
Citibank credit cards in the Philippines offer a range of features and benefits that cater to different needs and preferences.
You can choose from a variety of credit cards that provide rewards in the form of cashback, points, or miles. For example, the Citibank Rewards Card offers 1% cashback on all purchases, while the Citibank PremierMiles Card rewards you with 1.2 miles for every peso spent.
Some credit cards also come with travel insurance and concierge services, making it easier to plan and book your trips. The Citibank PremierMiles Card, for instance, offers travel insurance coverage of up to PHP 1 million.
With Citibank credit cards, you can also enjoy exclusive discounts and promotions at partner merchants, such as restaurants, hotels, and shopping malls.
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Credit Card Features
The Citibank credit card is a popular choice among Filipinos, and for good reason. Its features cater to the needs of many individuals, making it a versatile and reliable payment option.
One of the key features of Citibank credit cards is the wide range of rewards programs available, which can be tailored to suit different spending habits and preferences.
Citibank credit cards offer cashback rewards, points, and other incentives that can be redeemed for purchases, travel, or other benefits.
Rewards programs can be customized to suit individual needs, allowing cardholders to earn rewards on everyday purchases, such as groceries, gas, or dining.
Some Citibank credit cards also offer exclusive discounts and privileges at partner merchants, making it a great option for those who frequently shop at specific stores or dine at particular restaurants.
Cardholders can enjoy rewards and benefits on travel purchases, such as flights, hotels, and rental cars, making it a great option for frequent travelers.
Citibank credit cards also offer flexible payment options, including installment plans and balance transfer facilities, which can help cardholders manage their expenses and avoid debt.
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Merchant Offers
Citi Merchant Offers is a cash-back rebate program for Citi credit cardholders, launched in December 2020. You can earn cash back by making an eligible purchase with specific merchants through the Citi Merchant Offers website.
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Each eligible Citi account can have over 200 offers from various categories, such as Travel, Dining & Entertainment, Shopping, Health & Wellness, and Other. Offers change frequently, so it's worth checking back often to see what's new.
To get started, cardholders can review and enroll in targeted offers on the Citi Merchant Offers website. Then, they can earn cash back by making an eligible purchase with specific merchants.
Some examples of offers include getting $20 back on a purchase of $100 or more in-studio or online at Pure Barre. There are also offers like getting 20% back on any FuboTV purchase up to three times, or getting $15 back on a purchase of $100 or more at InKind.
Here are some examples of categories and offers:
- Travel
- Dining & Entertainment (includes discounts on national merchants like FuboTV)
- Shopping
- Health & Wellness
- Other
Note that you can only link one program at a time, so you won't be able to double-dip by using both Rewards Network and Citi Merchant Offers.
Using Your Card
You can withdraw cash with your Citi Credit Card, and the amount will be deducted from your checking or savings account.
To get a Manager's Check, you'll need to request the amount through Citibank, and it will be delivered to you with a delivery charge of P50.
Cancellation of a Manager's Check request will incur a 4% fee on the unbilled amount.
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Cash Facility
You can withdraw cash with your Citi Credit Card through a checking/savings account or a Manager’s Check. The Manager’s Check delivery charges P50.
To get a Manager’s Check, you'll need to request the amount through Citibank. Cancellation will incur 4% of the unbilled requested amount.
If you need cash quickly, you can also get it from ATMs with your Citi Credit Card. This is known as a cash advance, which comes with a monthly interest rate of 3.64%.
The interest rate is separate from the Citi Cash Advance Service Charge, which is P500 or 3% of the Citi Cash Advance Amount. This fee is charged daily until you settle the full amount and corresponding fees.
So, be sure to keep track of your cash advance balance and pay it off as soon as possible to avoid additional charges.
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Installment Plan
You can convert a straight single-receipt Retail Transaction into an installment transaction with the Citibank Credit Card Installment Plan. This plan allows you to pay for select goods in installments.
The interest rates and other fees for the Citibank credit card may vary depending on the Citi PayLite merchant. Upon charging, the whole price of the item will be credited from your credit balance.
You can gradually regain your credit balance as you pay your monthly installments. The price of the item will be credited from your credit balance, and then you can pay it back in installments.
Mobile App
Using the Citi Mobile App is a great way to manage your card benefits.
To enroll in Merchant Offers, open the Citi Mobile app and click the Services tab.
The "Products & Offers" link is located at the bottom of the page.
Your Merchant Offers will appear in the "Merchant Offers" tab at the top of the page.
Click "See Details" to review the offer's terms and conditions.
To enroll in an offer, click "Enroll in Offer" and it will be added to your Citi account.
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Contact Number

If you need to get in touch with Citibank Credit Card customer service, you can do so through various channels.
You can chat with Customer Service Officers from 9 AM to 8 PM on weekdays through Citibank Online.
To call them directly, you can dial the following numbers: Metro Manila residents can call 995 9999, while those in Metro Cebu can call 234 9999. If you're calling from other provinces, you can reach them at 02 995 9999. If you're calling from abroad, the number is +63 2 995 9999.
Here are the contact numbers summarized in a list for easy reference:
- Metro Manila: 995 9999
- Metro Cebu: 234 9999
- Other Provinces: 02 995 9999
- From Abroad: +63 2 995 9999
IP/BIN Checker
Using an IP/BIN checker is a simple way to match the country of an IP address with the country of a BIN.
The IP/BIN checker can be a useful tool for verifying the authenticity of a card, especially when dealing with international transactions.
A BIN, or Bank Identification Number, is a unique code that identifies a bank and its location.
This information can be used to identify potential scams or fraudulent activity.
By matching the country of the IP address with the country of the BIN, you can get a better understanding of the card's origin.
This can be especially helpful when dealing with online transactions or international banking.
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Understanding Your Account
You can access your Citi credit card account online through the Citi Mobile App or the Citi Online website.
To do this, simply visit the Citi website and log in with your username and password.
Your account dashboard will show you a summary of your account, including your available credit limit, outstanding balance, and payment due date.
This information is also available on your Citi credit card statement.
To make payments, you can use the Citi Mobile App, visit a Citi branch, or pay through a Citi ATM.
You can also set up automatic payments to ensure you never miss a payment.
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How Interest Is Calculated
To calculate interest, you need to know the daily balance and the daily interest rate. The daily Citibank credit card interest rate is the monthly interest rate divided by 30.
You'll see the daily balance on your bill, which you'll need to multiply by the daily interest rate to get the daily interest charge. If there's a credit balance, you can ignore it.
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Repeat this process for each day in the billing period, adding up all the daily interest charges to get the total interest for the billing period. If you have a balance, this total interest will be added to the overdue interest from the previous billing period.
Paying the total amount due each month can help you avoid charged interest altogether.
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Fraud Investigation
If you notice suspicious transactions on your account, it's essential to take action quickly to prevent further unauthorized activity. Credit Card Fraud Investigation is a serious matter that requires your attention.
A brief guide to help you investigate suspicious transactions is available, which can provide you with the necessary steps to take.
PremierMiles Program
The PremierMiles Program is a great way to earn rewards with your Citibank credit card. You can earn 1 non-expiring mile for every P30 spent, which can be redeemed for flights and hotel stays instantly.
One of the best things about the PremierMiles Program is the flexibility to convert your points to annual fees. This can be a huge perk if you're looking to offset the cost of your card.
You can also earn triple the points when you shop, dine, or book Cebu Pacific tickets. This is a great way to rack up points quickly and redeem them for something you really want.
Here's a breakdown of the PremierMiles Program benefits:
- Earn 1 non-expiring mile for every P30 spent
- Redeem for flights and hotel stays instantly
- Free DragonPass membership for international airport lounge access
- 24/7 Visa Signature Concierge service
- Convert points to annual fees
- Earn triple points on shopping, dining, and Cebu Pacific ticket bookings
Frequently Asked Questions
What will happen to Citibank credit card Philippines?
Your Citi credit card will remain active until replaced with a UnionBank card after the systems migration, with no changes to your card number, expiration date, or security code. Your account details will also remain the same.
What is the best credit card in Citibank?
The best credit card in Citibank depends on your needs, with options for flat-rate cash back, automatic 5% rewards, travel rewards, and balance transfers. Consider your priorities to find the Citi card that suits you best.
Does Citibank credit card work internationally?
Yes, Citibank credit cards can be used internationally, but some options may charge foreign transaction fees unless you have a specific card that waives this fee.
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