Docusign Errors and How to Fix Them

Docusign errors can be frustrating, but they're often easy to fix. Make sure your internet connection is stable, as a weak connection can cause errors.

If you're experiencing issues with document uploading, check that the file is in a supported format, such as PDF or Word. Some file types, like images, may not work.

To resolve authentication errors, try resetting your Docusign password or contact your account administrator for assistance.

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The 500 - Internal Server Error is a frustrating issue that can occur when your listener receives the Connect event, but encounters an unexpected error while processing it. This error can happen for any reason and requires diagnosis on your server to understand what went wrong.

One of the most common issues is the "document upload error", which can be caused by a corrupted document with metadata issues. Saving the file as a new PDF or printing it to a new PDF can resolve this problem.

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Another reason for the "document upload error" is the presence of macros in the document. DocuSign does not support macros, so removing them by saving the file as a new PDF or deleting all macros can fix the issue.

Unsupported file formats, file size limitations, and corrupted files can also cause difficulty uploading documents to DocuSign. To resolve these issues, convert the file to a supported format like PDF, DOCX, or PNG, compress images or split documents into smaller parts, or re-export the file.

To ensure smooth operation, enable pop-ups and cookies specifically for the DocuSign website to prevent session timeout errors.

Here are some common causes and fixes for Docusign errors:

The dreaded Internal Server Error. It's frustrating when your software isn't working properly.

This error can occur when your listener receives the Connect event but can't process it due to an unexpected error.

You might see a 500 - Internal Server Error message, which indicates that something went wrong on your server.

To diagnose the issue, you'll need to investigate further to understand what went wrong.

In some cases, you might need to seek help from your server team or IT department to resolve the issue.

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DocuSign errors can be frustrating, especially when you're in a hurry to get documents signed. One of the most common issues is the "upload error".

A corrupted document can cause upload errors, so it's essential to save your file as a new PDF or print it to a new PDF to resolve the issue. This is especially true if you've scanned your document, as metadata issues can occur during the scanning process.

Macros in your document can also prevent it from uploading. To fix this, save your file as a new PDF or remove the macros by going to View > Macros and deleting them.

If your document is password protected, you'll get an upload error as well. Simply remove the password protection by opening the document in the program that created it and going to security options to remove the password.

Here are some common causes and fixes for issues uploading documents to DocuSign:

Slow uploads or freezing can also cause major delays, especially for time-sensitive documents. Poor internet connectivity or system overload can be the culprits behind this issue.

Document upload issues can be a real headache. One of the most reported problems is difficulty uploading documents to DocuSign.

Unsupported file formats are a common cause, so make sure your file is in a supported format like PDF, DOCX, or PNG. If not, convert it using tools like Adobe Acrobat or Word. File size limitations can also cause issues, as files larger than 25 MB fail to upload. Compress images or split documents into smaller parts to stay within the size limit.

Corrupted files can block uploads, so re-export the file or recreate it to resolve the issue. Additionally, ensure that your file is not password protected or containing macros, as DocuSign does not support these features.

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If you're experiencing a "Request Entity Too Large" error when uploading documents to DocuSign, it's likely because your listener received a message from Docusign Connect, but the size of that message exceeded the size limit defined by your listener.

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To avoid this issue, consider not including the envelope documents in your Connect configuration. Instead, use the Connect message as a trigger to make an API call to DocuSign and download the documents as needed.

This approach can help prevent payload size from growing too large and triggering the error. In fact, DocuSign recommends this approach when dealing with large envelopes containing multiple documents.

Here are some key takeaways to keep in mind:

By following these best practices, you can ensure smooth and successful document uploads to DocuSign.

Document upload issues can be frustrating, especially when you're in a hurry to complete a document. One of the most common problems is difficulty uploading documents to DocuSign.

Unsupported file formats are a major cause of upload issues. If your file isn't uploading, convert it to a supported format like PDF, DOCX, or PNG using tools like Adobe Acrobat or Word.

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File size limitations can also block uploads. Files larger than 25 MB fail to upload on DocuSign, so compress images or split documents into smaller parts to stay within the size limit.

Corrupted files can prevent uploads altogether. Re-export the file or recreate it to resolve the issue.

To avoid errors, verify file format and size before uploading. Stick to supported formats and ensure files are under the 25 MB size limit.

Here are some common causes of document upload errors:

To fix these issues, try the following:

Remember to review the document for errors or missing fields before uploading it to DocuSign. This will help prevent errors during the signing process.

Signing and login issues can be frustrating when trying to complete documents with DocuSign.

Signing issues can lead to delays in document completion, so it's essential to know how to resolve them. Signing issues can include error messages when signing, which can be caused by a variety of problems.

Here are some common error messages and their fixes:

Login issues are another common problem that can occur with DocuSign. These may include incorrect credentials or expired authentication sessions, which can be easily resolved by checking your login information or restarting the authentication process.

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Login issues are a common problem when DocuSign is not working. Incorrect credentials can cause login problems.

One user experienced login issues when they paid for premium support, but still had trouble accessing their account. This highlights the importance of double-checking credentials.

Expired authentication sessions can also cause login issues, which may occur when users haven't logged in for a while.

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Signing issues can be frustrating, especially when you're working on a deadline.

Error messages when signing are a common problem, but you can resolve them by checking if the sender has set up the document correctly and included all necessary fields.

If errors persist, contact the sender to verify permissions and document access settings or resend the signing link.

Signing issues can also be caused by request limits, which can delay organizations handling high-volume operations.

Here are some common problems and fixes for signing issues:

To avoid request limits, consider collaborating with the document sender to verify permissions and document access settings.

A global enterprise that executes hundreds of agreements daily may experience interruptions when it hits the request limit, resulting in delayed contract completions.

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If you're experiencing issues with DocuSign, don't panic. First, check the system status page to see if there's a known outage or maintenance update.

If the system is down, contact DocuSign support for an estimated resolution time. This will give you a better idea of when to expect things to be back up and running.

Before diving into troubleshooting, check DocuSign's status page for outages or maintenance updates. This can save you a lot of time and frustration in the long run.

If you're not receiving an email notification for documents sent for signature, check your email spam/junk folders and confirm that notifications are enabled in your DocuSign account settings.

If none of the above actions work, you may need to contact DocuSign support for assistance. To expedite the process, always have details like error codes and the type of issue ready.

You can leverage DocuSign's support resources, including their troubleshooting guides and community forums, for detailed resolutions to specific issues.

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DocuSign's performance and scalability issues can be a major headache for businesses that rely on seamless eSignature integration for large-scale workflows. These issues can result in operational delays and reduced productivity.

For enterprises handling high-volume operations, the DocuSign API's hourly and daily request caps can be a significant bottleneck. This can delay organizations that manage dozens of contracts during peak periods.

If an account hits the request limit, workflows can grind to a halt, impacting productivity and delaying contract completions. A global enterprise that executes hundreds of agreements daily may experience interruptions when it hits the request limit.

These limitations can be particularly challenging for sales teams that need to manage large numbers of contracts quickly. In such cases, it may be time to explore alternatives to DocuSign.

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Reliability is crucial for any eSignature solution, and disruptions can result in compliance risks, financial losses, and reputational damage for enterprises.

Enterprises handle sensitive data, and non-compliance with regulations like eIDAS, GDPR, and the ESIGN Act is a real risk when DocuSign doesn't work as expected.

Regulatory compliance is a must across global markets, and businesses need to ensure they're meeting these requirements.

Here are some key areas to focus on for enterprise solutions and security:

If you're experiencing issues with DocuSign, there are several resources available to help you troubleshoot and resolve problems.

Visit DocuSign's troubleshooting guides and community forums for detailed resolutions to specific issues. These resources are a great place to start when you're trying to figure out what's going wrong.

You can also use DocuSign's live chat or email support for immediate assistance with technical problems. This is especially helpful if you're dealing with time-sensitive issues, like delays in vendor agreement signatures.

Here are some specific resources you can use:

Proactive support is also crucial for maintaining operational continuity. Tools that offer 24/7 availability and real-time troubleshooting can help you quickly resolve issues like login errors or document upload failures.

If your software isn't working properly, you should look for alternatives.

Searching for alternatives can be a good solution to DocuSign not working, as some users have found.

Some users have even gone to their client's house to get a hard-copy document signing, just because DocuSign is not working properly.

The best alternative to DocuSign is SignX, an electronic signature software by Wondershare.

SignX is a much cheaper software for electronic signature, but also with more features and more reliable.

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