
Gallagher Bassett offers comprehensive Third Party Administrator (TPA) services for North America. Their expertise spans across multiple industries, including workers' compensation, liability, and property.
Gallagher Bassett has a significant presence in the United States, with a network of offices and a team of experienced professionals. This allows them to provide tailored services to clients across the country.
Their services cater to the unique needs of each client, from claims management and risk assessment to cost containment and return-to-work programs. This approach helps clients achieve optimal outcomes and reduce costs.
Gallagher Bassett's TPA services are designed to be flexible and adaptable, allowing clients to choose the level of support that suits their needs. This flexibility is a key factor in their success and client satisfaction.
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What is Gallagher Bassett?
Gallagher Bassett is a leading third-party administrator in the workers' compensation industry, providing a range of services to help employers manage their workers' compensation claims.
Founded in 1969, Gallagher Bassett has over 50 years of experience in the industry, making it a trusted and established name in the field.
Gallagher Bassett offers a variety of services, including claim management, cost containment, and return-to-work programs, all designed to help employers reduce their workers' compensation costs and improve outcomes for injured workers.
Their services are tailored to meet the specific needs of each client, from small businesses to large corporations, and are delivered by a team of experienced professionals who are dedicated to providing exceptional service.
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Services and Solutions
Gallagher Bassett offers a range of services and solutions to help manage workers' compensation claims.
As a third-party administrator, Gallagher Bassett can provide operational optimization to help streamline the claims process. Their team can also serve as your dedicated carrier partner, offering RMIS/Digital Experience Capabilities to enhance the claims experience.
Gallagher Bassett's services include:
- Operational Optimization
- Your Dedicated Carrier Partner
- RMIS/Digital Experience Capabilities
- Superior Customer Service
- Quality Claims Outcomes
- Regulatory Compliance
- Strategic Growth for Program Administrators and MGAs
- Competitive Differentiation for Mutual and Mid-Market Carriers
Gallagher Bassett's team can also handle tasks such as investigating claims, gathering evidence, and coordinating medical treatment.
Solutions

Our solutions are designed to help you streamline your operations and achieve your goals. We offer Operational Optimization, which can help you identify areas for improvement and implement changes to increase efficiency.
We also provide a dedicated carrier partner, which means you'll have a single point of contact for all your needs. This can help reduce confusion and make it easier to get the support you need.
Our RMIS/Digital Experience Capabilities allow you to manage your business more effectively, with real-time data and insights at your fingertips. This can help you make better decisions and stay ahead of the competition.
At the heart of our solutions is Superior Customer Service. We're committed to providing you with the support and guidance you need to succeed. Whether you have a question or a concern, we're here to help.
Quality Claims Outcomes are a key focus for us, and we work hard to ensure that claims are handled quickly and fairly. This can help reduce stress and uncertainty for you and your customers.

We're also dedicated to Regulatory Compliance, which means you can trust that we're up to date on all the latest rules and regulations. This can help you avoid costly fines and penalties.
For program administrators and MGAs, we offer Strategic Growth opportunities that can help you expand your business and reach new heights. Whether you're looking to enter new markets or develop new products, we're here to help.
Finally, our solutions can also help Mutual and Mid-Market Carriers achieve Competitive Differentiation. By offering unique and innovative solutions, you can stand out from the crowd and attract more customers.
North America: Streamlined Operations
In North America, Gallagher Bassett (GB) has helped clients streamline their operations and improve outcomes. GB implemented an exposure-based staffing model that matched adjusters with relevant files, resulting in an upside on fixed costs.
GB's initiatives led to improved outcome metrics, which is a key indicator of successful claims management. This is especially important in workers' compensation claims, where timely and fair resolutions are crucial.
GB's exposure-based staffing model ensures that the right adjuster is handling each case, which can lead to better results. This approach can be particularly beneficial for clients with complex claims or high volumes of cases.
By partnering with GB, clients can establish a dedicated team to oversee the transition and limit service disruptions. This can provide peace of mind and ensure a smooth transition to the new model.
GB's expertise in claims management can help clients reduce their fixed costs and improve their bottom line. This can be a significant benefit for companies looking to optimize their operations and reduce expenses.
GB's streamlined operations can also help clients improve their customer service. By providing timely and fair resolutions, clients can build trust with their employees and maintain a positive reputation.
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Claims and Litigation
Gallagher Bassett may be called to help with cases in litigation, assisting companies in controlling the costs of litigation by providing bill review and budgeting guidance.
Their legal management services division helps clients evaluate the efficacy of lawsuits and the effectiveness of law firms who provide the defense, potentially leading to a superior outcome before trial.
Gallagher Bassett's clients may have unrealistic views on fair settlement values, making it difficult for accident victims or injured workers to get full value for their case, leading to the need to file a lawsuit or bring a comp claim.
If a lawsuit is filed, Gallagher Bassett's client may become more reasonable, as attorneys' fees become an issue, allowing for a more serious evaluation of the case before it goes to the next level.
Here are some key things to know about dealing with Gallagher Bassett in litigation:
- They may be trying to score points with their client by paying less for a claim than it is worth.
- They have little independent authority, making it hard to settle a claim without a lawyer.
- They may try to minimize claims by gathering evidence and witness statements, and negotiating settlements.
- They may coordinate with the employer's insurance company and defense attorneys.
Litigation
If you're dealing with Gallagher Bassett, you might be in for a challenge when it comes to getting a fair settlement. Companies that outsource their claims adjusting often have unrealistic views as to the fair settlement values of the case.
Gallagher Bassett's legal management services division can help companies control the costs of litigation by providing bill review and budgeting guidance. Their team assists companies in evaluating the efficacy of lawsuits and the effectiveness of law firms who provide the defense.
Companies that hire Gallagher Bassett might not have in-house counsel to defend their cases, which can make attorneys' fees an issue after a lawsuit is filed. This reality can prompt Gallagher Bassett's client to get serious about evaluating the case before it goes to the next level.
Gallagher Bassett's role in litigation can be complex, but essentially, they help companies navigate the process and make informed decisions about their cases. They can also provide guidance on evaluating the settlement value of a claim.
Here are some key things to keep in mind when dealing with Gallagher Bassett in litigation:
- They may be called to help with cases in litigation after a lawsuit has been filed.
- Their legal management services division can assist companies in controlling the costs of litigation.
- They can help companies evaluate the efficacy of lawsuits and the effectiveness of law firms who provide the defense.
Identity Inquiry
Gallagher Bassett is not an insurance company, but a third-party administrator that handles claims on behalf of employers.
Their role is often referred to as "for-rent insurance adjusters" because they help employers save money on claims.
As of 2017, Gallagher Bassett Services is the fifth-largest TPA in the US, with a revenue of $776 million.
They serve employers in various industries, including retail, hospitality, healthcare, and more.
According to their website, they have the platforms to help put people back to work sooner.
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Maximizing Your Settlement
Dealing with Gallagher Bassett can be a frustrating experience, especially when trying to navigate the process on your own. Many clients have tried to handle their own cases without a lawyer, only to find that it's hard to settle an accident or workers' compensation claim with them.
Gallagher Bassett's strategy is often to pay less for a claim than it's worth, which can make it difficult to get a fair settlement. Their adjusters are competent, but they have little independent authority, which can make it hard to get things done quickly.
Victims who deal with GB on their own often struggle to get their car in for repairs promptly and to get a hold of the insurance adjuster, who is always "out until next week." This is not a problem for lawyers who have dealt with GB, but it's a common experience for those who try to navigate the process alone.
The key to maximizing your settlement is to flush out Gallagher Bassett to find out what their maximum settlement authority is on the file. This can be a challenge, but it's often necessary to get a fair settlement.
Here are some reasons why dealing with Gallagher Bassett can be tricky:
- They might get a statement from you that downplays the severity of your injury.
- They might cite any pre-existing condition that you have to deny that your injury was work-related.
- They might ask unusual questions, such as your hair and eye color, which could indicate that they're setting up surveillance or looking at your social media postings.
Negotiating with an adjuster for maximum compensation is almost always futile until you lawyer up. Having an attorney on your side gets the administrator to take you seriously and improves your negotiating power.
Industry and Competition
Gallagher Bassett is a top player in the third-party administrator industry, ranking second in revenue for workers' compensation claims.
Sedgwick Claims Management Services, Inc. takes the top spot, with revenue of $808,152,678.
Gallagher Bassett Services, Inc. comes in second, with revenue of $401,900,000.
Here's a list of the top third-party administrators by revenue for claims handled for self-insured clients:
- Sedgwick Claims Management Services, Inc.: $808,152,678
- Gallagher Bassett Services, Inc.: $401,900,000
- UMR, Inc.: $393,949,776
- Broadspire Services, Inc.: $236,467,690
- ESIS, Inc.: $195,400,000
- Meritain Health: $193,000,000
- CoreSource, Inc.: $86,619,141
- York Risk Services Group Inc.: $86,000,000
- Wells Fargo: $74,512,426
- Canon Cochran Management Services: $67,500,000
Case Studies and Resources
Gallagher Bassett has been helping insurance carriers and legacy entities improve their capital management and operational efficiency for years. This has led to strategic reviews of portfolios, particularly in situations where retaining discontinued or non-core business incurs a disproportionate amount of resources.
Their Luminos hybrid RMIS solution is a game-changer for managing risk data and program-specific factors that impact Total Cost of Risk (TCOR). It offers an extensive set of inquiry, reporting, and analytic toolsets.
A leading global equipment manufacturer partnered with Gallagher Bassett to leverage their dedicated legacy claims management expertise and RMIS system to tackle their mounting volume of legacy open claims. This allowed them to streamline the run-in claims process.
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A national leader in professional lawn care has been a client of Gallagher Bassett since 2017, and they've seen significant success with their claims and risk management partnership. This partnership has helped drive sustainable long-term growth.
Gallagher Bassett's subrogation strategy has been a huge success for a large waste hauler organization, which has seen year-over-year success with their newly implemented strategy. They've been a client of Gallagher Bassett for over 20 years.
Selecting the right Workers' Compensation claims management partner is a critical decision for risk managers, and Gallagher Bassett has the expertise to support this decision.
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Frequently Asked Questions
Why would Gallagher Bassett send me a letter?
Gallagher Bassett typically sends letters to individuals involved in an injury incident, requiring effective communication to resolve the matter. If you've received a letter, it's essential to understand your next steps.
How do I contact Gallagher Bassett?
To contact Gallagher Bassett, download the GBGO mygbclaim App or call (833) 707 6338 between 7 a.m. and 7 p.m. Eastern.
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