Docusign Not Working: Common Problems and How to Resolve Them

Docusign not working can be frustrating, especially when you're in the middle of a critical transaction.

If you're experiencing issues, it's likely due to a network problem, as Docusign requires a stable internet connection to function properly.

Make sure your internet connection is stable and working correctly, as a slow or unstable connection can cause Docusign to freeze or fail.

Docusign also requires the latest version of Adobe Reader to be installed on your computer, so ensure you're running the most up-to-date version.

A common issue is the Docusign login page not loading, which can be resolved by clearing your browser's cache and cookies.

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If the system is down, contact DocuSign support for an estimated resolution time.

You can also try checking your email spam/junk folders and confirming that notifications are enabled in your DocuSign account settings if you're not receiving an email notification for documents sent for signature.

If you're experiencing issues with the Docusign iPhone or Android app, refer to the Docusign Problems & Solutions guide for troubleshooting steps.

Here are some common causes and fixes for issues uploading documents to DocuSign:

If you're having trouble uploading documents to DocuSign, it's likely due to unsupported file formats. To fix this, convert your file to a supported format like PDF, DOCX, or PNG using tools like Adobe Acrobat or Word.

File size limitations are another common issue. If your file is larger than 25 MB, it won't upload. Try compressing images or splitting documents into smaller parts to stay within the size limit.

Corrupted files can also block uploads. Re-export the file or recreate it to resolve the issue.

Here are some specific file format and size guidelines to keep in mind:

If the system is down, contact DocuSign support for an estimated resolution time. This can save you a lot of frustration and get you back to work quickly.

If you're not receiving an email notification for documents sent for signature, check your email spam/junk folders and confirm that notifications are enabled in your DocuSign account settings.

Common causes of issues with uploading documents include unsupported file formats, file size limitations, and corrupted files. If your file isn't uploading, try converting it to a supported format like PDF, DOCX, or PNG using tools like Adobe Acrobat or Word.

Files larger than 25 MB fail to upload on DocuSign, so compress images or split documents into smaller parts to stay within the size limit.

Corrupted files can block uploads, so re-export the file or recreate it to resolve the issue.

Here are some common issues and fixes to keep in mind:

Before diving into troubleshooting, check DocuSign’s status page for outages or maintenance updates. This can save you a lot of time and frustration.

If the status page indicates that DocuSign is experiencing issues, you may need to wait until the problem is resolved before proceeding. Try checking the status page regularly to stay informed about the issue's progress.

You can find DocuSign's status page by searching online or by visiting their official website directly.

Upload delays or freezing can be a real pain, especially when you're working with time-sensitive documents. This issue can be caused by poor internet connectivity, which I've experienced firsthand when trying to upload large files in a coffee shop with spotty Wi-Fi.

Common file size limitations on DocuSign are 25 MB, so if your file is larger than that, it'll fail to upload. Compressing images or splitting documents into smaller parts can help you stay within the size limit.

Corrupted files can also block uploads, so if you're having trouble, try re-exporting the file or recreating it. This can save you a lot of frustration in the long run.

Here are some common causes of upload delays or freezing on DocuSign:

Before you start troubleshooting, it's a good idea to check the status page for any outages or maintenance updates.

Checking the status page can save you time and frustration in the long run. For example, DocuSign's status page is a great resource to check for any issues.

You can find the status page by searching online for the company's name along with the word "status." This will usually take you directly to their status page.

Here are some popular status pages to check:

This simple step can help you identify if the issue is on your end or if it's a problem with the service itself.

First, ensure you have a stable and secure internet connection, as many DocuSign issues arise from poor connectivity.

To avoid common issues, stick to supported file formats like PDF and DOCX, and keep files under the 25 MB size limit.

Verify that your file is in a compatible format before uploading, as unsupported formats can block uploads.

Use a supported browser such as Chrome, Edge, or Safari, and keep it updated to the latest version.

Make sure your file is not corrupted, as corrupted files can block uploads; re-export or recreate them to ensure compatibility with DocuSign.

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If you're experiencing issues, check your internet connection and browser version to rule out connectivity or compatibility problems.

Here are some specific browser requirements to keep in mind:

Don't forget to review your document for errors or missing fields before uploading it to DocuSign, as this will help prevent errors during the signing process.

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Reconnecting your Docusign account can resolve the issue. To do this, disconnect and reconnect the Docusign integration in Greenhouse Recruiting.

To disconnect the integration, log in to Greenhouse Recruiting and click Integrations on your navigation bar. Then, scroll to the Manage Integrations section and click Docusign > Disconnect. A banner will confirm the integration has been disconnected.

Click Connect to re-enter your account credentials and refresh the integration, which is a crucial step in resolving the issue.

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Login issues can be a real pain, and it seems DocuSign isn't immune to this problem.

Incorrect credentials are a common culprit behind login issues, and it's surprising how often this simple mistake can cause frustration.

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Expired authentication sessions can also cause login problems, leaving users stuck and unable to access their accounts.

Users have reported dealing with DocuSign Customer Support, which can be a lengthy and frustrating process, even for those who pay for premium support.

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To resolve the error, disconnect and reconnect the Docusign integration, which refreshes your Docusign credentials.

Log in to Greenhouse Recruiting, click Integrations on your navigation bar, and scroll to the Manage Integrations section.

Click Docusign > Disconnect to confirm the integration has been disconnected.

A banner at the top of the page will confirm the integration has been disconnected.

Click Connect to re-enter your account credentials and refresh the integration.

After reconnecting the Docusign integration, return to the candidate profile and attempt to resend the offer.

If the issue persists, try disconnecting and reconnecting the Docusign integration again.

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If errors persist, contact the sender to verify permissions and document access settings or resend the signing link.

To avoid delays, confirm the sender has set up the document correctly and included all necessary fields.

If you're dealing with a sender who's not tech-savvy, be patient and guide them through the process to ensure everything is in order.

Here are some steps to follow:

By working closely with the document sender, you can resolve issues quickly and keep your workflows running smoothly.

When working with documents, it's essential to verify the file format and size to avoid errors. Stick to supported formats like PDF and DOCX, and ensure files are under the 25 MB size limit.

Reviewing documents for errors or missing fields before uploading them to DocuSign can prevent errors during the signing process. This simple step can save you time and hassle in the long run.

For corrupted files, re-export or recreate them to ensure compatibility with DocuSign. This might seem like a hassle, but it's better than dealing with errors later on.

To ensure your documents are in good shape, here are some file format and size guidelines to keep in mind:

Outdated software can cause DocuSign to stop working, so it's essential to keep everything up to date.

Always install the latest updates for the DocuSign app, browser, and operating system to maintain compatibility.

Outdated browsers or DocuSign applications are common culprits when DocuSign stops working.

Here are some key things to check:

Installing these updates can resolve many issues and keep your DocuSign experience running smoothly.

Downtime with eSignature tools like DocuSign can be a costly problem for enterprises. Delayed contracts, stalled hiring processes, or paused vendor negotiations can lead to missed opportunities.

For businesses that rely heavily on eSignatures, even a short period of downtime can have a significant impact. Delayed contracts can result in lost revenue.

Delayed hiring processes can also lead to a loss of top talent, as other companies may move forward with their recruitment plans. This can be especially damaging for businesses that rely on specialized skills or expertise.

In addition to these direct costs, downtime can also lead to indirect costs such as lost productivity and reputational damage.

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Docusign has been experiencing issues with its signature capture feature, causing users to receive an error message stating "Signature not found" or "Invalid signature".

This problem is not limited to a specific browser or device, as it has been reported by users on both desktop and mobile platforms.

Docusign's support team has acknowledged the issue and is working to resolve it, but in the meantime, users may need to try alternative methods for signing documents.

The problem is thought to be related to a recent update to the Docusign platform, which may have caused a conflict with certain browser extensions or plugins.

In some cases, users have reported that disabling these extensions or plugins has resolved the issue, allowing them to successfully sign documents.

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