
Instacart has become a convenient way to get groceries delivered to our doorsteps, but with convenience comes the risk of fraud. Scammers are taking advantage of Instacart's popularity to commit various types of fraud.
One common scam involves fake Instacart shopper profiles, which can be used to steal personal and financial information. These profiles often appear legitimate, complete with fake photos and reviews.
To avoid falling victim to this type of scam, be cautious when interacting with Instacart shoppers. Always verify the shopper's identity before sharing any personal or financial information.
Instacart has implemented various security measures to prevent fraud, including two-factor authentication and secure payment processing.
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Understanding Instacart Fraud
Instacart fraud is a serious issue that can cause financial loss and damage to your reputation. Unfortunately, scammers have found ways to exploit the platform for their own gain.
Scammers can target customers by exposing their payment information and making unauthorized charges. They can also promise tips that never materialize or make fake complaints to get what they want.
Instacart scams can happen through messages or notifications that ask for money outside of the platform's payment system. This is a red flag, as Instacart will never ask you to pay through a bank deposit.
Some common tactics scammers use include sending messages with poor grammar, bad spelling, and weird sentences. They may also try to create a sense of urgency to get you to send money or personal information.
Here are some red flags to watch out for:
- Messages that ask for money away from the platform’s payment system
- Messages that redirect you to weird links that don’t look like the Instacart website
- Poor grammar, bad spelling, and weird sentences
- Messages and emails that use a tone of urgency
- Messages that ask you to pay money for discounts, promos, or to have your account activated
If you follow these tips and still get scammed, don't worry - it's not uncommon. Scammers are constantly updating their techniques to stay ahead of the game.
Types of Instacart Fraud
Instacart fraud can take many forms, but some common types include tip baiting scams, fake verification code scams, and account takeover and fraudulent orders. Instacart tip scams involve customers deceiving shoppers into believing they have received a large tip, then retracting it after the purchase. This can be frustrating for shoppers who rely on tips to earn a living.
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Some scammers use bots to make fake orders or accept them, which can give them an advantage over other shoppers. Bots can also be used to increase someone's rating on the app, qualifying them for rewards and promotions. Shoppers should be wary of unusually high tips or orders that seem suspicious.
Other types of Instacart fraud include delivery theft scams, where shoppers steal items during delivery, and financially-related scams that target shoppers' payment systems. Scammers may ask for illegitimate refunds or claim they received incomplete orders. To avoid these scams, shoppers should regularly monitor their accounts for unusual activity and change passwords frequently.
Here are some common red flags to watch out for:
- Receiving a message that asks for money away from Instacart's payment system
- Messages that redirect you to weird links that don’t look like the Instacart website
- Poor grammar, bad spelling, and weird sentences that don’t make sense
- Messages and emails that use a tone of urgency
- Messages that ask you to pay money for discounts, promos, or to have your account activated
Tip Baiting
Tip baiting is a common scam on Instacart, where customers lure shoppers with high tips that are then significantly reduced or entirely withdrawn after delivery. This dishonest practice exploits shoppers, making them accept low-paying orders for the promise of a high tip that never materializes.
Customers may claim that they canceled the tip because of a mistake with the order, which could impact the shopper's future earning potential. This can be frustrating for shoppers who rely on tips to make a living.
Here's how tip baiting typically works:
- A customer places an order and tips the shopper an amount that seems generous.
- The shopper fulfills the order and completes the purchase using their Instacart payment card.
- After the delivery is complete, the customer reduces the tip or removes it altogether, leaving the shopper without the promised earnings.
Instacart guarantees shoppers the majority of the customer's tip, and any changes made to the tip should alert the shopper immediately. In cases where a tip reduction occurs, shoppers may contact Instacart support and report the incident to recover their earnings.
Financial Customer Targeting
Financial customer targeting is a common type of Instacart fraud that can result in stolen money and compromised personal information. Scammers use various tactics to trick customers into sharing their financial and personal details.
Some scammers pose as Instacart representatives, calling unsuspecting customers to offer free deliveries and promotions in exchange for their personal and financial information. Unfortunately, people who believe these claims usually have their money stolen.
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Scammers may also request upfront payments to make customers eligible for special membership programs. This is a red flag, as legitimate Instacart programs do not require payment to participate.
Financial-related scams can jeopardize people's financial security and make them lose their trust in Instacart. They involve using technology to convince people that they're using Instacart when they aren't.
Scammers may create fake Instacart websites that mimic the official Instacart platform, promising promotions or discounts to trick customers into sharing their login credentials and other sensitive information.
Customers should be cautious of any unsolicited contact and verify the identity of the person before sharing any personal information. Legitimate Instacart representatives will never ask for financial or personal details over the phone or through unsolicited emails or texts.
Financial customer targeting scams can result in stolen money, compromised personal information, and damaged credit scores. It's essential to stay vigilant and report any suspicious activity to Instacart customer support immediately.
Bots and Order Sniping
Bots can be used to automatically accept the most lucrative orders, denying fair opportunities to other shoppers.
Some shoppers use bots to accept orders, which can compromise the system's integrity.
Bots can give someone an advantage over others by accepting orders quickly, allowing them to qualify for rewards and promotions.
This unfair advantage can lead to a less enjoyable experience for other shoppers and a less trustworthy app overall.
Fake Delivery
Fake delivery is a common type of Instacart fraud. Scammers may quickly mark items as shopped and then falsely claim to have delivered the order.
They might use fake delivery confirmation messages or emails to trick customers into thinking their order has arrived. This can be especially convincing if the customer receives a generic picture of the order.
Some red flags to watch out for include:
- Orders being marked as delivered suspiciously fast
- Generic pictures being provided as proof of delivery
This type of scam can be frustrating for customers who are left without their groceries. It's essential to verify the delivery and check the order carefully to avoid falling victim to fake delivery scams.
Protecting Yourself
Protecting yourself from Instacart scams is crucial. Be alert to the fact that scams exist, whether it's over the phone, by mail, or email, and consider the possibility that the approach may be a scam.
Here are some tips to protect yourself:
- Don't open links sent to you in emails from unknown sources, you risk being directed to scam sites.
- Don't share your Instacart Shopper login or respond to phone calls asking for remote access to your Instacart account – hang up – even if they mention the company.
- Choose your passwords carefully, choosing passwords that would be difficult for others to guess and update them regularly.
- Be wary of unusual payment requests, scammers will often ask you to use an unusual payment method.
- Get Scam Alert and stay alerted about the most recent scams.
Overcharging
Overcharging scams are a real concern, especially on shopping platforms. Scammers pose as shoppers to convince people they must pay higher charges.
They exploit the customers’ trust in the platform before realizing that they paid more than they should. This can happen when a scammer adds extra items to the cart or changes items to make customers pay more.
The customer will unknowingly pay this amount, and the scammer will take the money. The customer will only realize that there are extra charges after revising the receipt.
Some shoppers have their accounts suspended and deactivated for various reasons, likely due to overcharging scams. It's essential to be vigilant and review your receipts carefully.
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Fake Recruitment Offers

Scammers can pose as Instacart recruiters, asking for upfront payments or fees.
These fake offers promise lucrative opportunities or promise to accelerate the application process, but they're not from real Instacart representatives.
Some scammers post fake job offers, promising people they'll work for Instacart and gain a lot of money.
Many people are eager to join Instacart's community, so scammers ask them for upfront payments or extra fees.
These scammers understand that people are desperate to make money, and they use that to their advantage.
Unfortunately, people end up getting scammed, and they realize too late that they're not dealing with real Instacart representatives.
Secure Payment Methods
Instacart supports several payment methods and encourages users to choose only these secured ones. These methods are safe and trustworthy, so you can shop with confidence.
Using any unauthorized payment method means that the platform won’t help you if you request a refund or notice fraudulent activity. This is a big risk, so be sure to stick with the approved payment methods.
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Instacart will never ask you for payments outside the platform, and won’t ask you to share your banking information. This is a red flag – if someone asks you for this info, it's likely a scam.
Before accepting any job offer, ensure you’re receiving it through the official website. This will help you avoid fake job offers that might try to steal your sensitive info.
Protect Yourself
Be alert to the fact that scams exist, whether it's over the phone, by mail, or email, and always consider the possibility that the approach may be a scam.
Don't open links sent to you in emails from unknown sources, as you risk being directed to scam sites.
Instacart employees will never ask you for your login info, even if your account is suspended, so don't share your username, password, or any private information with anyone.
To resolve suspension and deactivation issues, employees don't need your personal data.

If you receive a call from someone claiming to be from Instacart support, hang up - no one from Instacart support will randomly call you and ask for this information.
To secure your account, choose strong passwords that include a mix of upper and lower case letters, numbers, and symbols, and update them regularly.
Be wary of unusual payment requests, such as preloaded debit cards, gift cards, or iTunes cards, as scammers often ask for these.
To stay protected, get Scam Alert and stay informed about the latest scams, including Social Security Scams, IRS Scams, and Phishing Scams.
Some common scams to watch out for include fake Instacart websites, fake recruitment offers, and fake job offers.
To avoid these scams, always verify the sender of emails and text messages from Instacart, and report any suspicious messages.
Instacart does run background checks on its shoppers, but some scammers still slip through the system, so be cautious when using the app.
If you do fall victim to a scam, contact the FBI's Internet Crime Complaint Center, which alerts the agency to growing crime trends.
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Here are some additional tips to protect yourself:
- Be cautious of fake verification code scams, where scammers trick shoppers into revealing a verification code sent to them.
- Double-check the sender of emails and text messages from Instacart to ensure they are legitimate.
- Use secure payment methods, such as those supported by Instacart, and never share your banking information with anyone.
- Keep your login data safe and never share it with anyone, even if your account is suspended.
- Be wary of unusual payment requests and always verify the sender of emails and text messages from Instacart.
Identify and Avoid Fraud
Instacart fraud is a real concern, and being aware of the warning signs can help you avoid falling victim to it. Instacart will never ask you to pay through a bank deposit.
If you receive a message that redirects you to a weird link that doesn't look like the Instacart website, it's likely a scam. These links are often used to steal your personal and financial information.
Scammers often use poor grammar, bad spelling, and weird sentences that don't make sense to try to trick you. These are usually planned and executed by overseas bots.
Be cautious of messages and emails that use a tone of urgency, as Instacart won't urge you to send money or any personal or financial information. Urgency is a common tactic used by scammers to get you to act quickly.
If you're asked to pay money for discounts, promos, or to have your account activated, it's a red flag. Instacart won't ask you to pay for these things.
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Here are some common red flags to watch out for:
- Messages that ask for money away from the platform's payment system
- Messages that redirect you to weird links that don't look like the Instacart website
- Poor grammar, bad spelling, and weird sentences that don't make sense
- Messages and emails that use a tone of urgency
- Messages that ask you to pay money for discounts, promos, or to have your account activated
Common Scams and Tactics
Instacart shoppers and customers are vulnerable to various scams and tactics that can compromise their accounts and finances. Scammers may create fake Instacart websites that mimic the official platform, promising promotions or discounts to trick people into sharing their personal and financial information.
Some common scams targeting Instacart shoppers include cancellation scams, substitution scams, and damaged or missing item claims. These scams can result in financial losses and damage to the shopper's reputation. Shoppers should be cautious when dealing with suspicious requests or orders.
Scammers may also use fake verification codes to hijack shoppers' Instacart accounts, gaining access to personal and financial information. Shoppers should never share their verification codes with anyone.
Fake delivery scams are another common tactic, where scammers quickly mark items as shopped and falsely claim to have delivered the order. This can result in financial losses for the shopper and damage to their reputation.
Here are some common scams and tactics to watch out for:
Instacart customers can also be victims of scams, such as fake complaints about wrong or missing items. These complaints can result in refunds and damage to the shopper's reputation. Shoppers should be cautious when dealing with suspicious complaints and report any issues to Instacart support immediately.
What to Do If You're a Victim
If you're a victim of Instacart fraud, the first thing to do is report the problem to Instacart's customer service. You can reach them at 1 (888) 246-7822.
You have four days to self-report an issue with your order, which can include missing items, wrongly purchased items, spoiled products, or poor replacements.
If you notice fraudulent activity on your order, such as a higher charge and missing items, you should report it to Instacart immediately.
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What should I do if I get infected?
If you get infected, report it immediately. You have four days to self-report an issue with your order, which may include missing items, wrongly purchased items, spoiled products, or poor replacements.
Instacart scams often involve a higher charge and missing items.
Scam Victim Support
If you think you've been scammed on Instacart, the first thing to do is report the problem. You can contact Instacart's customer service by calling their phone number at 1 (888) 246-7822.
Stay Safe
To stay safe from Instacart scams, be alert and protect yourself by following the tips provided. Warn your family and friends about these scams by sharing this article using the buttons provided.
Officially reporting scammers to Instacart is a good idea by contacting their Care support.
Conclusion and Final Thoughts
Instacart scams are a serious concern, and it's essential to be aware of the tactics used by scammers.
Scammers can steal your money, personal information, and other sensitive data through suspicious emails, texts, and calls.
To stay safe, it's crucial to stay updated with the latest scamming tactics and security practices.
You can outsmart scammers by being vigilant and taking necessary precautions.
Frequently Asked Questions
Has Instacart been breached?
Yes, Instacart experienced an unauthorized access incident, but customer data was not compromised. Approximately 2,180 shoppers were affected, but their information was not accessed or impacted.
Will Instacart refund a stolen order?
Unfortunately, Instacart does not offer refunds for stolen orders. However, you can report any issues with your order, including missing or damaged items, within 4 days for a credit or refund
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