
If you're an Apple Cash user, you might have noticed that your account has been restricted. This can be frustrating, but understanding the reasons behind it can help you resolve the issue quickly.
Apple Cash restrictions are usually triggered when there's a suspicious activity or a payment issue. This can happen if someone tries to send you money from an unfamiliar device or location.
To lift a restriction, you'll need to verify your identity and account information with Apple. This might involve answering security questions or providing additional verification steps.
Apple Cash restrictions can also occur if your account is inactive for a long time, which can lead to a frozen balance.
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Account Restrictions
If your Apple Cash account is restricted, you can still transfer your balance to your bank. However, you won't be able to send or receive money, or add money to your account.
Reviews take up to 2 business days, and your account will either be active or have a message on your Apple Cash card with your account status after the review is complete.
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Your account may be restricted if your identity verification fails multiple times, if there are multiple accounts tied to the same social security number, or if there's suspected fraud on the account.
If your account is restricted and there are no instructions provided, contact an Apple Cash Specialist at Green Dot Bank.
You can still make purchases in stores, online, and in apps with a restricted Apple Cash account. However, you can't transfer money in Messages.
Here are some reasons why your Apple Cash account may be restricted or locked:
- Under 18: If you're under 18, your parent may have locked your Apple Cash.
- Identity verification: You may need to verify your identity to add or receive more than $500 to your Apple Cash account.
- Unauthorized use: If an unauthorized use of your account is suspected.
- Apple ID suspension: If your Apple ID has been suspended or terminated.
- Illegal activity: If you're suspected of using the Apple Cash service for illegal or otherwise objectionable activity.
Keep in mind that Apple Cash services are provided by Green Dot Bank or Apple Payments Inc., and they reserve the right to limit, suspend, or terminate your use of Apple Cash services for a variety of reasons.
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Verify Your Identity
If your Apple Cash account requires identity verification, you can do it from your iPhone, iPad, or Apple Watch. On iPhone, open the Wallet app and tap your Apple Cash card.
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To verify your identity, tap Verify Identity and follow the onscreen steps. Make sure the personal information you enter is accurate.
You can remove a restriction from your Apple Cash by verifying your identity, which is usually the solution to most issues.
If you can't verify your identity, you won't be able to use all of Apple Cash's features, but you should still be able to make purchases and transfer money to your bank.
If your Apple Cash is locked and you can't use it, contact Apple Support for help.
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Account Status
Your Apple Cash account can be in one of three statuses: active, restricted, or locked.
Reviews take up to 2 business days to complete.
If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases with Apple Pay.
You can't send or receive money, or add money to your account if it's restricted.
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If your account is locked, you can't use Apple Cash to make purchases, send or receive money, add money to your account, or transfer money to your bank.
Contact an Apple Cash Specialist at Green Dot Bank if your account is restricted or locked and there are no instructions provided.
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Frequently Asked Questions
Why was my Apple Cash restricted?
Your Apple Cash account may be restricted due to failed identity verification, duplicate accounts, or suspected fraud. Check our help center for more information on resolving account restrictions
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