I&M Bank Uganda Expands Branch Network and Enhances Operational Efficiency

I&M Bank Uganda has been actively expanding its branch network to better serve its customers. The bank has opened several new branches across the country.

This expansion has enabled the bank to increase its presence in various regions, making it more accessible to a wider population. The bank's efforts to improve its reach have been successful, with many customers now able to access its services more conveniently.

With the new branches, I&M Bank Uganda has also enhanced its operational efficiency, allowing it to process transactions and provide services more quickly.

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I&M Bank Uganda has a solid financial foundation. The bank's annual revenue was $70.4 million in 2025, demonstrating its ability to generate significant income.

The bank's financial performance is a testament to its stability and growth potential.

I&M Bank Uganda's financial reports show a steady increase in revenue over the years, indicating a successful business strategy.

Take a look at this: I&M Bank Limited

I&M Bank Uganda has a significant presence in the country, with a network of branches spread across various regions. As of May 2021, the bank had a total of 11 branches in the central, eastern, and northern regions of Uganda.

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The bank's branches are strategically located to cater to the needs of its customers. For instance, the Main Branch is situated in I&M Plaza, 6/6A Kampala Road, Kampala, making it easily accessible to those in the central business district.

Here's a list of the bank's branches, including their locations:

I&M Bank Uganda has a significant presence in the country, with a network of branches spread across various regions. As of May 2021, the bank had a total of 11 branches in the central, eastern, and northern regions of Uganda.

The bank's branches can be found in major towns and cities, making it easily accessible to customers. For instance, the Main Branch is located in I&M Plaza, 6/6A Kampala Road, Kampala.

Here is a list of the bank's branches:

The bank's headquarters and main branch are located in the central business district of Kampala, at Kingdom Kampala, Plot 31A-35A and 37A-39A, Nile Avenue.

If you're looking to establish a presence in Uganda, you'll need to know the NAICS code for I&M Bank Uganda. The NAICS code for I&M Bank Uganda is 52, 522110, 522, 52211, and 5221.

In Uganda, NAICS codes are used to classify businesses by industry. I&M Bank Uganda falls under the category of banking and financial services. This is reflected in its NAICS code, which identifies the bank as a financial institution.

Related reading: Bank Naics Code

I&M Bank Uganda's acquisition by I&M Holdings Limited was a significant milestone in the bank's history. In July 2020, I&M Holdings signed an agreement to buy 90% equity in Orient Bank Limited for over KSh 2 billion (US$20 million).

The acquisition was valued at US$33.6 million in November 2020, with the final price rising to KSh 4.1 billion (US$36.26 million) in January 2022 after the valuation of the quality of assets of the acquired subsidiary. The transaction was subject to regulatory approval from Uganda and Kenya, which was obtained on 30 April 2021.

At the time of the acquisition, I&M Bank Uganda had a customer base of about 70,000, deposits worth KSh 18.2 billion (US$170.09 million), and a net loan book of approximately KSh 7.7 billion (US$71.96 million). The bank employed 340 members of staff, in 14 networked branches, and maintained 22 automated teller machines.

Acquisition is a crucial step in any business strategy, and it's fascinating to see how I&M Holdings Limited went about acquiring Orient Bank Limited.

In July 2020, I&M Holdings Limited signed an agreement with Orient Bank Limited's shareholders to buy 90% equity in the issued share capital of Orient Bank Limited, a transaction valued in excess of KSh 2 billion (US$20 million).

The acquisition price was initially reported to be US$33.6 million for 90% shareholding in Orient Bank, according to Business Daily Africa.

The acquisition was subject to regulatory approval from Uganda and Kenya, which was eventually obtained by I&M Holdings Limited.

Here's a breakdown of the shareholding in I&M Bank Uganda after the acquisition:

The acquisition was concluded on 30 April 2021, after necessary approvals were obtained from regulatory bodies including the Central Bank of Kenya and the Bank of Uganda.

I&M Bank Uganda's tech-driven strategy is centered around enhancing service delivery and operational efficiency through the use of Finacle, a robust and versatile core banking solution. This strategic move is expected to broaden the bank's financial services and solutions.

The implementation of Finacle's web-based platform supports multi-currency transactions and consolidates all digital channels under one banking platform, offering an omni-channel experience. This is a significant milestone in the bank's digital transformation journey.

By providing a wide range of financial services and solutions under a unified platform, I&M Bank Uganda is well-positioned to meet the evolving needs of its customers. This technological leap forward will set a new benchmark in service delivery and operational efficiency.

The upgrade to Finacle reflects the bank's strategic aspiration to harness technology for growth and customer satisfaction. It's a move that will propel I&M Bank Uganda towards becoming the leading financial partner for growth in Uganda.

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I&M Bank Uganda has taken a significant step towards enhancing customer experience and operational excellence. They've moved to Finacle, a new system that promises to boost their service delivery and efficiency.

The system's emphasis on usability is a game-changer, set to significantly enhance customers' banking experience. This means that customers can expect a more streamlined and user-friendly experience when interacting with the bank.

Chief Operations Officer Sam Ntulume assured that the transition has been seamless, with no disruption to customer access to the bank's services. This is a testament to the bank's commitment to minimizing disruptions and ensuring business continuity.

The upgrade will enable the bank to offer services previously unavailable, such as credit cards, due to limitations of the old technology. This is a big win for customers who will now have access to a wider range of banking services.

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