Contact Energy Overview and Services

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Contact Energy is a popular choice for Kiwis looking for reliable and affordable electricity. With over 700,000 customers, they're one of the largest electricity retailers in New Zealand.

Contact Energy offers a range of services, including residential, business, and rural electricity plans. Their plans cater to different needs and budgets, making them a great option for many households.

Their services also include electricity generation, transmission, and distribution, making them a one-stop-shop for all your energy needs.

Services and Plans

Contact Energy offers a range of plans to suit different needs, including the Basic Plan, Good Charge Plan, and Broadband Bundle Plan.

The Basic Plan is a flexible option with no fixed terms or cancellation fees, making it suitable for those who want to manage their energy usage online. It's also transparent about pricing, allowing you to check your bill details and household power usage through the Contact app.

For customers who can shift their energy-intensive activities to nighttime, the Good Charge Plan offers reduced electricity usage rates during designated hours. However, this plan requires an eligible smart meter and savings only apply to usage charges, not daily charges or other services.

If you're looking for a single bill for energy and internet, the Broadband Bundle Plan combines energy services with broadband options, offering flexibility with no fixed terms or break fees. This plan includes basic energy rates and attractive discounts on broadband when bundled with electricity or gas.

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Basic Plan Review

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The Basic Plan is a great option for those who value flexibility and transparency in their energy plan.

It's aimed at both low and standard users, offering a hassle-free experience with no fixed term and transparent pricing.

One of the key benefits of the Basic Plan is its flexibility, with no fixed terms or cancellation fees.

You can easily manage your bill and make payments online through the Contact app.

However, this plan comes with higher daily and variable charges compared to other Contact Energy plans.

To get the most out of this plan, you should be comfortable with managing your bill and making payments online.

Here are some key features of the Basic Plan:

  • Great flexibility, no fixed terms or cancellation fees
  • Transparent pricing, you can check your bill details as well as your household power usage through Contact app

It's also worth noting that there are no additional discounts available with this plan.

If you're looking for a plan with added benefits, be aware that charges may be higher compared to other plans.

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Charge Plan Review

The Good Charge Plan is a flexible option that allows customers to shift their energy-intensive activities to nighttime hours when rates are reduced. This plan is designed for customers who can adapt their usage to take advantage of the lower rates.

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One of the key benefits of the Good Charge Plan is that it offers reduced rates for electricity usage during specified nighttime hours. This can lead to significant savings for customers who can adjust their usage accordingly.

To access the Good Charge Plan, you'll need an eligible smart meter. This is a crucial step, so be sure to check your eligibility before signing up.

Here are the key features of the Good Charge Plan:

  • Offers reduced rates for electricity usage during specified nighttime hours.
  • No long-term commitment, allowing customers to change plans if needed.

Keep in mind that nighttime rates are only available during specific hours, so it's essential to assess whether your energy usage aligns with this schedule.

Broadband Plan Review

If you're looking for a broadband plan that offers flexibility, Contact Energy's Broadband Bundle plan is worth considering.

It combines energy services with broadband options, allowing you to manage your energy and internet in one bill. This can be a big advantage for those who want to simplify their payments.

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The plan includes basic energy rates, which can be beneficial for bundling electricity and gas with broadband.

You can choose between wireless and fibre broadband options, giving you the flexibility to select the best plan for your needs.

One of the best things about this plan is that it has no fixed terms or break fees, so you can change your plan without penalties. This makes it suitable for those who like to switch things up or are unsure about their long-term needs.

Here are some key features of the Broadband Bundle plan:

  • Provides both wireless and fibre broadband options.
  • Offers the convenience of managing energy and broadband in one bill.
  • Flexible terms, allowing customers to change plans without penalties.
  • Attractive discounts on broadband when bundled with electricity, greater discounts when bundled with electricity and gas.

Renewable Energy

Contact Energy is a leader in renewable energy in New Zealand. The company generates around 90% of its electricity from renewable sources.

One of the ways Contact Energy achieves this is through its geothermal power stations. For example, its Taupō geothermal plants produce 2,559 GWh of electricity per year, making a significant contribution to the country's renewable energy mix.

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Contact Energy also owns and operates hydroelectric plants, such as the two located in Otago, which generate 4,231 GWh of electricity per year. This is a testament to the company's commitment to harnessing the power of nature to generate clean energy.

The company's renewable energy sources include hydro, geothermal, and thermal power stations, with the majority of its power coming from hydro and geothermal sources. This is a significant achievement, especially considering the company's goal of reducing its reliance on non-renewable energy sources.

Here's a breakdown of the percentage of energy generated from renewable sources by Contact Energy:

  • Approximately 84% of the power generated by Contact Energy comes from renewable sources.
  • The remaining 16% of the energy is generated from gas-based thermal plants and a diesel-based thermoelectric plant.

It's worth noting that Contact Energy is continually working to improve its environmental sustainability, including plans to build an additional geothermal power station in Taupō. This demonstrates the company's commitment to reducing its carbon footprint and contributing to a cleaner, more sustainable future.

Performance and Financials

Contact Energy's financials have seen significant growth in the past year. Their profit margin is 9.62%, indicating a strong ability to generate revenue from sales.

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Their revenue for the past year was $3.44 billion, a 20% increase from the previous year. This growth is a testament to their effective business strategies.

Here are some key financial metrics for Contact Energy:

Their net profit has increased by 41% to $331 million, and their underlying profit is up 17%. These numbers demonstrate a positive trend in their financial performance.

CEN NZ Performance

Contact Energy has seen a significant boost in its performance, with a 41 percent increase in net profit. This is a testament to the company's strong financials.

The company's revenue has also seen a notable rise, increasing by 20 percent. This growth is attributed to improved sales and customer numbers.

Contact Energy's underlying profit has risen by 17 percent, driven by a strong lift in geothermal generation. This is a notable achievement, considering the challenges faced by the industry.

Here are the key numbers for the full year ended June:

  • Net profit: $331m vs $235.3m (up 41 percent)
  • Revenue: $3.44b vs $2.86b (up 20 percent)
  • Underlying profit: $872m vs $774m (up 17 percent)
  • FY dividend: 39 cents per share vs 37cps

The company's retail connections have also seen growth, rising 3.3 percent to 646,000. This includes electricity, gas, and broadband connections.

Profit and Income

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Contact Energy's financial performance is a story of growth and stability. The company's net profit is up 41 percent, a significant boost from the previous year.

The energy generator and retailer's revenue has also increased, rising 20 percent to $3.44 billion. This is a clear indication of the company's ability to expand its customer base and increase sales.

Contact Energy's underlying profit was up 17 percent, driven by strong growth in geothermal generation and improved sales and customer numbers. This suggests that the company is making strategic decisions to increase its profitability.

The company's return on assets (ROA) is 7.08 percent, indicating that it is generating a decent return on its assets. This is a good sign for investors, as it suggests that the company is using its assets efficiently.

Contact Energy's profit margin is 9.62 percent, which is a respectable figure. This means that the company is able to keep a significant portion of its revenue as profit.

Here are some key financial metrics for Contact Energy:

  • Net Profit: $331m (up 41% from $235.3m)
  • Revenue: $3.44b (up 20% from $2.86b)
  • Underlying Profit: $872m (up 17% from $774m)
  • Return on Assets (ROA): 7.08%
  • Profit Margin: 9.62%

Customer Experience

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Contact Energy's customer experience is a top priority. They have a dedicated customer service team available 24/7 to assist with any queries or issues.

Their website is also designed to be user-friendly, with a clear and easy-to-navigate layout that allows customers to quickly find the information they need.

Contact Energy offers a range of payment options, including online banking and direct debit, making it easy for customers to manage their accounts.

Prices and Rates

Contact Energy's prices are competitive for standard and low users in many cities. You can compare their prices with the rest of the market using our comparison data.

Contact Energy offers a solar buy-back rate of 8¢/kWh on selected residential plans, which can be found on their solar power cost and price offer webpage. This is a great option for households looking to save on their energy bills.

To get the best deal, it's essential to compare Contact Energy's prices with the rest of the market, as the exact prices depend on where you live in New Zealand and how much energy you use.

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Prices

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Contact Energy offers competitive prices for standard and low users in various cities. Their prices can be compared with the rest of the market using our comparison data.

The exact prices depend on where you live in New Zealand and how much energy you use. This means that prices may vary depending on your location.

Contact Energy has a solar buy-back rate of 8¢/kWh for selected residential plans. More details can be found on their solar power cost and price offer webpage.

If you're looking to save on your energy bills, Contact Energy may offer opportunities for market-leading monthly savings. However, it's essential to compare their prices with the rest of the market to determine the best option for you.

Payment Options

You've got a few options when it comes to paying your bill. Direct debit is a convenient choice, as it automatically deducts the bill amount from your bank account on the due date.

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You can also pay with a credit or debit card, but be aware that some card payments may incur a small fee.

If you're having trouble paying, you can discuss payment plan options with Contact to spread the cost over time.

Alternatively, you can choose to pay for your power upfront with Contact Prepay.

Here are some of the payment options available:

  • Direct debit
  • Credit/debit card
  • Phone payment
  • Smooth pay
  • Alternative payment arrangements
  • Contact Prepay

You can also access your billing information through the Contact mobile app or by requesting a paper bill, although you may be charged a small fee for the latter.

Frequently Asked Questions

How do you contact energy?

To contact energy, call 0800 641 502 between 8am and 6pm Monday to Friday or 8am and 4pm Saturday (excluding public holidays). Reach us for assistance with bill payments or direct debit issues.

Who is buying Manawa Energy?

Contact has acquired Manawa Energy, welcoming the Manawa team into their whānau. The acquisition was completed on 11 July 2025.

Emily Hilll

Writer

Emily Hill is a versatile writer with a passion for creating engaging content on a wide range of topics. Her expertise spans across various categories, including finance and investing. Emily's writing career has taken off with the publication of her informative articles on investing in Indian ETFs, showcasing her ability to break down complex subjects into accessible and easy-to-understand pieces.

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