation on whether this was completed.

The platform lacks advanced security features, such as biometric authentication or even a passcode, in its mobile app. This is a significant oversight, given the importance of protecting users' assets.

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BitMart's security measures are not robust enough to prevent large-scale hacks. Despite its hybrid hot and cold wallet system and multi-signature technologies, the platform has been breached multiple times.

The exchange has an active bounty program, with a minimum reward of 2,000 BMX (~$700), but this is not enough to compensate for the lack of security measures.

Here's a breakdown of BitMart's security ratings from various sources:

Overall, BitMart's security is a major concern, and users should exercise caution when using the platform.

Know Your Customer (KYC)

BitMart's Know Your Customer (KYC) process is a crucial aspect of ensuring security and legitimacy on the platform. The verification process has two levels, each requiring different data.

Level 1 KYC is relatively straightforward, requiring only personal information such as your name, date of birth, and country of residence. This level of verification is a good starting point, but it's not enough to unlock full functionality.

On a similar theme: Bitmart Kyc

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To access full functionality, you'll need to upgrade to Level 2 KYC, which includes all the features of Level 1 and requires a government ID and facial verification. During my tests, I was able to easily reach the second level and access full functionality within 24 hours.

Institutional-level customers have a separate KYC process that requires submitting a different set of documents. This additional layer of verification is likely due to the more complex nature of institutional transactions.

Trading Experience

BitMart's trading experience is available in both desktop and mobile versions. The mobile app is better suited for beginners due to its lighter interface.

The desktop interface is slightly cluttered, making it a better fit for experienced traders. During my tests in the Chrome browser, I found BitMart's performance and transaction speed to be excellent.

Here are some of the key trading options and features available on BitMart:

Hodlers & Position Traders: Acceptable Choice

Exterior of a building featuring a prominent BTC and exchange sign, indicating a cryptocurrency location.
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As a hodler or position trader, you're likely looking for an exchange that offers a wide variety of tradeable assets to diversify your portfolio. BitMart has over 1,500 tradeable assets, making it a great choice for finding rare coins.

The exchange regularly launches promo campaigns and offers affiliate rewards to crypto influencers, which can be a great way to earn some extra income. However, it's worth noting that BitMart doesn't feature any welcome offers.

One of the benefits of using BitMart is its range of crypto-earning tools, including Savings, Staking, Dual Investment, and ETH 2.0. These tools allow you to earn passive income through price fluctuations and traditional staking.

Here are some of the key features of BitMart's crypto-earning tools:

However, it's worth noting that BitMart experienced a security breach in 2021, which may make it a less secure choice for long-term storage of assets.

Trading Experience

Trading on BitMart is a straightforward experience, with over 1,500 tradeable assets available to investors.

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You can create an account using either an email address or a phone number, and then complete a two-level verification process to gain full access to the exchange's features.

The exchange regularly launches promo campaigns and offers affiliate rewards to crypto influencers, making it an attractive choice for position traders and hodlers.

Deposits and withdrawals are also relatively easy, with direct crypto deposits and withdrawals available, although fiat transactions are limited to third-party services like Simplex and MoonPay.

Here's a breakdown of the withdrawal fees on BitMart:

The exchange also offers a P2P trading service that enables one to buy and sell crypto for fiat directly, making it a convenient option for those looking to trade with others.

However, it's worth noting that the exchange experienced a security breach in 2021, which may make it a less appealing choice for storing assets long-term.

Trading Process

Trading on BitMart is a straightforward process. The platform features four different accounts: Spot, Margin, Futures, Earn, and Buy & Sell.

You can start trading with assets deposited directly into the Spot account, eliminating the need for internal transfers.

A flat 0.1% fee is charged for transactions, which matches the fee declared on the dedicated page.

Step 2:

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BitMart features four different accounts: Spot, Margin, Futures, Earn, and Buy & Sell.

The assets you deposit will arrive directly in the Spot account, so you won't need to make any additional internal transfers to start trading.

During my testing, I exchanged USDT for LTC, and the transaction was executed almost instantly.

The platform charges a flat 0.1% fee, which matches the fee declared on the dedicated page.

Step 3: Withdrawal and Review

Withdrawal fees on BitMart can be quite high, with some cryptocurrencies incurring fees as high as 10%. I've seen this firsthand during my tests, where BitMart charged a withdrawal fee of 0.008 LTC ($0.54), which is 8 times higher than Bybit's fee of 0.001 LTC ($0.07).

The process of withdrawing funds from BitMart is relatively straightforward, with a clear "Withdraw" button easily accessible throughout the interface. You can send digital assets to an external wallet or transfer funds to another BitMart user, with the latter being free of charge.

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BitMart charges a fixed withdrawal fee of 1 USDT, regardless of the amount, which is a bit steep in my opinion. This fee is transparently displayed when selecting a network from the drop-down menu.

If you're withdrawing fiat currency, BitMart relies on its partner MoonPay to process the transaction. According to MoonPay's official website, the fees for withdrawing $100 via ACH, VISA, or MasterCard are 1%, 4.5%, and 4.5% respectively.

Deposit

BitMart offers a variety of deposit options, but the fees can be a bit complicated.

You can deposit using ACH, Wire Transfer, Credit/Debit Card, and Crypto, with no fees charged by BitMart for these methods. However, PayPal/E-Wallet is not available.

Some cryptocurrencies, like 10SET or AIAKITA, may incur fees ranging from 1% to 10% for crypto deposits.

For fiat deposits, BitMart uses third-party services like Simplex and MoonPay, which can be quite expensive. For example, Simplex charges a fee of 2.45% for a $100 deposit.

Here's a breakdown of the fees charged by BitMart's partner services:

It's worth noting that BitMart does not charge any additional service fees for fiat deposits, but the fees charged by these partners can be quite high.

Customer Support

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BitMart's customer support is a mixed bag. They have a built-in AI bot that supports multiple languages, including Russian, which can connect you to a human agent within 2 minutes.

The support team is helpful, providing information on trading features and security, and the response time is fast. However, they may not always address your question directly.

You can contact BitMart support through live chat, a help center, or a ticket-based system. The live chat feature is a chat box that connects you with an agent promptly.

BitMart's Trustpilot score is 3.1 out of 5, with over 2,000 reviews. Many users either hate or love the exchange, with positive reviews highlighting the easy-to-use interface and design.

The negative reviews often mention times when funds have been withheld. In contrast, Changelly's support team provided a detailed answer to a similar question, showing that good support can make a big difference.

Unfortunately, BitMart's support team may not always read your inquiry carefully, as evidenced by a generic reply to a question about third-party insurance.

Pros and Cons

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BitMart offers a large number of cryptocurrencies, over 1,000, which is a significant advantage for users. This means you can buy and sell a wide range of digital currencies and tokens.

The platform also provides a simple buy/sell crypto option, making it easy for beginners to get started with just a few clicks. You can buy Bitcoin and other digital currencies using various payment methods.

However, BitMart has faced some significant security concerns, including a large-scale hack in 2021 where $196 million worth of cryptocurrency was stolen. This highlights the importance of security measures in protecting user funds.

Here are some key pros and cons of using BitMart:

Pros

BitMart has a lot going for it, and here are some of the key benefits that make it a great choice for cryptocurrency enthusiasts.

BitMart supports over 1,000 digital currencies and tokens, giving users a vast selection to choose from.

One of the standout features of BitMart is its staking and savings products, which allow users to earn crypto.

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The exchange offers a simple buy/sell crypto option, making it easy for beginners to get started with just a few clicks.

Here are some of the key pros of using BitMart:

  • Competitive trading fees
  • Beginner-friendly
  • Buy crypto with credit & debit cards, PayPal, and more
  • Many extra features
  • A wide selection of cryptocurrencies

BitMart also offers a $3,000 Welcome Bonus to new users who sign up with the referral code RNkSub.

Cons

BitMart has its share of downsides, and it's essential to be aware of them before using the platform.

The exchange was hacked in December 2021, resulting in the theft of $196 million worth of cryptocurrency. This suggests that the exchange's security measures may not be sufficient.

Several users have shared negative feedback about BitMart on customer review sites and social media, indicating potential issues with customer satisfaction.

Higher fees apply when buying crypto with fiat, which might be a consideration for users.

Features and Tools

BitMart's features and tools are quite impressive, and it's great to see that they cater to both beginners and experienced traders. The platform offers a traditional crypto spot trading market with professional trading charts and various order types, including market, limit, and stop limit/trigger orders.

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BitMart also supports margin trading with up to 5x leverage, which can be a great option for those who want to take on a bit more risk and potentially earn higher rewards. However, it's essential to be cautious with leverage trading, as it can also lead to significant losses.

The platform's futures market is another exciting feature, offering up to 100x leverage and over 100 USDT- and coin-marginated futures contracts. This can be a great option for those who want to diversify their trading strategies and explore new opportunities.

Features for All

BitMart's features are incredibly robust, with something for every type of trader. The platform supports traditional crypto spot trading, complete with professional trading charts and various order types like market, limit, and stop limit/trigger orders.

BitMart's spot trading market is a great starting point for beginners, with all the necessary tools to get started. The platform also offers margin trading with up to 5x leverage for those who want to take on a bit more risk.

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For even more advanced traders, BitMart has a futures market that supports up to 100x leverage. With over 100 USDT- and coin-marginated futures contracts to choose from, you can select the one that best fits your strategy.

BitMart also offers copy trading, which allows you to copy other trader strategies. This feature is especially useful for beginners who want to learn from more experienced traders.

Here are some of the key features of BitMart's trading platform:

If you're interested in non-fungible tokens (NFTs), BitMart also has an NFT marketplace that supports fixed-price NFTs. Just keep in mind that there's a flat 1% BitMart trading fee for all NFT purchases and sales.

Staking and Earning Options

BitMart offers a variety of staking and earning options to help you maximize your crypto holdings.

You can earn interest on your idle crypto holdings using the Savings feature, which offers flexible or fixed terms and APYs ranging from 1% to 100%.

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The Staking feature allows you to lock up or escrow crypto to earn rewards, perks, or more crypto in return, with APYs ranging from 0.3% to 7%.

Dual Investment is a non-guaranteed, floating-income investment product that can be settled in one of two currencies, with APYs ranging from 0.06% to 171.55%.

ETH 2.0 staking is also available, which gives users exposure to Ethereum staking without the intensive requirements of running a full node, with an APY of 4%.

VIP Wealth Management is a service for VIP users and high-net-worth individuals, offering risk management advice, investment strategies, and better rates.

Here's a comparison of BitMart Earn tools:

Additionally, you can earn rewards by completing tasks in the Rewards Hub, which includes signing up, inviting friends, buying crypto, and participating in trading activities.

New Crypto and NFT Projects

BitMart's Launchpad gives users early access to promising crypto projects through Initial Exchange Offerings (IEOs) by holding BMX tokens.

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You can earn lottery tickets and get a fair chance to purchase discounted tokens from featured projects. BMX is the BitMart token, which has several use cases on the platform, including reducing BitMart trading fees.

The Launchpad simplifies participation in IEOs with its clear process and strict project vetting, guaranteeing that token prices won’t drop below their initial listing price within the first 72 hours.

The BitMart INO (Initial NFT Offering) serves as a launchpad for creative and innovative NFTs, providing a space for creators to debut their work. This feature enhances investment opportunities by giving users early access to quality projects.

You can vote on which crypto asset should be listed on the exchange and get a chance to win an airdrop of that asset once it's listed through the BitMart Vote Listing.

Exchange Review

BitMart has received noticeable praise for its features, which include a user-friendly interface and additional features compared to other exchanges.

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Some users appreciate BitMart's extreme security, which is a major concern for many traders.

The exchange has managed to stand out in the market by merging these features with user-friendliness, making it an amazing option in the opinion of many.

However, some users have expressed concern about the fees, finding them to be a bit high.

Overall, BitMart has received positive reviews from users, with some even considering it their top choice for cryptocurrency trading.

Exchange Review

BitMart Exchange Review is a great platform for trading cryptocurrencies. It has some amazing features that make it stand out from other exchanges.

One of the notable pros of BitMart is its extreme security, which is a major plus for users. They are very worried about standing out in the market, and it works.

BitMart merges additional features and user-friendliness, making it a great option for users. It's one of the best options in my opinion.

Take a look at this: Is Creditone Legit

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However, there's one notable con to keep in mind - the price can be a bit high due to the fees. I think it would be super manageable for an exchange like BitMart to have lower fees.

Despite this, BitMart meets all the needs of users and is a viable option for trading cryptocurrencies long-term. It's number 1 on my list for now.

Final Verdict

BitMart is a global crypto exchange that both beginners and experienced traders can use to buy and sell an exceptionally long list of digital assets.

The exchange offers a range of yield-generation opportunities for crypto holders and gives users early access to tokens issued via its in-house token launchpad.

However, the exchange suffered a large-scale hack in December 2021, resulting in almost $200 million in funds being stolen by hackers.

Customer wallets were affected by the hack, which may be a concern for potential users.

Frequently Asked Questions

Is BitMart allowed in the US?

No, BitMart is not accessible in the US due to strict cryptocurrency regulations. Check our website for a list of supported countries and regions.

Can you withdraw from BitMart?

Yes, you can withdraw from BitMart by logging into your account and navigating to the Withdrawal page. To initiate a withdrawal, follow the steps outlined on the BitMart website.

What country is BitMart from?

BitMart is registered in the Cayman Islands, but it operates globally with offices in the US, China, and South Korea.

Adrian Fritsch-Johns

Senior Assigning Editor

Adrian Fritsch-Johns is a seasoned Assigning Editor with a keen eye for compelling content. With a strong background in editorial management, Adrian has a proven track record of identifying and developing high-quality article ideas. In his current role, Adrian has successfully assigned and edited articles on a wide range of topics, including personal finance and customer service.

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