Airbnb Has a Plan to Fix Cleaning Fees

Author Dominic Townsend

Posted Feb 12, 2023

Reads 12.2K

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Airbnb has been a revolutionary platform for travelers looking for affordable and unique accommodations. However, the platform's cleaning fees have been a common complaint among guests and hosts alike. While some Airbnb hosts absorb the cost of cleaning into their rental property price, others add it as an additional fee. But fixing cleaning fees is not as easy as it sounds.

According to Dennis Shirshikov, a finance expert and writer at, Airbnb won't end cleaning fees altogether because "cleaning is a necessary expense for every reservation." Nevertheless, Airbnb is taking steps to incentivize hosts to keep their properties clean without charging exorbitant amounts for it. In this article, we will explore Airbnb's plan to fix cleaning fees and how it will impact guests and hosts on the platform.

What Airbnb cleaning fees are and what they cost

Airbnb cleaning fees are a one-time charge pocketed by the host to cover costs associated with cleaning the unit. These fees can vary depending on the size and location of the listing, as well as the level of service required. The fees are typically listed separately from the nightly rate and service fees, and guests are made aware of them before booking.

The listings cleaning fees usually include tasks such as scrubbing toilets, changing linens, and dusting surfaces. Optional add-ons may also be available for an additional fee, such as deep-cleaning services or restocking amenities. It's important for both hosts and guests to understand these fees upfront to avoid any confusion or unexpected charges.

Why Cleaners Still Add Fees Despite Universal Dislike?

Despite universal dislike, cleaners still add fees for their services. The reason being is that cleaning costs are not just limited to staff wages and supplies, but also includes replacement items that are used up quickly such as mini toiletry bottles and laundry services. Texas-based short-term rental company Lodgeur charges an average cleaning fee of $89 for their properties, which covers the use of commercial-size laundry machines and cleaning supplies.

Furthermore, professional housekeeping services work long estimates based on the size of the property, the number of guests it accommodates, and the duration of stay. In comparison to hotel rooms, short-term rentals typically have more amenities which require additional cleaning time such as kitchens and living areas. Airbnb hosts outsource this service because they do not have the time to clean themselves or prefer a professional touch.

Finally, it is important to note that fees are typically spread out over multiple bookings in order to avoid charging one guest too much for a single stay. While some may be frustrated with added fees, it is crucial to understand that every aspect of running a business has associated costs. Ultimately, while travelers may feel like they are being nickel-and-dimed by these extra expenses, they should remember that professional cleaning services provide a necessary service that ensures a comfortable and safe stay for all guests.

Choosing the Best Pricing Plan: Essential Step 2

When it comes to cleaning services, there are several popular ways to set up a pricing model. We recommend starting with a flat rate estimate based on room averages and square footage. This model works great for basic cleaning services, where time doesn't change week to week, unlike irregular deep cleanings or hard-to-get stains. For extra large properties in the 2000-3000 square foot range, we suggest offering weekly services at a discounted rate.

To give accurate rates for deep clean clients, make sure to factor in the average cleaning times for similar size cookie cutter houses. Don't clean homes by square footage alone; some rooms may require more attention than others. A pro tip is to use Service Autopilot's Smart Maps feature to quickly measure square footage at job sites.

It's important to note that fixed cleaning fees may not work for everyone. Some clients prefer hourly rates or pay upfront for a certain number of hours each month. Whatever pricing model you choose, be transparent with your clients and prioritize their satisfaction above all else.

Are landlords charging you unreasonable cleaning fees?

Cleaning fees have become a common practice in the hospitality industry, with many hosts and landlords charging cleaning fees simply to make additional money. However, this practice has come into question recently. In a 2021 memo, Airbnb warns against unreasonable cleaning demands and requires hosts to be transparent about their cleaning fees.

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The overhaul Airbnb made to its checkout process now requires hosts to provide detailed information about their cleaning requirements and fee structure. Guests must also acknowledge and agree to these terms before booking. Additionally, guests are encouraged to leave feedback about the cleanliness of the property after their stay.

Charging excessive or undisclosed cleaning fees can turn people away from booking your property. Personal finance website NerdWallet's Sally French explains that guests actively turn away from properties that do not display full price transparency. Therefore, it is important for hosts and landlords to be upfront and honest about their cleaning fees while ensuring they are reasonable and fair for both parties involved.

Step 3: Price Your Cleaning Services for Profit

Pricing your cleaning services can be tricky, but it's crucial to ensure you make a profit. Cleaning companies base their prices on the market average for their area, but if you price too low, you'll end up making pennies - and no one wants that. You need to factor in employee wages, drive time, supplies amount and other costs to determine a fair hourly rate.

It's a good idea to sell elite high-quality cleaning services at a premium price to mid-to-high income clients who value and appreciate quality work. For basic cleaning jobs such as low-income houses, charging an hourly rate may be more appropriate. Let's combine these two approaches by offering equal parts of both service price structures.

Cleaning companies find that most cleaning jobs take around 2-3 hours to complete. So if we charge our employees an hourly rate of $20 per hour, then it would cost us $60 for each job. Add in supplies expenses and drive time - let's say another $10 - and we have a total cost of $70 per job. If we charge $100 per job, we're making a profit of $30 each time our employees clean due to our smart pricing strategy!

Frequently Asked Questions

How much does a house cleaner cost per hour?

On average, a house cleaner costs between $20 to $40 per hour depending on location and the services included. However, prices may vary based on factors such as the size of your home and the frequency of cleaning required.

What are Airbnb's most common complaints?

Airbnb's most common complaints include issues with cleanliness, communication, cancellations, and inaccurate listings.

How to choose the right cleaning service for your business?

To choose the right cleaning service for your business, consider their experience, reputation, and the services they offer. Look for a company that is licensed and insured, uses eco-friendly products, and offers customized plans to meet your specific needs.

How do I price my cleaning services?

To price your cleaning services, first determine your hourly rate based on your expenses and desired profit margin. Then, estimate the time it will take to complete the job and multiply that by your hourly rate. Finally, adjust the price based on factors such as location and competition.

How much does it cost to clean an Airbnb listing?

The cost of cleaning an Airbnb listing varies depending on the size and location of the property, as well as the extent of cleaning required. Generally, prices range from $50 to $150 per cleaning.

Dominic Townsend

Dominic Townsend

Writer at CGAA

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Dominic Townsend is a successful article author based in New York City. He has written for many top publications, such as The New Yorker, Huffington Post, and The Wall Street Journal. Dominic is passionate about writing stories that have the power to make a difference in people’s lives.

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