If you need to return your Frontier equipment, please call us at 1-800- Frontier (1-800-342-7412) and we will be happy to assist you. You may also return your equipment at any Frontier Communications store.
How do I return equipment that I no longer need?
Assuming you are asking how to return equipment you have leased or rented:
Generally, you will need to notify the company from which you leased the equipment that you will be returning it. Most companies have a designated return site and may require that you use a specific shipping method. You will likely be responsible for paying for return shipping. Once the company receives the equipment, they will inspect it and if everything is in the same condition as when it was leased to you, your account will be closed and you will not owe any further payments. If there are damages or the equipment is not returned in the same condition, you may be charged an additional fee.
It is important to make sure you return the equipment on time and in the condition you received it in order to avoid any additional fees. If you have any questions about returning your equipment, you should contact the leasing company for more information.
How do I package my Frontier equipment for return?
If you are returning your Frontier equipment, please follow these instructions:
Inclusion of all items:
Please include all items that were originally included with your equipment. This includes, but is not limited to:
•The equipment itself •Any and all cords, cables, and adapters •The Frontier-branded router (usually white with a blue logo) and power adapter •The ONT (Optical Network Terminal - the black box that plugs directly into the wall outlet) •Any and all manuals, documentation, and packaging
Packaging:
•Please use the original packaging if possible. If you no longer have the original packaging, please find a sturdy box that will protect your equipment during shipping. •Please wrap all items securely in bubble wrap, packing peanuts, or similar before placing them in the box. •If you are including the Frontier-branded router, please remove and keep any born-on labels that are affixed to the bottom of the router.
Shipping:
•You are responsible for shipping the equipment back to Frontier. •We recommend that you insure your shipment as Frontier is not responsible for any equipment that is damaged or lost in transit. •Please ship to the following address:
Frontier Communications Returns Department 2701 West Busch Boulevard Tampa, FL 33618
How do I ship my Frontier equipment back?
If you need to return your Frontier equipment for any reason, follow these simple shipping instructions.
Frontier Internet service is provided through a partner company, so the equipment that you received is actually leased to you. When you cancel your service or if you move to an area where Frontier isn’t available, you’ll need to return the equipment.
Pack up all of the equipment that Frontier sent you. This includes the router, any modems, and any power cords or cables.
Print out a copy of the Return Equipment Form found here: (link to form)
Include the Return Equipment Form with your shipment.
You are responsible for shipping the equipment back to Frontier. We recommend that you use a shipping method that can be tracked, such as UPS or FedEx, and that you keep the tracking information for your records.
Frontier will not be responsible for any equipment that is lost or damaged in transit, so please pack the equipment carefully.
Once we receive the equipment, we will process the return and send you a confirmation email. Please note that it can take up to two weeks for the return to be processed.
If you have any questions about shipping your equipment back to Frontier, please contact us at 1-800-921-8101.
How do I exchange my Frontier equipment?
If you need to exchange your Frontier equipment, the process is simple. Just contact customer service and they will help you get the process started. You will need to have your account information and the equipment that you need to exchange ready when you call. Once you have everything set-up, the customer service representative will send out a new piece of equipment for you and arrange for the return of your old equipment.
Frequently Asked Questions
What happens if I return my Frontier router?
If you return your Frontier router within 30 days of your equipment return order being complete, you will not be charged any fees.
Do I need boxes or labels to ship equipment to frontier?
No. The UPS Store will print the necessary labels and ship the equipment back to Frontier.
How do I return my equipment to frontier?
Pack up your equipment as directed and send it back to Frontier via UPS. Return your equipment within 30 days to avoid fees for unreturned equipment. If we do not receive your equipment, fees are charged 30 days after your order is completed. Our mailing boxes and address labels are the only way to return equipment.
What if I don't receive my return equipment box?
If you do not receive your return equipment box (es) and label (s) within 5–7 days of speaking with a Frontier representative, or the box (es) you received is damaged, please contact Frontier at 1-800-435-9663.
How do I make changes to my Frontier router?
How do I make changes to my Frontier DVR? How do I make changes to my Frontier STB?
