Financial Services Capgemini Delivers Modernization and Growth

Capgemini has delivered modernization and growth in the financial services industry. The company's expertise in digital transformation has helped clients like ING Group and Credit Suisse improve their customer experience.

By leveraging cutting-edge technologies, Capgemini has enabled financial institutions to stay ahead of the competition. For example, ING Group's mobile banking app was revamped, resulting in a 30% increase in mobile transactions.

Capgemini's focus on innovation has led to the development of advanced data analytics and artificial intelligence solutions. These solutions have helped clients like Credit Suisse enhance their risk management and compliance capabilities.

As a result, clients have seen significant improvements in efficiency and cost savings, enabling them to invest in new business opportunities.

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Digital transformation is a must for financial services companies to stay ahead in today's fast-paced market. Leveraging expert banking consulting solutions can optimize operations and accelerate digital transformation.

Digital currencies are also playing a significant role in the industry. By integrating six payment rails, companies can simplify processes internally and for customers, setting the stage for market growth.

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A seamless customer experience is crucial for financial services companies. Entercard partners with Capgemini to deliver just that, creating a partnership that drives customer satisfaction.

Financial services companies need to prioritize investment in digital tools to increase profitability and client engagement. The urgent need for digitalization in wealth management is clear, and companies must act to stay competitive.

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Digital banking solutions can optimize operations, mitigate risk, and accelerate digital transformation, as seen in expert banking consulting solutions.

Digital currencies can simplify processes internally and for customers, thanks to the integration of six payment rails, setting the stage for market growth.

Entercard partners with Capgemini to deliver seamless customer experiences at scale.

Investment in digital tools is crucial for greater profitability and client engagement in wealth management, as prioritizing digitalization is an urgent need.

Capgemini's ADMnext helps companies deliver improved, intuitive digital customer service through a managed services engagement model, agile transformation, and application modernization.

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Financial services firms need to be more agile to respond to the complex business landscape, and a digitized infrastructure is essential for thriving in this environment.

Unlocking the full potential of cloud investments is key to digital transformation, as seen in cloud for financial services solutions.

Customer and industry dynamics for wealth management firms are transforming rapidly, with a need for superior investor experiences, hyper-personalization at scale, and data-driven insights.

The Capgemini Research Institute spoke with Masakazu Osawa, Group Head, Digital Service Business Group & Group Chief Digital Transformation Officer, Mitsubishi UFJ Financial Group, about the future of digital transformation on the blockchain.

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Empowering Sanctions Engineering is a crucial aspect of Digital Transformation. By leveraging advanced technologies, organizations can automate and optimize their sanctions screening processes, reducing the risk of non-compliance and associated fines.

Sanctions lists can contain over 100,000 unique entries, making manual screening a daunting task. This is why AI-powered solutions are being increasingly adopted to streamline the process.

The use of machine learning algorithms can improve the accuracy of sanctions screening by up to 95%. This is a significant improvement over traditional methods, which can be prone to errors.

Sanctions engineering teams can spend up to 70% of their time on manual data entry and validation. By automating these tasks, they can focus on higher-value activities such as risk assessment and reporting.

The integration of sanctions screening with other compliance tools, such as anti-money laundering (AML) and know-your-customer (KYC), can provide a more comprehensive view of an organization's risk exposure.

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Digital transformation is not just about adopting new technologies, it's also about leveraging them to improve operations and decision-making.

Leveraging expert banking consulting solutions can help optimize operations and accelerate digital transformation.

AI-powered credit decisioning systems can reduce risk and expand your customer base.

A leading bank transformation used a platform powered by AI to become more customer-centric and personalize offer management.

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By implementing an AI-powered decisioning platform, you can make more informed credit decisions and reduce risk.

Naehas and Adobe solutions, powered by AI, can help plan, build, and implement an end-to-end offer management platform.

AI-powered credit decisioning systems can help you make data-driven decisions and improve your overall credit decisioning process.

Capgemini has been positioned as a Leader in the Everest Group PEAK Matrix for Platform IT Services in Banking and Financial Service Provider 2022 assessment. This recognition highlights their expertise in delivering innovative solutions to the financial services industry.

Banks and capital markets firms are facing unprecedented disruption, and reducing costs is critical, but they must also invest in digital banking transformation to meet customers' evolving digital expectations. Capgemini partners with top global financial institutions to drive digital transformation that aligns with business objectives.

Capgemini offers comprehensive solutions that empower capital markets firms to navigate the complexities of their industry with confidence, ensuring long-term resilience and operational excellence. They help firms adopt robust digital infrastructures that streamline processes, improve data management, and foster innovation.

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Capital markets firms are facing unprecedented disruption, making it essential to reduce operational costs and improve trade efficiencies while maintaining regulatory compliance.

Our expertise in banking IT services helps firms adopt robust digital infrastructures that streamline processes, improve data management, and foster innovation.

We bring capital markets expertise, global delivery capability, deep industry networks, and technology innovation to help prepare your firm for the future.

By partnering with top global financial institutions, including 8 of the top 15 banks and 9 of the top 15 diversified financial companies, we drive digital transformation that aligns with business objectives.

Capgemini has been recognized as a Leader in NelsonHall's NEAT assessment for transforming core banking services with AI & analytics, and also earned Leader status in Everest Group's 2024 assessment for Open Banking IT Services and Capital Markets IT Services.

We excel in open banking with AI-driven solutions, regulatory compliance, and personalized services, making us a trusted partner for capital markets firms.

Capgemini leads in capital markets with innovative tech, strategic partnerships, and sustainable investments, earning Leader status in Everest Group's 2024 assessment.

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Wealth management is undergoing significant transformations, driven by changing customer and industry dynamics. Customer expectations are shifting rapidly.

To stay competitive, wealth management firms must prioritize investment in digital tools. This is crucial for greater profitability and client engagement. The Urgent need for Digitalization in Wealth Management emphasizes this point.

Hyper-personalization at scale is key to delivering superior investor experiences. This involves empowering advisors with data-driven insights and new technologies. By doing so, firms can gain efficiencies and improve client relationships.

Digitalization is not just a nice-to-have, but a must-have for wealth management firms. It's essential for creating seamless, digital experiences that meet customer needs.

In today's fast-paced world, financial institutions need to stay ahead of the game by embracing digital solutions. This is the time to consolidate your competitive position, and Capgemini is here to help.

Now is the perfect moment to modernize your payment solutions and maximize your return on investment. We're enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale.

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With the right digital solutions, you can efficiently manage compliance and the complex risk environment. This is crucial for staying ahead in the financial services industry.

Capgemini has been positioned as a Leader in the Everest Group PEAK Matrix for Platform IT Services in Banking and Financial Service Provider 2022 assessment. This is a testament to our expertise in the field.

The innovative Express Elixir Service implemented by Capgemini for Krajowa Izba Rozliczeniowa S.A. enables banks and their customers to transfer funds between banking accounts held at different financial institutions, within seconds. This is a game-changer for the financial services industry.

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Capgemini has been positioned as a Leader in Everest Group's Salesforce Services in Insurance PEAK Matrix Assessment 2022. This recognition highlights their expertise in implementing Salesforce technology for insurers.

Their strong focus on upskilling resources across Salesforce certifications demonstrates their commitment to staying ahead in the industry. Capgemini was recognized among 12 leading service providers, each positioning themselves as a trusted partner in the implementation of Salesforce technology.

Insurers are turning to innovative solutions to strengthen customer experience, with 50% looking to leverage mobile and/or social media channels within the next two years. This shift is driven by the need to address multi-distribution and customer experience, as only 30% of customers globally report having positive experiences with their insurers.

Capgemini's Insurance Connect platform combines technology and core processing efficiency to deliver best-in-class services for small to mid-sized carriers. This platform provides end-to-end integration of claims, policy administration, and billing services.

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Banks need to break free from expensive and inflexible legacy technology to stay competitive.

In today's fast-paced market, banks must be able to respond rapidly to evolving customer expectations. They can do this by embracing a plug and play strategy, swapping individual systems in and out quickly and at scale.

This approach allows banks to assemble the bank they want, with the freedom to innovate and adapt to changing customer needs. By doing so, they can boost their innovation potential and stay ahead of the competition.

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Capgemini's expertise in banking IT services can help banks achieve this goal. They offer comprehensive solutions that empower banks to navigate the complexities of their industry with confidence.

By reimagining traditional banking models, banks can become data-driven enterprises that can swiftly respond to market shifts and build stronger relationships with partners. This is crucial in today's digital age, where customer expectations are constantly evolving.

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Financial crime and compliance are critical requirements for banks, but merely complying is not enough. Banks need to go beyond just meeting regulatory requirements.

Our approach to risk management arms compliance teams with the regulatory expertise, technology, and industry insights to streamline their anti-financial crime programs, enhancing customer experience. This means banks can focus on providing a better experience for their customers.

Fighting cybercrime and online fraud is a top priority, and Nordic financial institutions have taken a proactive approach by establishing the first international financial CERT with Capgemini. This CERT helps respond to increasingly sophisticated cybersecurity threats and online fraud.

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Financial crime and compliance are critical requirements for banks, but merely complying is not enough. Regulatory compliance in finance and risk management remains a key focus.

Banks need to arm their compliance teams with regulatory expertise, technology, and industry insights to streamline their anti-financial crime programs. This enhances the customer experience and helps prevent financial crime.

Establishing a robust compliance program can help prevent financial crime and protect customers' sensitive information. The Nordic financial institutions' collaboration with Capgemini to establish the first international financial CERT is a notable example of this.

Secure instant payments are no longer a luxury, but a necessity in today's fast-paced digital world. Modernizing the point-of-sale experience is crucial for businesses to stay competitive.

Digital solutions are the key to delivering attractive and future-proofed payment options. Financial institutions can use them to maximize their return on investment.

The Express Elixir Service, implemented by Capgemini for Krajowa Izba Rozliczeniowa S.A., enables instant fund transfers between banking accounts. This innovative solution allows banks and their customers to transfer funds within seconds.

Capgemini has been recognized as a Leader in the Everest Group PEAK Matrix for Platform IT Services in Banking and Financial Service Provider 2022 assessment. This positions them as a trusted partner for financial institutions looking to modernize their payment systems.

Digital solutions can help financial institutions efficiently manage compliance and the complex risk environment. This is especially important in today's regulatory landscape, where businesses must be able to adapt quickly to changing requirements.

Capgemini's Generative AI for Financial Services offering is designed to help organizations unlock the potential of AI. This platform enables businesses to streamline the transition from AI experiments to enterprise-wide AI solutions. Leveraging Azure's capabilities, Capgemini's Genesis experimentation platform allows organizations to make informed decisions upfront.

Capgemini supports organizations throughout their AI journey, from discovery and experimentation to MVP, iteration, and scalable enterprise solutions. Their approach includes a modular, unified toolkit that is Azure-based and designed to scale Gen AI workloads. This prioritizes value use cases and enterprise enablement, comprising solution templates for use case-specific scenarios, a services layer, and an infrastructure layer for unified deployment of new services and solutions.

Capgemini has been recognized as a Leader in various NEAT assessments, including core banking, open banking, and capital markets IT services. This demonstrates their expertise in delivering innovative AI-driven solutions to the financial services industry.

Generative AI is revolutionizing the financial services industry, and it's essential to understand the key steps involved in implementing it. Generative AI Discovery & Experimentation typically takes 6 to 8 weeks.

During this phase, you'll explore the possibilities of Gen AI and identify potential use cases. This is a crucial step in determining the feasibility of implementing Gen AI in your organization.

Capgemini's Generative AI for Financial Services offering supports organizations throughout their AI journey – from discovery and experimentation to MVP, iteration to scalable enterprise solutions. Their approach includes a modular, unified toolkit that is Azure based, designed to scale Gen AI workloads.

Here's a breakdown of the key components of Capgemini's Generative AI for Financial Services offering:

This structured approach helps organizations navigate the complex process of implementing Gen AI and ensures that they're on the right track. By following this roadmap, you can unlock the full potential of Gen AI and drive innovation, revenue growth, and operational efficiency in your organization.

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Capgemini has been recognized as a Leader in core banking by NelsonHall's NEAT assessment for transforming core banking services with AI & analytics.

Capgemini's Generative AI for Financial Services offering supports organizations throughout their AI journey – from discovery and experimentation to MVP, iteration to scalable enterprise solutions. This approach includes a modular, unified toolkit that is Azure based designed to scale Gen AI workloads.

Capgemini has been positioned as a Leader in Everest Group’s 2024 assessment for capital markets IT services, leading in innovative tech, strategic partnerships, and sustainable investments.

Tailored Solutions for Financial Services Industry: Capgemini's Generative AI offer is designed specifically for the financial services industry, providing tailored solutions to accelerate your journey to success through Microsoft Azure.

The "Great Migration" highlights the need for financial services firms to be more agile to respond to the complex business landscape. A digitized infrastructure is essential to thrive in this ever-evolving environment.

Here are the key components of Capgemini’s Generative AI for Financial Services offering:

We're proud to share that Capgemini has received top honors in the financial services industry. Capgemini has been recognized as a Leader in NelsonHall’s NEAT assessment for transforming core banking services with AI & analytics.

Capgemini leads in open banking with AI-driven solutions, regulatory compliance, and personalized services, earning Leader status in Everest Group’s 2024 assessment. This achievement showcases our expertise in providing innovative solutions that meet the evolving needs of the financial services sector.

Capgemini excels in capital markets with innovative tech, strategic partnerships, and sustainable investments, earning Leader status in Everest Group’s 2024 assessment. This recognition highlights our commitment to helping clients navigate the complexities of capital markets.

Capgemini has also been positioned as a Leader in Everest Group’s Salesforce Services in Insurance PEAK Matrix Assessment 2022. We were recognized as a trusted partner in the implementation of Salesforce technology for insurers, demonstrating a strong focus on upskilling resources across Salesforce certifications.

Capgemini's leadership in these areas underscores our dedication to delivering exceptional services and staying at the forefront of industry trends.

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Hyper-personalizing contact center interactions is a game-changer, allowing banks to deliver seamless experiences at scale, as mentioned in Example 3: "RAMPING UP CUSTOMER EXPERIENCE (CX) – FROM INTERACTION TO ENGAGEMENT How banks are hyper-personalizing contact center interactions with generative AI copilots"

Digital transformation is crucial for financial services companies, and it's not just about technology - it's about delivering a seamless customer experience across platforms, as stated in Example 4: "Reimagining the Financial Services Omnichannel Customer experience Increase competitiveness and deliver a seamless customer experience through data, context, and intelligence across platforms."

Capgemini's expertise in digital banking solutions can help companies optimize operations, mitigate risk, and accelerate digital transformation, as mentioned in Example 6: "Digital banking solutions Leverage our expert banking consulting solutions to optimize operations, mitigate risk, and accelerate digital transformation."

A unified desktop contact center can streamline the experience for both agents and customers, as seen in Example 12: "DEVELOPING A ONE UNIFIED DESKTOP CONTACT CENTER FOR A LEADING INTERNATIONAL FINANCIAL INSTITUTION Capgemini collaborated with the company to design and develop a lean contact center that revolves around a One Unified Desktop model, which streamlines the experience for both agents and customers."

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Becoming more customer-centric with personalized offer management is critical to driving engagement and loyalty, as stated in Example 10: "Becoming more customer-centric with personalized offer management A leading bank transformation: plan, build, and implement end-to-end offer management platform leveraging Naehas and Adobe solutions, powered by AI."

Modernizing offer management systems can help companies win the battle for growth by putting customer needs first, as mentioned in Example 11: "Modernizing Offer Management Systems to win the battle for growth Leveraging the power of automation, rapid experimentation and real-time information management to put customer needs first is critical to driving engagement and loyalty."

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Modernizing offer management systems is crucial for driving growth, as it allows companies to put customer needs first and leverage automation, rapid experimentation, and real-time information management.

To transform the core of a business for a digital future, core banking modernization solutions can be utilized, as seen in the example of a leading bank transformation.

Becoming more customer-centric requires a personalized approach to offer management, which can be achieved by leveraging Naehas and Adobe solutions, powered by AI.

Prioritizing investment in digital tools is essential for greater profitability and client engagement in wealth management, as it addresses the urgent need for digitalization in this sector.

Capgemini has a strong track record of successful partnerships, as evident from its Temenos Global Sales Partner of the Year award for driving client success and GTM innovation worldwide.

This recognition highlights Capgemini's ability to work collaboratively with clients to achieve their goals.

Capgemini's partnership with Temenos is a testament to its commitment to strategic growth and innovation in the financial services sector.

Capgemini was also named the Microsoft Global Financial Services Partner of the Year, a distinction that underscores its expertise in delivering cutting-edge solutions to clients.

The company's approach to partnerships is centered around driving client success and innovation, as reflected in its Temenos partnership.

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Real-time payments are revolutionizing the way we think about financial transactions. Digital solutions are now the key to consolidating your competitive position in the market.

Financial institutions can deliver next-generation payment solutions at scale, while efficiently managing compliance and risk. This is made possible by leveraging digital solutions.

The point-of-sale experience can be modernized, making it more secure and simple for users. Instant payments are the way forward, and it's time to discover how to make it happen.

Capgemini has successfully implemented an innovative solution for Krajowa Izba Rozliczeniowa S.A. (Polish National Clearing House), enabling banks and customers to transfer funds between accounts within seconds. This is a game-changer for the financial industry.

As a leader in Platform IT Services in Banking and Financial Service Provider, Capgemini has been positioned as a top performer in the Everest Group PEAK Matrix assessment. This recognition speaks to the company's expertise in delivering real-time payment solutions.