
Navigating the world of Texas health insurance can be overwhelming, especially when it comes to filing and paying claims. Blue Cross Blue Shield (BCBS) HME guide is here to help you understand the process.
BCBS has a dedicated HME (Home Medical Equipment) program that provides coverage for essential medical equipment and supplies. This program is designed to help individuals with chronic conditions or disabilities manage their healthcare needs at home.
If you're a Texas resident with BCBS insurance, you're eligible to file a claim for HME coverage. To do so, you'll need to submit a claim form, which can be obtained through the BCBS website or by contacting their customer service department.
Filing and Payment Guidelines
As an HME provider, it's essential to understand the rules for filing claims with BCBS. You must bill the BCBS Plan in whose service area the equipment was shipped to the member, regardless of any contracting arrangements you may have with a BCBS Plan in another state.

To ensure accurate claims, always check eligibility and benefits before providing any ancillary service. You can use the online Provider Finder to locate in-network participating providers.
If you contract with more than one Plan in a state for the same product type, you may file the claim with either Plan. However, contiguous county claim filing rules do not apply to ancillary claims.
Ancillary Claim Filing Rules at a Glance
Remember, members are financially liable for ancillary services not covered under their benefit plan. It's your responsibility as a provider to request payment directly from the member for non-covered services.
Ancillary Claim Filing Guidelines
If you're an ancillary provider, such as a DME/HME, Independent Clinical Laboratory, or Specialty/Home Infusion Therapy Pharmacy, you need to know the claim filing guidelines to get paid correctly.
You must bill the BCBS Plan in whose service area the equipment was shipped to the member, rented or purchased at a retail store, regardless of any contracting arrangements you may have with a BCBS Plan in another state.

For DME/HME providers, this means you can't just bill the BCBS Plan that you have a contract with, but rather the one that serves the member's location.
You must bill the BCBS Plan in whose service area the specimen is collected, even if your lab has a contract with a BCBS Plan in another state.
This applies to Independent Clinical Laboratories, so make sure you're billing the right plan to avoid any issues.
You must bill the BCBS Plan in the service area where the ordering physician is located, regardless of any contracting arrangements you may have with a BCBS Plan in another state.
This is the rule for Specialty/Home Infusion Therapy Pharmacies, so always check the member's location before submitting a claim.
How Much Will I Need to Pay?
To understand how much you'll need to pay, it's essential to consider your insurance coverage. Your insurer determines if your insurance will cover all or only a portion of the cost.

If you haven't met your annual deductible, your cost might be higher. Meeting your deductible can save you money in the long run.
Your doctor needs to prescribe the equipment, so your insurance will help to cover the cost. This is a crucial factor in determining your out-of-pocket expenses.
Here are some key factors to keep in mind:
- Your insurer determines if your insurance will cover all or only a portion of the cost.
- Your cost might be higher if you haven’t met your annual deductible.
- Your doctor needs to prescribe the equipment, so your insurance will help to cover the cost.
Sources
- https://www.bcbsilcommunications.com/newsletters/br/2019/june/ancillary_claim.html
- https://www.hmenews.com/tag/blue-cross-blue-shield
- https://www.ers.texas.gov/active-employees/health-benefits/healthselect-of-texas
- https://medbill.net/2022/10/educating-your-patients-on-what-is-hme-medical-insurance/
- https://info.hqaa.org/insurers
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